Dr Maassarani & Partners - Ratings and reviews
Reviews
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Review titled Poor is an understatement
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Never able to get an appointment should I be unfortunate enough to need one. Told to call each day at 8.30am or alternatively queue outside the surgery at 8 each morning to see if you can get an appointment. What provisions are there for those of us who work and can't sit for an hour on the phone. I've just been waiting for 40 mins and got to number 2 in the queue and then someone picked the phone up and cut me off!!!
Visited November 2022
Review titled Dr Maassarani & Partners
Replied on 29 December 2023
Dear Patient Thank you for taking the time to contact us. On this occasion, I am very sorry to hear that you have had a less than satisfactory experience. As a practice we aim to provide exceptional patient service and it appears that, in this instance, this has not been provided. I believe it would be beneficial to investigate your case further, I would appreciate if you contacted the Practice Manager at tower.hill@nhs.net to provide further details. I look forward to hearing from you soon. Your sincerely Practice Manager for Dr Maassarani & Partners
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2022
I have been sitting in the waiting room for 2 hours waiting to be seen. All the staff have gone home and it is now 6:45 pm. The cleaning staff are the only people here. The appointment was originally for yesterday but they cancelled 4 hours before my appointment my time.
Visited November 2022
Review titled Dr Maassarani & Partners
Replied on 29 December 2023
Dear Patient Thank you for taking the time to contact us. On this occasion, I am very sorry to hear that you have had a less than satisfactory experience. As a practice we aim to provide exceptional patient service and it appears that, in this instance, this has not been provided. I believe it would be beneficial to investigate your case further, I would appreciate if you contacted the Practice Manager at tower.hill@nhs.net to provide further details. I look forward to hearing from you soon. Your sincerely Practice Manager for Dr Maassarani & Partners
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Review titled Poor at very best..
Rated 1 star out of 5
by Bundy - Posted on 09 May 2022
Rude & unhelpful receptionists who seem to triage you & then decide if you can see a doctor!! Awful place. To be fair the doctors are fine "when you can get to actually see one.
Visited May 2022
Review titled Dr Maassarani & Partners
Replied on 29 December 2023
Dear Bundy Thank you for taking the time to contact us. On this occasion, I am very sorry to hear that you have had a less than satisfactory experience. As a practice we aim to provide exceptional patient service and it appears that, in this instance, this has not been provided. I believe it would be beneficial to investigate your case further, I would appreciate if you contacted the Practice Manager at tower.hill@nhs.net to provide further details. I look forward to hearing from you soon. Your sincerely Practice Manager for Dr Maassarani & Partners