East Barnet Health Centre
149 East Barnet Road, Barnet, EN4 8QZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to book appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
Receptionist rude, not helpful at all they don't care, called every day to book to see GP, and explained to the receptionist the issue. They are like robots, poor service,worst surgery in barnet
Visited September 2023
East Barnet Health Centre has not yet replied.
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Review titled Used to be a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 02 September 2023
Pre covid this was an excellent surgery. Sadly now it is extremely difficult to obtain an appointment. Online appointment booking and e consultations hardly ever turned on . Such a shame as receptionists and gps have always been pleasant. I don’t understand why Gp service never returned to pre covid ways as everywhere else has. Was first in line for appointment but yet I had to hold for 20 minutes then when we did get an appointment it was 50 minutes later than appointment should have been.
Visited September 2023
Review titled East Barnet Health Centre
Replied on 04 September 2023
We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manager.
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
Staff and GP were excellent. Was seen on my appointment time and was not rushed whilst talking to the GP. Helpful and kind
Visited September 2023
Review titled East Barnet Health Centre
Replied on 04 September 2023
Thank you so much for the positive feedback , it helps a lot to boost the staff morale during these very challenging times
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
Receptionist and doctor both helpful and fitted me in for an afternoon appointment even though it was late in the day when I called.
Visited August 2023
Review titled East Barnet Health Centre
Replied on 31 August 2023
Dear Patient Thank you so much for the positive feedback , it helps a lot to boost the staff morale during these very challenging times
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
How is it that within a few seconds past 8am all appaointments have gone? In the past you could see the doctor on the day or at worse the next. When the previous lead doctor left, the place went downhill.
Visited July 2023
Review titled East Barnet Health Centre
Replied on 21 August 2023
We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manager.
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2023
I have prescribed a repeat prescription from hospital, that I need to take daily and I have sent repeated email to request it from surgery but still haven't been send to pharmacist. Its not the first time this happen. Also, very difficult to make appointment. I have a heart condition and I try to make an appointment to see my Gp for the last two weeks
Visited June 2023
Review titled East Barnet Health Centre
Replied on 21 August 2023
We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manager.
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Review titled Absolutely Hopeless
Rated 1 star out of 5
by D W RAYMENT - Posted on 05 June 2023
I was requested by the practice to arrange an appointment to discuss my blood pressure. The text they sent me would not permit a reply, I was not able to arrange an appointment by phone, by visiting the website or by e-mail, for which I have had no response. I therefor visited the practice last Tuesday & spoke to the receptionist who advised me that the GP only worked two days a week & that she would arrange a telephone appointment for me & advise me of the date by phone. That was now a week ago & I have heard nothing ! I am planning to visit again tomorrow to try again. Please do not respond saying how busy or short staffed you have been. Poor admin. Unworkable procedures & bad management is to blame & needs to be rectified.
Visited June 2023
Review titled East Barnet Health Centre
Replied on 09 June 2023
Dear Mr Rayment I am sorry to hear of your experience ,but i can see that your were sent a text on the 29.5.2023 to book an appointment and you were seen F2F on the 6.6.2023? (within the week)if that is not the case please can you contact the surgery and ask to speak to the practice manager and we will see what we can offer. It is a very stressful period for all of us but we try and do what we can.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
This GP has to close down. Very bad , rude staff, extremely difficult to get an appointment not for my health but for a fit note as I've fractured(broken) my ankle. I don't recommend it at all. Please CQC close it down.
Visited May 2023
Review titled East Barnet Health Centre
Replied on 24 May 2023
We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manager.
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Review titled Unbelievable
Rated 1 star out of 5
by Miss S Jordan - Posted on 26 May 2023
I have been with this surgery since I was born 1993. I could count on one hand how many times I’ve visited or phoned this practise as I refuse to waste NHS time & will only try to see a doctor when absolutely needed. However, my 8 year old son has been incredibly unwell (not to the point of A&E) but has a terrible painful cough & sickness at times for over a month now. We have had 2 hospital visits through 111 in which we’ve had anti biotics & an inhaler which haven’t worked. The 111 doctor (both times) has told us to contact our GP to get a referral for more test. We call every single morning at 8am & always keep trying a few minutes before, you cannot get through. It immediately says all appointments have gone & to try at 8am tomorrow. 111 always results in some sort of prescription that doesn’t work & told to call the GP if it doesn’t clear up after a week. We are also signed up to Bupa family care, but they won’t cover it. I’ve never felt so let down considering I’ve never abused a single minute of NHS time.
Visited May 2023
Review titled East Barnet Health Centre
Replied on 26 May 2023
We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manager.
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Review titled Cannot book appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2023
Cannot book an appointment - have to call 8am exactly and most of the time still don’t get through. When you get through, there are no appointments for weeks, even if elderly and with existing conditions.
Visited May 2023
Review titled East Barnet Health Centre
Replied on 22 May 2023
We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manager.