Drayton Medical Practice - Ratings and reviews
Reviews
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Review titled Exceptional Customer Service
Rated 4 stars out of 5
by Sharon Sacker - Posted on 05 April 2024
I called Drayton Surgery today 05/24 as I needed some history from 2019, as I no longer live in the UK I was having difficulty accessing this information myself,I was greeted on the phone by the most pleasant receptionist whose name I unfortunately can’t remember, she was super competent and after some searching found the information I needed. Massive thank you to you,you’re a 🤩
Visited April 2024
Drayton Medical Practice has not yet replied.
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Review titled Very speedy Physio Attention
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
Thank you for a very prompt service. Obtained Physio appointment in a couple of days for a long standing difficulty, referral for x ray considered appropriate which was authorised by GP same day, X ray appointment obtained in less than two weeks.
Visited January 2024
Drayton Medical Practice has not yet replied.
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
Trying to get an appointment is a complete waste of time, just go to the walk in centre if you are younger than 70! 8am told no appointments and 11am told 16th of January.what a joke!
Visited December 2023
Drayton Medical Practice has not yet replied.
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Review titled Well organised Flu and Covid Vaccinations
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
Attended this morning (Saturday) for both Flu and Covid Vaccinations, extremely well organised from car parking to getting vaccinations. No wait time, all staff very pleasant and helpful. Thank you.
Visited October 2023
Drayton Medical Practice has not yet replied.
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Review titled Good Experience
Rated 5 stars out of 5
by Sharon Moncur-Pearce - Posted on 04 July 2023
The doctor I saw today was incredibly supportive, understanding and helpful. It led me on to making further appointments of which the receptionist was very patient and friendly. I got all my appointments in quick succession. Overall a very positive experience.
Visited July 2023
Drayton Medical Practice has not yet replied.
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2023
Truly awful practice, go anywhere else if you can. I thankfully have rarely needed to visit the Dr ( maybe once every couple of years) since was forced to change practice after moving a few years ago. Never had any issue with previous place, i so wish i was back there. Everytime i have seen the Dr i was given…. he has been a complete wate of time. This katest ans last episode , i wanted to see a Dr , this time i was goinv to ask forcanyone but him! was told to go online, it asks who you woukd like to see Dr, Nurse etc, i asked for Dr got an appointment fir nurse, oh well i thought, will see what she says. Arrived 10mins before my appointment to find only 2 people in the entire waiting room , great i thought, wrong!! After about 5 mins a person came from seeing the nurse, i was booked in to see, so i thought great u will be straight in… no. 10 minutes passed and the 2 people in the waiting room had been called in to see the Drs, one left after about 5 mins. I was then on my own , apart from the 2 receptionists who appeared to spend the whole time discussing other patients! After another 5 minutes . a couple arrived for vaccinations, just the 3 of us in the waiting area, and what i can only describe as people messing about in the room behind the reception. After waiting 30 minutes from when the last person left the nurse, i decided to leave. Anyone having to use thus surgery i can only say goid luck.
Visited July 2023
Drayton Medical Practice has not yet replied.
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Review titled All round great team!
Rated 5 stars out of 5
by Lisa crane - Posted on 19 May 2023
I just wanted to give some positive feedback of my experience so far; Having moved to the practice in September 2022, I’ve experienced nothing but great service from the entire team I’ve experienced so far: Reception are always extremely helpful for booking appointments and responding to general and email queries (for registration and setting up online services) The nurses for vaccinations (me during pregnancy and my new baby) The GP’s for both myself and my baby. I’m sure your jobs aren’t easy but from what I’ve seen you’re doing a great job! Thankyou!!!
Visited May 2023
Drayton Medical Practice has not yet replied.
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Review titled Ageist
Rated 3 stars out of 5
by Anonymous - Posted on 19 April 2023
So while I was waiting to be seen I was observing the reception team. A lady of a mid age walked in and claimed to have been trying to phone for a appointment for her ears to be syringed, and was told that she wasn’t able to prebook an appointment due to there being none and she explained Monday was her only day off and the reception told her she would have to keep trying. Then a young girl with her grandpa walked up to reception to ask if he could have an appointment because of his bad knees and the receptionist said they had availability in the afternoon or the following morning. How is it correct that an elderly gentleman could get an appointment but the mid aged lady couldn’t. Also my experience of getting an appointment took a while and have had a blood test cancelled before seeing a doctor thankfully now all is well now. Just thought I’d mention the ageist treatment
Visited April 2023
Drayton Medical Practice has not yet replied.
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Review titled Poor Booking Service
Rated 1 star out of 5
by watcha - Posted on 26 April 2023
Today 26th April 2023 I spent nearly an hour waiting in the call queue. The puzzling part is for 35 minutes I was number one in the call queue. Other complaints is when requesting medication on-line it may be refused with no recourse for further action. What part of looking after your customers is this - absolutely appalling service.
Visited April 2023
Drayton Medical Practice has not yet replied.
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Review titled A most sensitive and time generous consultation
Rated 5 stars out of 5
by Paul Clarke - Posted on 21 February 2024
Quite the most satisfying and time generous consultation I have ever experienced with any medical practitioner,a very sensitive,caring and unhurried approach from this young man who is actually a nurse and not a gp. He was able to relieve my considerable anxiety by his quiet sensitivity and logical and informed approach…….I wish to thank him!
Visited February 2023
Drayton Medical Practice has not yet replied.