Eynsham Medical Group - Ratings and reviews
Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
Rang the practice to obtain a new sick note they were very helpful and said that they will arrange it
Visited March 2024
Review titled Eynsham Medical Group
Replied on 14 March 2024
Thank you for taking the time to post this review. It is good to hear when patients appreciate the services we offer. Tracy Girvan Practice Manager
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Review titled Online consultation
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
I asked for help with a specific prescription request (under 'admin request for help') Request sent at 10 am. By 12 noon I had a very helpful (and speedy!) response. Much appreciated - thank you.
Visited January 2024
Review titled Eynsham Medical Group
Replied on 24 January 2024
Dear Patient, Thank you for taking the time to post this review. It is good to know our systems and services are working and appreciated by our patients. With kind regards Tracy Girvan Practice Manager
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Review titled Going round and round in circles!
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
This place is extremely frustrating. When you asked to be called but you get a text which you can’t reply to. This means you have to ring the receptionist to pass on a message. You then get another text, so you then have to ring the receptionist once again. This goes on and on and on. Seems a stupid way to run and creates more work for the people who get paid minimum wage. Even the receptionist said they are just the messenger as texts don’t give enough information and you never have a way to respond. They are getting extremely frustrated by this so called, good system. I’ve had to make 8 phone calls in the last 2 days and my referral still hasn’t gone to the correct place. Call back system doesn’t work. Waited nearly four hours for a call back last year. Tried to ring back but they wouldn’t allow my phone to ring as I was on the call back system. My Dad then phoned from his phone and got through to the receptionist in less then 2 minutes but yet you’re not meant to loose your place in the queue! Multiple times, the E Consult is not picked up (in the last 20 months), so you then have to ring saying, no one has answered me by the time they said E Consults are picked up. This then creates more work for the patient and the receptionist staff.
Visited January 2024
Review titled Eynsham Medical Group
Replied on 24 January 2024
Dear Patient, Thank you for taking the time to offer this feedback. I am sorry you have had difficulties accessing our services. The issues you describe should not be happening. I would appreciate it if you If you could email me letting me know your details so I can look into the specifics of what has been happening. Please email me at tracy.girvan@nhs.net. With kind regards Tracy Girvan Practice Manager
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Review titled Very experienced and proactive GP.
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
Following my telephone conversation apt today I feel listened to and understood. We have a plan for further treatment.
Visited September 2023
Review titled Eynsham Medical Group
Replied on 23 September 2023
Dear Patient, Thank you for taking the time to post this review. We do appreciate it. Tracy Girvan Practice Manager
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Review titled Good drs
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2023
The doctors are Always kind and caring along with the reception staff and admin staff. The reception are great at helping you speak to the right person. Don’t have to wait long to speak to a doctor. Explain things in a clear way if you don’t understand. Offer telephone appointments where possible which is convenient and reduces waiting times. Best practice I’ve ever been at.
Visited August 2023
Review titled Eynsham Medical Group
Replied on 14 August 2023
Dear Patient, Thank you for taking the time to leave this review. It is always good to hear when patients appreciate the services we offer. I will be passing you comments on to our teams as this always helps to boost moral. Tracy Girvan Practice Manager
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Review titled Helpful, but prescription took some obtaining
Rated 4 stars out of 5
by Jolyon Cox - Posted on 19 May 2023
Staff were very helpful, but it took 2 re-issues, 4 days, 2 12-mile car journeys and 2 hours queuing in 3 different pharmacies before I finally got my prescription. I'm surprised the prescribing software doesn't seem to check whether medications are still current and available in the stated size. Ideally there would be a real-time database which included availability in local pharmacies, but I'm not holding my breath... Thanks anyway to all who helped me finally get my prescription.
Visited May 2023
Review titled Eynsham Medical Group
Replied on 08 June 2023
Dear Jolyon Cox, I am sorry you had such difficulties obtaining your medication. I would be grateful if you would contact me directly so that we can look into this in more detail to see if there is anything that can be done to prevent this in the future. Please email tracy.girvan@nhs.net. Tracy Girvan Practice Manager
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Review titled Always great service
Rated 5 stars out of 5
by Wayne Creed - Posted on 04 May 2023
Whether it’s to see a GP, have blood tests, call reception or collect medication from the pharmacy I have been treated quickly and professionally by all. The pharmacy is always under a lot of pressure due to the amount of customers but they do a great job.
Visited May 2023
Review titled Eynsham Medical Group
Replied on 16 May 2023
Dear Mr Creed, Thank you so much for this great review. I will share it with the team. It is always good for morale for us to get good feedback. Tracy Girvan Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Rob Hughes - Posted on 06 March 2023
I rarely need an appointment. I filled out an on-line form this morning. It has already been reviewed by the duty doctor and an appointment made. It’s not until next week but it’s not urgent. The practice is heavily subscribed but I know they do their very best. Throughout the pandemic, and as an extremely clinically vulnerable patient they were great. Managed my vaccines very well. Compared to my mothers GP I know I am very lucky to have them. Pointless blaming the practice for Government shortcomings. The doctors are excellent, compassionate. Their paramedics offer a great alternative and the reception staff are great. Thanks.
Visited March 2023
Review titled Eynsham Medical Group
Replied on 07 March 2023
Dear Mr Hughes, Thank you so much for these kind words. It is great for us all to hear that we are doing a good job, and that it is appreciated. I will share your comments with the team as I know it will boost morale. Thank you Tracy Girvan Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Jon Salmon - Posted on 18 September 2022
The surgery inc dispensary staff helped resolve a prescription problem that came from the JR going beyond their normal Jon responsibilities.
Visited September 2022
Review titled Eynsham Medical Group
Replied on 23 September 2022
Dear Mr Salmon, Thank you so much for taking the time to post this review. It really helps to boost morale when people take time to let us know our work is appreciated. I will pass your comments on to the team. Tracy Girvan Practice Manager
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Review titled Email
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2022
Hi I received a email from you but I cannot open the link to print it as I needed a password I’ve tried the email from long Hanborough but I still cannot print the fit not
Visited July 2022
Review titled Eynsham Medical Group
Replied on 18 July 2022
Hello, Can you please send your details to OCCG.scannerseynsham@nhs.net and we will find someone to help you. Thank you