Drayton Medical Practice - Ratings and reviews
Reviews
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Review titled Well organised Flu and Covid Vaccinations
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
Attended this morning (Saturday) for both Flu and Covid Vaccinations, extremely well organised from car parking to getting vaccinations. No wait time, all staff very pleasant and helpful. Thank you.
Visited October 2023
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Review titled Good Experience
Rated 5 stars out of 5
by Sharon Moncur-Pearce - Posted on 04 July 2023
The doctor I saw today was incredibly supportive, understanding and helpful. It led me on to making further appointments of which the receptionist was very patient and friendly. I got all my appointments in quick succession. Overall a very positive experience.
Visited July 2023
Drayton Medical Practice has not yet replied.
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2023
Truly awful practice, go anywhere else if you can. I thankfully have rarely needed to visit the Dr ( maybe once every couple of years) since was forced to change practice after moving a few years ago. Never had any issue with previous place, i so wish i was back there. Everytime i have seen the Dr i was given…. he has been a complete wate of time. This katest ans last episode , i wanted to see a Dr , this time i was goinv to ask forcanyone but him! was told to go online, it asks who you woukd like to see Dr, Nurse etc, i asked for Dr got an appointment fir nurse, oh well i thought, will see what she says. Arrived 10mins before my appointment to find only 2 people in the entire waiting room , great i thought, wrong!! After about 5 mins a person came from seeing the nurse, i was booked in to see, so i thought great u will be straight in… no. 10 minutes passed and the 2 people in the waiting room had been called in to see the Drs, one left after about 5 mins. I was then on my own , apart from the 2 receptionists who appeared to spend the whole time discussing other patients! After another 5 minutes . a couple arrived for vaccinations, just the 3 of us in the waiting area, and what i can only describe as people messing about in the room behind the reception. After waiting 30 minutes from when the last person left the nurse, i decided to leave. Anyone having to use thus surgery i can only say goid luck.
Visited July 2023
Drayton Medical Practice has not yet replied.
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Review titled All round great team!
Rated 5 stars out of 5
by Lisa crane - Posted on 19 May 2023
I just wanted to give some positive feedback of my experience so far; Having moved to the practice in September 2022, I’ve experienced nothing but great service from the entire team I’ve experienced so far: Reception are always extremely helpful for booking appointments and responding to general and email queries (for registration and setting up online services) The nurses for vaccinations (me during pregnancy and my new baby) The GP’s for both myself and my baby. I’m sure your jobs aren’t easy but from what I’ve seen you’re doing a great job! Thankyou!!!
Visited May 2023
Drayton Medical Practice has not yet replied.
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Review titled Ageist
Rated 3 stars out of 5
by Anonymous - Posted on 19 April 2023
So while I was waiting to be seen I was observing the reception team. A lady of a mid age walked in and claimed to have been trying to phone for a appointment for her ears to be syringed, and was told that she wasn’t able to prebook an appointment due to there being none and she explained Monday was her only day off and the reception told her she would have to keep trying. Then a young girl with her grandpa walked up to reception to ask if he could have an appointment because of his bad knees and the receptionist said they had availability in the afternoon or the following morning. How is it correct that an elderly gentleman could get an appointment but the mid aged lady couldn’t. Also my experience of getting an appointment took a while and have had a blood test cancelled before seeing a doctor thankfully now all is well now. Just thought I’d mention the ageist treatment
Visited April 2023
Drayton Medical Practice has not yet replied.
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Review titled Poor Booking Service
Rated 1 star out of 5
by watcha - Posted on 26 April 2023
Today 26th April 2023 I spent nearly an hour waiting in the call queue. The puzzling part is for 35 minutes I was number one in the call queue. Other complaints is when requesting medication on-line it may be refused with no recourse for further action. What part of looking after your customers is this - absolutely appalling service.
Visited April 2023
Drayton Medical Practice has not yet replied.
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Review titled Good Service when required
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Have recently required Hip Surgery, following the service give by the GP and could not be more helpful, when a futher challenge appeared in the form of medication and delay for Urology treatment/surgery following a stroke 18 months previously. The nursing staff and support in trying to get my medication to balance and give correct readings tested us all. My social life was visiting the Surgery, and staff were most helpful, just need to keep being positive. The surgery performed by Urology staff at N & N required me to be admitted as an emergency patient and several days on a ward. Again excellent staff and support.
Visited January 2023
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Review titled Some gone above and beyond.
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2023
I've moved around alot and have been to many surgeries. Drayton is miles better than the others I've been to in years. Nice staff, medical and clerical. Some go out of their way to help you above and beyond. I've had a couple of issues that haven't been great but the response and action to sort it out and to then make sure I had continuity of care for a time after until both parties were happy was great. I use the online service all the time and utilise the telephone appointments whenever I can as I can get an appointment more so that way and I don't then have to leave work earlier or sort a day off. There are times I have a fair wait but still not as bad as other places. The car park at the surgery is abysmal. A few small negatives but of no real issue in the grand scheme of things.
Visited January 2023
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
I have been trying to get a sicknote for over a week now for 1 day. The "receptionist" keeps telling my via their useless message service to call on the day to make an appointment. Nobody ever answers the phone! I said I work for the NHS is hospital theatres and especially now its difficult to make call let alone get an appointment for what should be a fairly simple process!!!! I have asked for the practice managers email address, yet surprisingly they do not want me to have it! Avoid at all costs.
Visited December 2022
Drayton Medical Practice has not yet replied.
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Review titled Useless trying to get appt
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
My wide needed a general appt with a doctor. Advised her normal Dr has no appts until Dec and to call in two days time when appts will be available or see if she could book online. Calling on thursday is not a convenient option and online doesnt list a routine appt selection so cannot do online either. What is she supposed to do?
Visited November 2022
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