Dr Pasquali - Ratings and reviews
Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
I an underlying health condition and tested positive for Covid. Despite it being an incredibly busy time of year for all the staff at Irchester Surgery I was helped by kind, caring reception staff who passed my request for additional repeat medication on to the doctor swiftly. After a conversation with the hospital where I am an outpatient, I rang the surgery back to speak to the prescription administrator about a referral for additional Covid treatments. She checked the procedure for the referral, then checked my additional medication needs to make sure I had everything I needed. She was professional and caring. The referral to the Covid team came through within an hour and I was contacted a short time after. Anti viral medication arrived at my door in the afternoon, despite a junior doctor’s strike that was taking place. Because of the swift action of the surgery staff I have avoided potential hospital treatment and admittance. Thank you for your help which has had a hugely positive impact on my health. It’s easy to write a negative review when you are angry and frustrated but people don’t always think to write a positive one when treatment goes well.
Visited December 2023
Review titled Dr Pasquali
Replied on 22 December 2023
Dear Patient, thank you for your positive feedback. This has been passed to the staff at the Practice, we are pleased to hear the medication which was needed arrived with you so swiftly.
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Review titled Gp assessment and appointment
Rated 2 stars out of 5
by Miss Bonita E Swales - Posted on 09 November 2023
Developed tonsillitis again and needed a gp appointment. Put on telephone list for call back from my surgery. Had phone call out of hours from gp in another town. Not face to face therefore no actual assessment. Phoned back following week as antibiotics were not working. Had swab day after commenced these. Nobody contacted me for three days after receiving my swab back showing I was in the wrong treatment. Received a text message stating different antibiotics were sent to my pharmacy. On calling receptionist was unable to tell me what was found on the swab and stated that a gp will contact me. Not contacted by gp surgery for four days. Re rang back as still having problems. Developed scarlet fever and then was told what my swab showed. No advice with any of these conditions. Have not been able to get an appointment since. On calling for follow up appointment was given results nearly a week later. Given follow up appointment for end of November nearly threee weeks post my treatment which has not completely worked; which I have requested be a gp however has been put on for telephone again. During this time no clinician has even looked in my throat or carried out a physical assessment really poor I will be trying to call again to get the relevant treatment and referral but won’t hold my breath unfortunately. On a side note can always book in for vaccinations, smear tests and contraception support it’s bizarre those these are with the nurses and no problems with repeat prescriptions. hope this improves as on their website says they are taking on more patients and personally I feel look after the ones you have first and give them the treatment they need just a thought.
Visited November 2023
Review titled Dr Pasquali
Replied on 10 November 2023
Dear Miss Swales. Thank you for your feedback and we are sorry to read about your experience so far. If you would like for this to be investigated further you can pop your concerns in writing to the Practice Manager who will look into this issue. Many Thanks.
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Review titled Terrible communication
Rated 1 star out of 5
by John Kelly - Posted on 19 July 2023
I called at 08.00 hrs on Thursday 13/07/2023 wanting to speak to a GP about an ongoing problem and see where I need to go with the problem, referral, steroid etc. I was told someone would call me later but of course they cannot give you a time not even an approximate time. Lo and behold no phone call !! Instead I received a call from the nurse and I told her it was a doctor I needed to speak to because of the reasons outlined earlier. She apologised and said she would speak to the receptionists. Still no phone call and my wife and I have lost count of calls that have not been made. Appalling service and no 'duty of care' as Far as I can see. Seriously thinking of changing surgeries !!
Visited July 2023
Review titled Dr Pasquali
Replied on 20 July 2023
Thank you for taking time to provide feedback. We are disappointed to read this review. The practice will be in touch to discuss this further.
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Review titled No call received
Rated 2 stars out of 5
by Anonymous - Posted on 24 December 2022
I rang the surgery a couple of wks ago to ask if i could make a telephone appointment or should i ring on the day? Was pleased i could make one in advance but would have to wait 2 weeks for the appointment. It was booked for 23rd december. I asked if i could have some idea of timing as i would likely be visiting relatives & was told although they couldn't guarantee it, it would be around 12pm. Ofcourse this time came & went, no call. I phoned the surgery at 1330pm & there was a recorded message saying they were closed! Rang again after 2pm & was answered, apparently the message was on as they were at lunch. Surely a message stating this would be better! I explained i was waiting for a call & was told i was definitely on the list & could be called anytime up until 630pm. So there i sat visiting my relatives with my phone & notes next to me and you've guessed it, i didnt get the phone call. This is the 3rd time i've had a phone appointment booked & not received it. 3 times!! Not even a courtesy text to say sorry we didn't get to you. Nothing.
Visited December 2022
Review titled Dr Pasquali
Replied on 29 December 2022
Thank you for your feedback and we apologise that you have been left feeling this way. This will be discussed further within the Practice.
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Review titled Poor Service
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2022
My wife who has long standing Medical issues who has been unwell for 6 weeks rand the Surgery at 8am this morning asking for an urgent appointment. She was 2nd in the queue and was told the Dr would call her and decide if she needed to be seen. Having not had a call my lunch time and being in pain rang again and was told she was on the list to be called. About 90 minutes later she received a text saying due to the number of patients requesting appointments she would not be called today, not to contact the Surgery, and she would be called. No day or time given. Obviously the call the patient service is not working, if the 2nd patient to get through cant get a call back the same day. I can only assume there was a backlog of previous days calls still to be worked through. If so this should have been explained in the original call to manage expectations and for patients to consider alternative options. I know this has happened before so is not a one off. The Surgery should increase its call back capacity or even [shock horror] actually see it patients!
Visited October 2022
Review titled Dr Pasquali
Replied on 14 October 2022
Thank you for your feedback and we apologise for your experience. We hope that this matter is now resolved but if not please contact the GP Surgery further.
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Review titled Poor practices
Rated 1 star out of 5
by Carol Jones - Posted on 26 October 2022
I am a asthmatic patient who placed a prescription into the surgery on Monday 24th October. I then received a "text message" stating that this was too early and that I should wait another 5 days..... I called the receptionist and pointed out that I would be going on holiday and so unable to do this and that I was preempting the requirement for when I returned. She said that this would be fine this once. I also wanted to confirm that the ventolin inhalers that I requested would be available for when I got home on the 7th, only to be told that these were unavailable to me until I had a review which I cannot get an appointment for before I go on holiday and was told to call 111 to get an inhaler. How rediculous and dangerous that there would be a possibility of being left without a inhaler in case of an attack, and to glog up NHS services because of their bureaucracy and tick box system. I am disgusted as I have been asthmatic since the ago of 2 and all of a sudden I cannot progress until a review has been made.
Visited October 2022
Review titled Dr Pasquali
Replied on 03 November 2022
Hi We are very sorry to learn of your complaint. Please may you complain to the Practice Manager at the Surgery in writing, if you wish to discuss this further.
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Review titled Waste of time dealing with them
Rated 1 star out of 5
by Nasir Saleem - Posted on 16 September 2022
Have a problem that’s been ongoing for 4 weeks tried over the counter treatments which did not worked when I phoned for a appointment was told to call on the day at 8am which when you work nights and finish at 5am can be difficult, Called bang on 8am only to be told sorry sir the line is not clear and hang up on you 3 times, eventually got through spoke to a receptionist who took details and says the doctor will call you back only to get a text 5 mins later saying try over the counter treatments, call them back to be told sorry no appointments left for today call back Tuesday, what a joke this surgery is
Visited September 2022
Review titled Dr Pasquali
Replied on 22 September 2022
Dear Mr Saleem, thank you for your feedback and we apologise that you have been left feeling this way. This will be discussed further within the Practice.
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Review titled A complete shambles!
Rated 1 star out of 5
by Hayley Taylor - Posted on 15 June 2022
Waited in all day for a telephone appointment, but like many other patients of this practice, they exhibited an utter lack of care, by not bothering to call. This surgery does not provide the service that tax payers pay for! The staff are still happy to get paid, while patients are not receiving anywhere close to an acceptable level of care!! There is hardly any medical staff in the building and only one receptionist, serving the whole of irchester!!! I am going to make a formal complaint to the NHS, because, apart from the robotic and weak apologies offered in response to these reviews, the staff at irchester surgery are, in my experience, totally closed off to caring when they let their patients down so badly.
Visited June 2022
Review titled Dr Pasquali
Replied on 23 June 2022
Hi We are very sorry to learn of your complaint. Please may you complain to the Practice Manager at the Surgery in writing, if you wish to discuss this further.