E Harling & Kenninghall Medical Practice - Ratings and reviews
Reviews
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Review titled Blood test and general care
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
You cannot book a blood test at present (since last week). Your name is on a list, when you call up to ask how long will it be before you hear back, no one has a time frame. I was informed they will contact you but no one knows if that's days, weeks etc and if you cannot make that date you have to go back on the list and they will call you again. This makes no sense, surely if someone calls you should be able to book a mutually agreed day/time. If the new system is not working, surely go back to the old until it is up and running. I chased up a medication review that was overdue, I managed to get it, unfortunately cannot get the results of the blood tests as I was informed unless something flashes up red no one will contact you. I need to know my blood sugars, cholesteryl etc results, so I am aware of any changes. The frustrating thing is I only need another blood test due to an error in the information that was requested in my previous blood test. I tried to contact the practice manager on the on line service but that is never working.
Visited March 2024
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled NHS - please help these patients!! We need intervention
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
I am currently on a waiting list for an appointment. Not an operation, or a procedure, or to see a consultant - just to get a GP appointment. No timeframe given as to how long we must wait. My prescription will only last another week. Anxiety through the roof. I tried to register with another practice, but of course, rejected as this is the only one in my catchment. I know the NHS is stretched but this situation in East Harling is unacceptable and dangerous. Its a dereliction of care.
Visited March 2024
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Impossible to contact or make appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Having moved around the county regularly I have used a number of GP’s practices in the last few years…and I can honestly say I’ve never been so appalled at the level of service that I’ve received (or more accurately not received) at this practice. You can’t contact anyone on the phone (you are always ‘number 9 in the queue’ and then it takes at least 45 mins to get to number 1) and when you do get through, there are never any appointments available, either emergency or non emergency. I really don’t know how to get to see a doctor (I’ve now been with them for almost a year and still haven’t managed to see a doctor yet). I’ve resorted to having to drive the 5 miles to see them in person as it’s pointless trying to call, and the receptionist always says the same thing…’what can we do when we only have 2 doctors for 10,000 patients?’ And having read the reviews it seems I’m not alone. This surgery needs placing in special measures urgently as it’s unfit for purpose, and shouldn’t be receiving any funding if they’re not prepared to provide a service.
Visited February 2024
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Pharmacy Assistant with poor people skills
Rated 3 stars out of 5
by Anonymous - Posted on 04 December 2023
I have attended the pharmacy at Kenninghall Surgery on a number of occasions for repeat prescriptions and have been treated by the vast majority of staff in a polite and courteous manner. The sliding window is always fully opened and I have been greeted warmly and professionally. However, there is one particular member of the pharmacy team who has such poor people skills that I am considering raising a complaint. For example, patients dealing with this particular individual are met with the sliding window only being cracked opened. As I wear hearing aids this reduces my capacity to hear what is being said. This person has no conversation skills; no greeting, not even a "please tick the appropriate box and sign here" on the script that is thrust through the tiny gap in the window. Any enquiries regarding your medication are met with a non verbal response apart from another piece of paper being thrust through the tiny gap and a "tick which medication you want". Whilst I appreciate that surgery staff can be busy, If I was to speak to or treat a member of the surgery in such a manner then, quite rightly, I would be pulled up for this. This does not excuse staff from treating patients in such a way.
Visited December 2023
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Inaccurate information
Rated 1 star out of 5
by Dippy - Posted on 23 October 2023
Rang for a GP call back.. Noted on my file we ask that home phone is used. Frequency this is ignored. Today resulted in my missing a mobile call. Mobiles in this area seldom work I rang and was eventually put through to GP. Staff admitted their error. The promised prescription for antibiotics did not arrive at the Chemist as promised despite assurances from the GP and confirmation that the prescription had been sent. I visited the surgery to find it had not even been printed and signed. Not one piece of information supplied to me that day was correct. Sadly this not unusual. Attempts to speak to the Practice Manager were rebuffed.
Visited October 2023
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
After ordering my repeat online allowing 7 days despite it stating 5 days the prescription wasn’t at the Chemist and was told to take this up with the doctor. I walked down and spoke to the girl at the prescription hatch who said it was done the day before but may still be waiting to be signed. She checked the pile for signing and it wasn’t there either so now has to be reprinted and signed and won’t be done for another day but as I’m leaving the country I need this now which was the whole point in ordering within plenty of time and working full time doesn’t allow me to keep taking time off to chase this and collect!! Atrocious service
Visited October 2023
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
When I first registered I had problems with prescriptions, in the past drugs changed without a reason and without being informed, this was eventually sorted. In the summer many appointments were cancelled, 3 to 4 times the same appointment that you had waited weeks for. The figures/numbers of appointments that were cancelled by the surgery were never displayed, but missed appointments are displayed. Problems ringing and waiting weeks for appointments. Call in the morning advised to see a pharmacist, pharmacist tells you Antibiotics are needed, then told 10 day wait for an appointment even for antibiotics. If you work you cannot keep holding on at 8.30 am. even then it is not guaranteed. Some care you receive from this surgery is as it should be, however a lot is very poor.
Visited October 2023
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Never Answer Calls
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2023
Weirdly every time you call, you’re 9th in the queue, only to fe to 1st in the queue and you’re then cut off. I’m not the first to complain about this and no doubt won’t be the last. Sheer incompetence. If you can’t answer your calls in the correct manner, I doubt you’re taken care of very well either. I never need the doctors and the one time I do, can’t even get through. This surgery is beyond shocking!
Visited September 2023
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Failure to provide service
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
The surgery is impossible to contact. The on-line services have had a message saying that they are receiving a high volume of demand so you should phone them. The phone is a time consuming device as you are forced to wait over 20 minutes or more to actually make contact. If the matter is not urgent but still needs to be addressed you are going to hang up. You are told not to call in person to make appointments. There are no same day appointments and you are constantly advised to go to A & E for anything that may require being seen within a day or two. There is no email contact, you are advised to phone in. There is no online contact, you re advised to phone in. There is no in person contact, you are advised to phone in. There is no service and the front line staff are being over worked to an unhealthy level.
Visited June 2023
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Great Worker
Rated 3 stars out of 5
by Mr Lee Avery - Posted on 21 April 2023
I have waited for an appt for by deafness since January and wrote a scathing review previously. To give balance, I eventually did get an appt and referral to ENT. The guy who saw me this morning was absolutely fantastic. Just shows that the government are making great public servants look bad. Thank-you very much.
Visited April 2023
E Harling & Kenninghall Medical Practice has not yet replied.