Elthorne Park Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Deepti shah - Posted on 07 March 2024
Thoroughly examined and tested with relevant questions and answers Exercises given and referral made
Visited March 2024
Elthorne Park Surgery has not yet replied.
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Review titled Improved phone services + an amazing new doctor
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2024
Very pleased with the improved phone system and the new call-back service. Very efficient. A good range of different types of appointments: face to face ( can take 2-3 weeks though), scheduled and on the day phone consultations. It would be helpful if some of the receptionists gave more reasons for certain ways of the booking system. The set up for appointments can be confusing sometimes. Shame that you have to go to Ealing hospital for blood tests, but at least they have a good turn around time. Excellent consultation with a GP this morning. She is very caring, excellent manner, very knowledgeable and has explained everything in great detail and in a caring way. Thank you.
Visited March 2024
Elthorne Park Surgery has not yet replied.
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Review titled Appointments no existant
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2024
I have been trying to get an appointment for myself for the past 10 days and always told no appointments and to call the next day. Even after explaining what's wrong. Trying to book an econsult always says is fully booked. My daughter is having pains in her chest when she breaths and was told by the receptionist today to vall backbjn the kornjbg at 8am as Jo appointments today. Not even an option for a GP to call back. What type of service are you providing? To me I think non existent. Surgery waiting room is always empty. Please explain???
Visited February 2024
Review titled Elthorne Park Surgery
Replied on 28 February 2024
I am sorry to hear you have had a difficult experience securing an appointment for your daughter. There has been increased pressure on appointments at the surgery recently due to GP sickness absence, but we continue to provide large numbers of both routine and urgent appointments every week in all formats i.e. via telephone, on-line and face-to-face. The use of eConsult by our patient population has declined significantly, and so we allocate fewer appointment slots for this accordingly. The waiting room may appear to be empty at certain times of day as the GPs stagger their face-to-face appointments. I can assure you that we are all fully booked out every single day and working harder than ever before. I should also point out that we are not an emergency service, and as such if you have an urgent healthcare need then you can always attend A&E.
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Review titled A really caring practice
Rated 5 stars out of 5
by Andrew BW - Posted on 17 January 2024
I found my recent consultation to be unhurried, detailed and reassuring. The GP who saw me gave me full attention and was happy to take time to ensure a thorough and comprehensive consultation. This positive and caring attitude pervades the whole practice, and is a marked difference to a practice I was with for decades previously. I can’t praise it enough.
Visited January 2024
Elthorne Park Surgery has not yet replied.
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Review titled Really Positive Experiences This Week
Rated 5 stars out of 5
by Millie Roy - Posted on 24 November 2023
I had 2 appointments this week on Monday and Friday and both experiences with the 3 nurses I had contact with were extremely positive. My diabetes check appointment was not rushed, I was made to feel completely at ease and treated like an individual and not someone to get in and out and just move on to the next patient (which it has felt like in the past). The (senior?) nurse who took my blood (she's been there for several years), she was amazing (as always) and I literally didn't feel any pain when she took my bloods! Today the nurse I saw, who checked my blood pressure several times due to it being quite elevated earlier in the week, really put me at ease and just made my overall experience this week really positive! Thank you for being the angels/stars that you are!
Visited November 2023
Elthorne Park Surgery has not yet replied.
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Review titled A great practice with great service
Rated 5 stars out of 5
by Stephen Marsh - Posted on 01 November 2023
I find the team at Elthorne Park Surgery efficient and kind, making every effort to accommodate requests. The front of house are always friendly and helpful, even when under pressure dealing multiple telephone calls and questions. The doctors and nurses are excellent, they listen and take great notes, so I’ve found we are on the same page. The surgery have looked after my whole family, and have always provided great advice and requested hospital consultations when necessary. I would heartily recommend Elthorne Park Surgery to anyone.
Visited October 2023
Elthorne Park Surgery has not yet replied.
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Review titled Not Fit for Purpose
Rated 1 star out of 5
by LAKHBIR SINGH - Posted on 25 October 2023
Almost impossible to get through to reception to book a Doctor appointment. Requested call back which never came. Left hanging on to holding music for 40 minutes - in the end gave up. This practise is not fit for purpose. I've had the same experience year after year. Simply useless.
Visited October 2023
Review titled Elthorne Park Surgery
Replied on 27 October 2023
I am sorry to hear you had difficulty getting through to reception. Unfortunately at busy times when the demand is very high that can be the case. We have just introduced a call-back facility on our telephone system so patients do not have to hold on the line and are automatically called back when they reach the top of the queue.
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Review titled Excellent servicw
Rated 5 stars out of 5
by Robert Elwyn James Watkins - Posted on 29 August 2023
I spoke to a GP for the first time in 20 years. Telephone consultation. Could not have been better. Excellent in all aspects. Reception staff were also very friendly and professional last week when I popped in. See you again in 20 years time!
Visited August 2023
Elthorne Park Surgery has not yet replied.
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Review titled Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
Very efficient and caring staff who put you at ease and listen to your concerns. The doctor made sure I was comfortable and prepared for a painful injection and completed the procedure swiftly and efficiently.
Visited July 2023
Elthorne Park Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
Excellent caring experience which is how it has always been for me. I have only known a very professional approach by all doctors and the rest of the staff which make a very well conducted practice
Visited July 2023
Elthorne Park Surgery has not yet replied.