Eden Park Surgery - Ratings and reviews
Reviews
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Review titled They never answer the phone
Rated 3 stars out of 5
by Anonymous - Posted on 06 November 2023
On four different occasions I have called on average 8 (Eight) times per session, (which is logged on my phone records with my Mobile company) to get through to the Surgery. Twice I have had to physically go into the surgery and on entering I was still calling only to find no one on the phone, but yet getting any engaged single on my phone! The is so frustrating and to add insult to injury, it was the GP who asked me to call and make a phone appointment, which the GP did through text messaging, which I did and I am still awaiting that call after making the appointment some 2 weeks ago! I am an Ex-Complaints Manager so not impressed at all.
Visited November 2023
Eden Park Surgery has not yet replied.
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Review titled Rude receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 03 November 2023
Called to ask for doctor to call me at some point during the day. I was told very abruptly by a receptionist that they do not offer this service. I tried to explain that I have had a doctor call me back on numerous occasions over the years I’ve been with them. The receptionist became very defensive and told me there was no appointments and I’d need to call back Monday and come in to the doctors. Extremely rude staff on the front desk of the surgery is not a good thing.
Visited November 2023
Eden Park Surgery has not yet replied.
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Review titled Flu Vac
Rated 4 stars out of 5
by Anonymous - Posted on 16 September 2023
My experience of my recent flu vaccination has been so positive and pleasant that I want to say thank you. From the first arranging the appointment on the phone, to the friendly welcome at the surgery, the smooth handling of procedure for patients, and general helpfulness, all was done with grace and good humour . Thank you.
Visited September 2023
Eden Park Surgery has not yet replied.
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Review titled Thank you all at Eden Park Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
Saturday I had vertigo very bad, room going round and round. I had this in the past and recently had a blood pressure test. Alls well with that. I phoned the surgery up and requested some tablets which I previously had. Well done to the reception lady ,who said she will see what she can do. I have just had a knock on my front door. Lovely man delivery my tablets. Thank you all.
Visited April 2023
Eden Park Surgery has not yet replied.
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Review titled Great E consult system
Rated 5 stars out of 5
by Kate MM - Posted on 29 October 2022
I find the E consult system very efficient and convenient. I was able to detail my history, problem and upload a photo, from this I had a telephone consultation that completely met my needs. This was very convenient fitting in with my work and appropriate- I didn’t need to be seen face to face. When members of my family have needed to be seen in person this has been offered and it is incredibly efficient to triage the work that doesn’t need us to turn up in person both for us and for the NHS. This is a very well organised practice that also employs kind staff who care about their patients. I feel in very safe hands. Thankyou!
Visited October 2022
Eden Park Surgery has not yet replied.