Edith Cavell Practice - Ratings and reviews
Reviews
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Review titled Unhelpful practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2024
We called the surgery today as my niece was very unwell and had to be collected from school. She is registered with the surgery so we called. We were kept on hold for a long time and when we finally got through were told to call 111. The receptionist did not once ask for my nieces details. They did not obtain any information as to her age. I know having worked in the NHS for over 10 years that this is not good practice. Based upon the symptoms we described the receptionist should have been alot more helpful. When we called 111 we were told to take niece to A&E after a lot of screening questions. We were told there are no GPS or urgent care centres with appointments.
Visited April 2024
Edith Cavell Practice has not yet replied.
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Review titled Failing Practice
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
I've been registered with Edith Cavell Surgery for more than 4 years. The service has never been good, but has now reached an all-time low. It feels as if I don't actually have a gp nor any access to healthcare. The surgery is going to great lengths to be as inaccessible to patients as possible and seems entirely unconcerned with providing effective health outcomes. The surgery insists on using the Dr Iq App for arranging appointments, requesting medications, and managing basic enquiries. However, the app is almost always "unavailable" meaning once a certain daily limit has been reached, it blocks users from taking any action. Whomever is reviewing, triaging, and allocating the requests that do go through consistently fails to read such requests closely; requests are repeatedly mishandled and closed without any effective resolution. The focus and measure of the surgery is clearly on task completion and box ticking rather than quality of care, accuracy, and efficiency. Calling the surgery is not any better. It is nearly impossible to get through, and, while on hold, one must endure endless reminders and encouragements to use the Dr Iq app. If the app worked, calling wouldn't be necessary. The calling menu now seems to have been updated and puts callers through a loop of pointless menu options that always seem to conclude with "try again later". When one does get through, staff try their best to help, but lack sufficient knowledge and training to be helpful; I've consistently been provided with contradictory and false information. I have been trying to resolve a specific administrative issue for 6 months without success. I am resigned to the fact that I will need to go to the surgery in person and stay there until someone qualified sorts things out. Once sorted, I will be changing surgeries as I have lost all confidence in this surgery, their competence, and their ethics.
Visited May 2023
Edith Cavell Practice has not yet replied.
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Review titled Worst ever
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
booking appointments is impossible. they tell you to use a online booking system they ask an appropriate time to call and decide to call whenever . they don’t care if you have other things going on . example. work/children doctors are rude and dismissive . receptionist , will leave you calling for 1 hour even though you are “number 1” in the calling queue . ridiculous , if you don’t want to answer calls don’t be a receptionist.
Visited April 2023
Edith Cavell Practice has not yet replied.
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Review titled Not impressed
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Terrible staff member. Left myself & another person waiting an unacceptable amount of time to make an appointment after they & I walked to the surgery to make said appointment. The person on duty for 25 minutes sat looking at a screen fingers not moving. A woman who had arrived before me complained about her treatment at the whim of the staff member. I sat there & watched this scene somewhat stunned. Is that what's called reception?
Visited March 2023
Edith Cavell Practice has not yet replied.
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Review titled Phone calls ignored not once
Rated 3 stars out of 5
by Mr Pileckas - Posted on 04 March 2023
Hi there, I visited surgery on 3/3/23 and noticed what your staff member who supposedly have to answer phone calls was on her phone. That is not a first time I see staff doing that. On another occasion staff member was doing Ocado online shopping on the NHS computer. And the problem what I was waiting to be answered 20mins both times. I live just few mins away so decided to come in person. It doesn’t make any sense to me as a patient how much respectfully staff is do their actual duties on working hours. I have been confrontational and apologetic with my natural feelings what I was seeing and glad ppl in waiting area heard what is going on as I believe they been in my situation. Management itself didn’t want to listen importance of what I have to say and asked me to leave after I said she had to do better job. It looked like they would be able to escort me cos a man showed up in a window as well. In addition wanted to say I’m sorry for the lady manager as she is not in control of her staff actions and she knows that now, she’s to weak for her role as a manager. Hopefully strict changes will be taken after this. In my defence wanted to say - don’t say I’m rude in any way cos I’m just absolutely right in this and expressed my natural human intelligence and feelings at a same time. If manager not happy to hear criticism of her job doesn’t mean I’m rude. It means she’s not trained properly for her job. You might not like it, but I’m old enough to say what I see, so please don’t teach my language skills which I apologised straight away. And all this is for a record. I sent email and evidence picture to the practice but no response yet on this. I believe my email will be deleted from a system so I leave similar message here about what is going on in a practice.
Visited March 2023
Edith Cavell Practice has not yet replied.
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Review titled Doctor dismissed my symptoms and concerns
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I have had nausea, stomach cramps, temperature and irregular bowel for 2 weeks. After explaining my symptoms the doctor said I had too many symptoms and I had too select one do I wanted him to deal with. It felt like he wanted me off the phone as soon as possible. He told me to log an issue in a fortnight if I still had problems. I'm likely going to pay to see a private doctor as I'm not confident in the diagnoses.
Visited March 2023
Edith Cavell Practice has not yet replied.
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Review titled Would not recommend
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2022
I would not recommend this GP surgery to anyone. Impossible to speak to anyone on the phone, I waited recently as “number one in the queue” for 90 minutes, only trying to find out how to call back tomorrow to try and actually get an appointment. They try to get you to use an app which does not work. I am pregnant and have decided to change surgery to somewhere else local as I have no confidence in getting taken seriously or even being able to speak to a receptionist, which is bad enough now but more concerning with a newborn. I did eventually have an appointment recently where the dr was nice but did not take me seriously, weeks later I am asking for a second opinion. Would not recommend.
Visited November 2022
Edith Cavell Practice has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2022
I would strongly discourage anyone from joining this practise. It’s virtually impossible to get an appointment to see a doctor; you can easily spend an hour or more on hold only to be cut off by the unhelpful reception staff or told there are no appointments left. The app they ask you to use is just as useless. I have two children under 2 years of age and have had awful experiences with both of them-my 1 year old was passed off as having Covid despite being limp, having a high temperature and vomiting. The doctor didn’t check his throat, ears, chest etc - just said it was covid and told me to give Calpol. 12 hours later we ended up in A&E where he was instantly checked properly and we were told he had tonsillitis and a kidney infection. He was given hospital treatment for a week after. My newborn baby recently needed antibiotics and I was told the doctor had sent a prescription to the pharmacy. 24 hours later the prescription was still not there and after trying to get through to the surgery for 2 hours I eventually walked to the surgery to ask where my daughter’s prescription was. It transpired that the doctor had forgotten to write the prescription, but the receptionist was incredibly rude and kept suggesting it must have somehow been my mistake. I recently moved surgeries and can’t believe the difference - I can get a same day appointment easily, the hold time on the telephone is less than 5mins and the doctors are thorough, professional and reassuring. The only thing I would say is that my experience with the nurses at Edith Cavell was only ever positive. Other than that I think it’s a terrible GP practise.
Visited November 2022
Edith Cavell Practice has not yet replied.
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Review titled uncaring about patients
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2022
I came to Edith cavell with severe headaches and vomiting, and was turned away at an appointment without even being checked over, due to me being “young and fit”
Visited October 2022
Edith Cavell Practice has not yet replied.
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Review titled Staff at reception Unhelpful and unsympathetic
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2022
I’ve been a patient at this practice for many years and the staff at the reception have always been challenging. It’s difficult to get appointment with the doctors and the reception staff make it even harder by being challenging about rules and gatekeeping. the doctors on the other hand are very good. You are never able to get urgent appointments unless you are willing to hang on the phone for over 60 minutes. Doctor iq has its benefits but appointments get taken up early morning so unless you live a life with zero responsibilities good luck getting an appointment through the app!
Visited October 2022
Edith Cavell Practice has not yet replied.