E Harling & Kenninghall Medical Practice - Ratings and reviews
Reviews
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Review titled Best Doctors I have been with
Rated 5 stars out of 5
by K Wickes - Posted on 29 November 2022
I’ve moved around a lot due to work so have been under quite a few doctors in Essex Kent and Suffolk and this is by far the best doctors I have been with. I have a long term chronic illness & when I have needed an appointment in regards to this I have always been able to get one - without the stress and demeaning attitude a lot of previous surgeries have had. I’ve recently been under maternity care and I cannot fault that at all. From needing an early referral for a scan, to my baby’s vaccinations, & even an on the day emergency app for her, staff have always been great and easy to talk to. All services are stretched to the max and I’m so thankful this surgery is still trying their best to put the patient first. Reception staff have always been great also and have always helped with any enquiries I have had & are always pleasant despite the influx of calls I can imagine they get daily. I don’t usually leave reviews or feedback but I feel NHS services that go above and beyond need the recognition for the amazing support they provide.
Visited November 2022
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Best Doctors I have been with
Rated 5 stars out of 5
by K Wickes - Posted on 29 November 2022
I’ve moved around a lot due to work so have been under quite a few doctors in Essex Kent and Suffolk and this is by far the best doctors I have been with. I have a long term chronic illness & when I have needed an appointment in regards to this I have always been able to get one - without the stress and demeaning attitude a lot of previous surgeries have had. I’ve recently been under maternity care and I cannot fault that at all. From needing an early referral for a scan, to my baby’s vaccinations, & even an on the day emergency app for her, staff have always been great and easy to talk to. All services are stretched to the max and I’m so thankful this surgery is still trying their best to put the patient first. Reception staff have always been great also and have always helped with any enquiries I have had & are always pleasant despite the influx of calls I can imagine they get daily. I don’t usually leave reviews or feedback but I feel NHS services that go above and beyond need the recognition for the amazing support they provide.
Visited November 2022
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Reception team not all great
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2022
I telephoned the surgery this evening and apologised to the receptionist as I got the wrong day for my appt! Although I get it isn’t great but was genuine, I did get a very patronising response! When you call the surgery you are reminded to be polite and respectful, sometimes I feel this should be reciprocated by the staff on reception. That said some are lovely and I get not everybody is respectful and polite, but I was so appreciate the same back… some training on how to speak to patients is recommended I feel. I would be horrified if I knew one of my family spoke to anybody in such a patronising tone… there really is no need for it esp when I was very polite and apologetic
Visited October 2022
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Average
Rated 3 stars out of 5
by Mr Eric James Langley - Posted on 29 September 2022
I do not have a complaint about the practice as such but I do need a blood test every 3 months. Booking on line was fairly straight forward but now it is virtually impossible. To book via the telephone can take ages. Fortunately I am going to the chemist so I can call in on the way.
Visited September 2022
E Harling & Kenninghall Medical Practice has not yet replied.
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Review titled Fantastic practice, wonderful staff
Rated 5 stars out of 5
by Raven - Posted on 12 August 2022
The surgery are often understaffed, or struggling with excess appointments, that's the same all over the country right now. But the surgery are so polite, helpful, friendly and they do try as hard as they can to help, even in such difficult times. All of the staff, receptionists, pharmacists, nurses and doctors have been so brilliant and unwavering considering how incredibly stressful I can imagine it has been.
Visited June 2022
E Harling & Kenninghall Medical Practice has not yet replied.