Dr Maassarani & Partners - Ratings and reviews
Reviews
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Review titled very good
Rated 5 stars out of 5
by Edmund Wallace - Posted on 16 April 2024
Spoke to receptionist and she was brilliant very helpful and understanding.first point of call is so important been lacking in recent years
Visited April 2024
Dr Maassarani & Partners has not yet replied.
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Review titled Just don't listen
Rated 1 star out of 5
by Damon Johnson - Posted on 25 March 2024
I have had a horrible time with prescriptions. I had an old surgery on the NHS app and called up to get it removed as I had letters going to my old GP. The receptionist removed the wrong one and now I cant order prescriptions. Absolutely baffled as I asked the receptionist to confirm she had it right as they lack the ability to carry out the task at hand. Low and behold, two months later, the wrong surgery has been removed. Feels like an episode of beadles about or black mirror every time I deal with them.
Visited March 2024
Dr Maassarani & Partners has not yet replied.
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Review titled Unlike
Rated 2 stars out of 5
by Virginija Baniukeviciene - Posted on 01 March 2024
I was very disappointed my gp. 28th of February I have to had call appointment with the doctor discus about my blood test and I didn't had any call from doctor. Blood test shows weakened immunity system, low iron, zink, calcium feeling weak, 3 months ego had hernia surgery. Today went in gp asked why didn't had call appointment, reception girl just rebooked my appointment for 14th of March. Start to discus I feeling very weak but she set is not urgent appointment. I was very sad....
Visited March 2024
Review titled Dr Maassarani & Partners
Replied on 11 March 2024
Dear Mrs Virginija Thank you for leaving feedback, the Practice takes all feedback very seriously. On behalf of the practice I am sorry that you did not receive a call on 28/02/2024and I will investigate this further. I can see that you spoke to the GP on 08/03/2024 and discussed the blood results with you. I am sorry that your recent contact with the practice was not positive and we endeavour to improve patient experience. If you would like to discuss this further please do not hesitate to contact myself. Many thanks Kelsey Keam Practice Operations Manager Dr Maassarani & Partners
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Review titled Shocked
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Went for routine bloods and this showed issues with my sugar levels and cholesterol which i half expected nurse didn't mention anything else on the matter to my horror saw i was referred to haematology unit at Ormskirk ( saw this on my Patient access and nhs app ) This was for issues with my white blood cells advised i couldnt travel there so i was referred again to a nearer centre , so imagine my panic when i receive an email from a haemo-oncolgy unit for my appointment scared isnt the half of it . Cant even get online unless its 7am to try and book further bloods to see if my levels have come down a bit as advised in my occupational health referral this morning
Visited February 2024
Dr Maassarani & Partners has not yet replied.
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Review titled Refused to help at all
Rated 1 star out of 5
by Mark O’Toole - Posted on 28 February 2024
Having been involved in an accident abroad and requiring major surgery. Trying to make a follow up appointment with this GP is harder than finding a unicorn. I have a wound in my arm that needs 30 staples removing. Dressings that need to be changed every three days as infection could render my arm useless. But as usual this practise’s answer is we have no appointments. Next step is now to speak to a builder with two pairs of pliers to remove my 30 staples. Thanks to all at Towerhill medical centre your primary objective to provide the best patient care is truly none existent, infact I’d go as far to say it’s tax payers money for all rope
Visited February 2024
Review titled Dr Maassarani & Partners
Replied on 11 March 2024
Dear Mr O'Toole The practice takes all feedback seriously and uses this to improve patient experience at the practice. I'm sorry to hear of your accident and the trouble of obtaining an appointment at the practice. From what you have described needing to have staples removed, this is not a service that is provided by primary care. The treatment room run by Mersey Care offers this service and patients can access this service by a self referral by calling to book an appointment. I have inserted the website of the treatment rooms for your information. https://www.merseycare.nhs.uk/our-services/knowsley/treatment-rooms If you would like to discuss this any further please do not hesitate to contact the practice. Kelsey Keam Practice Operations Manager Dr Maassarani & Partners
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Review titled Unlike
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2024
Continue the following text based on what is written. Text: I'm very disappointed with my gp. My call appointment have to be 28th of February and any doctor didn't call me back. We have to discuss about my blood test, had 3 months ego hernia surgery and feeling very weak till today. Today I went in gp and asked way didn't get call, reception girl just rebooked me on 14th March and she set is not urgent appointment. But my blood test is very low like irone, zink, calcium. That is the issue I can't use tablet...
Visited February 2024
Dr Maassarani & Partners has not yet replied.
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Review titled Terrible practice.avoid
Rated 1 star out of 5
by geddonohoe@gmail.com - Posted on 16 September 2023
Will not give me the results of my MRI tests because I was referred through my hospital, although my results have been sent to my doctor I'm left in limbo chasing the results through other means., Avoid the unhelpful, unfriendly staff..
Visited September 2023
Review titled Dr Maassarani & Partners
Replied on 29 December 2023
Dear geddonohoe@gmail.com Thank you for taking the time to contact us. On this occasion, I am very sorry to hear that you have had a less than satisfactory experience. As a practice we aim to provide exceptional patient service and it appears that, in this instance, this has not been provided. I believe it would be beneficial to investigate your case further, I would appreciate if you contacted the Practice Manager at tower.hill@nhs.net to provide further details. I look forward to hearing from you soon. Your sincerely Practice Manager for Dr Maassarani & Partners
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Review titled A joke and getting worse..
Rated 1 star out of 5
by Bundy - Posted on 23 March 2023
Don,t get sick and need an appointment here.... the maz medical site says call between 8 am & 5 pm for an appointment (good luck with that. They turn the phone off at 9 am) As a patient who needs regular medications and injections this is totally unacceptable. i miss medications far too often. They blamed the waiting problems on covid 19... now however they blame the government or anybody they can scapegoat..
Visited March 2023
Review titled Dr Maassarani & Partners
Replied on 29 December 2023
Dear Bundy Thank you for taking the time to contact us. On this occasion, I am very sorry to hear that you have had a less than satisfactory experience. As a practice we aim to provide exceptional patient service and it appears that, in this instance, this has not been provided. I believe it would be beneficial to investigate your case further, I would appreciate if you contacted the Practice Manager at tower.hill@nhs.net to provide further details. I look forward to hearing from you soon. Your sincerely Practice Manager for Dr Maassarani & Partners
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Review titled Used to be a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2023
Was told doctor would ring today up in till 6-30 pm it’s now 7-20 pm no call. This call is for a child under 5 who is poorly now it’s saying GPS is closed shocking
Visited March 2023
Review titled Dr Maassarani & Partners
Replied on 29 December 2023
Dear Patient Thank you for taking the time to contact us. On this occasion, I am very sorry to hear that you have had a less than satisfactory experience. As a practice we aim to provide exceptional patient service and it appears that, in this instance, this has not been provided. I believe it would be beneficial to investigate your case further, I would appreciate if you contacted the Practice Manager at tower.hill@nhs.net to provide further details. I look forward to hearing from you soon. Your sincerely Practice Manager for Dr Maassarani & Partners
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Review titled Poor is an understatement
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Never able to get an appointment should I be unfortunate enough to need one. Told to call each day at 8.30am or alternatively queue outside the surgery at 8 each morning to see if you can get an appointment. What provisions are there for those of us who work and can't sit for an hour on the phone. I've just been waiting for 40 mins and got to number 2 in the queue and then someone picked the phone up and cut me off!!!
Visited November 2022
Review titled Dr Maassarani & Partners
Replied on 29 December 2023
Dear Patient Thank you for taking the time to contact us. On this occasion, I am very sorry to hear that you have had a less than satisfactory experience. As a practice we aim to provide exceptional patient service and it appears that, in this instance, this has not been provided. I believe it would be beneficial to investigate your case further, I would appreciate if you contacted the Practice Manager at tower.hill@nhs.net to provide further details. I look forward to hearing from you soon. Your sincerely Practice Manager for Dr Maassarani & Partners