Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Two precious GP appointment wasted
Rated 2 stars out of 5
by Anonymous - Posted on 05 February 2025
we found the Tv showing of GP being under enormous pressure. Was an interesting watch however have felt we have wasted two GP appointments Due to the GP not taking a thorough history or examination in first consultation. The second appointment was booked before results were back which again did not involve taking a history or examination therefore it could have been done over the phone.
Visited February 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your detailed feedback. I’m sorry to hear that you felt two of your GP appointments did not meet your expectations. I understand that it can be very frustrating to feel that a thorough history or examination wasn’t taken during your consultations, especially when you are seeking clear and comprehensive care. We recognise that the first consultation, where a full history and examination may have been beneficial, as well as the second appointment—booked before your results were available and conducted without a full assessment—fell short of your needs. Your comments have been noted and will be shared with our team as we review our appointment procedures. We’re committed to ensuring that appointments are appropriately scheduled and conducted in a manner that meets our patients’ expectations, including considering whether certain issues might be effectively managed over the phone. Thank you for taking the time to share your observations. Your feedback is invaluable as we continuously work to improve our services. If you would like to discuss your concerns further, please do not hesitate to contact us directly. Kind regards, Charlotte – Practice Manager
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Review titled Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 06 February 2025
Hard to get appointments, even harder to get someone to answer the phone. When eventually got appointment the GP was good, friendly and actually listened.
Visited February 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your feedback. I’m sorry to hear that you’ve experienced difficulties in getting an appointment and reaching someone on the phone. We are continuously working to improve our systems to ensure better access for our patients. I’m pleased to hear that once you did manage to secure an appointment, the GP was friendly, attentive, and truly listened to your concerns. Your comments are invaluable as we strive to enhance our service, and I will share your feedback with our team. Kind regards, Charlotte – Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
Visited yesterday following e consult. Was seen slightly earlier than appointment time. The GP was lovely, he listened and gave me a thorough examination. I had gone with a list as I only visit the surgery when I am desperate, the GP dealt with two of my issues in the allotted time and I will therefore have to make a further appointment which I totally understand. I appreciate the difficulty in Gp time, getting appointments etc and you all do a good job trying to keep everyone happy, I have only ever been treated with kindness and respect. Thank you.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for taking the time to share your experience. I’m delighted to hear that your visit following your e-consult was positive, and that you were seen slightly earlier than scheduled. It’s wonderful to know that our GP listened to you carefully and conducted a thorough examination, addressing two of your concerns during the allotted time. We understand that sometimes further appointments are necessary to manage all your health issues, and we appreciate your understanding of the challenges surrounding GP time and appointment availability. Your kind words about being treated with respect and kindness are truly appreciated, and they motivate us to continue striving to provide the best possible care for all our patients. Kind regards, Charlotte – Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2025
Helpful staff, on time with appointment. Professional, helpful, explained pricedure. Very clean surgery, friendly face at reception, welcomed me. Able to park.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for sharing your positive experience. I’m pleased to hear that our staff were helpful and that your appointment ran on time. It’s great to know that the procedure was explained clearly and professionally, helping you feel informed and at ease. We strive to maintain a clean and welcoming environment, and I’m glad you found the surgery to be very clean and the reception staff friendly and welcoming. I’m also pleased that the parking facilities were convenient for you. We aim to provide a smooth and comfortable experience for all our patients, and your feedback is greatly appreciated. Kind regards, Charlotte – Practice Manager.
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Review titled Nurse was wonderful
Rated 5 stars out of 5
by Emily Mumford - Posted on 28 January 2025
I was very nervous for my appointment and have put it off many times, and the previous nurse I had for the procedure was awful to me. But yesterday the nurse I had was so lovely and kind, she reassured me and just made the whole appointment so easy for me. Thank you so much it means the world, I'm glad the previous person has left.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Emily, Thank you for your feedback. I’m glad to hear that your recent experience with our nurse was positive and that you felt reassured and comfortable during your appointment. We understand that certain procedures can be anxiety-inducing, and it’s wonderful to know that our nurse’s kindness and support made a difference for you. Your kind words will be shared with the team, as it’s always encouraging to hear how our staff positively impact our patients. Kind regards, Charlotte – Practice Manager.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2025
I was seen very soon. My doctor was very kind and efficient with what I needed to do with my problems. I was also recommended a solution, also a follow up meeting. The reception was very welcoming, which made my experience easy. This practice is very good, even the parking is very good.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for taking the time to share your feedback. I’m delighted to hear that you were seen promptly and that your doctor provided kind and efficient care, addressing your concerns and recommending a suitable solution along with a follow-up meeting. It’s wonderful to know that our reception team made you feel welcome and that you found the overall experience, including our parking facilities, to be very good. Your positive comments mean a great deal to us and will be shared with the entire team as we continue to strive for excellence in patient care. Kind regards, Charlotte – Practice Manager
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Review titled Cervical screening
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2025
The nurse who saw me was very kind and took into account my previous bad experiences and tried to make the process as bearable as possible. Thank you.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for sharing your positive experience. I’m delighted to hear that our nurse was not only kind but also mindful of your previous challenges with cervical screening. It’s wonderful to know that she took the time to ensure the process was as bearable as possible for you. We strive to provide compassionate, patient-centred care and your feedback is truly appreciated. I will be sure to share your kind words with the team. Kind regards, Charlotte – Practice Manager
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Review titled Good appointment
Rated 4 stars out of 5
by Anonymous - Posted on 03 February 2025
A friendly Doctor who was helpful and thorough. I was given two tests to follow up which I have now done and await the results of these. I should be having a face to face appointment with a diabetic adviser soon as the blood test result is back. Thank you for all your help.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for sharing your positive feedback. I’m delighted to hear that you found your doctor friendly, helpful, and thorough in addressing your concerns. It’s great to know that you have already completed the follow-up tests and that you’re now awaiting the results. We are committed to ensuring our patients receive comprehensive care, and I’m pleased that you have a face-to-face appointment scheduled with our diabetic nurse once your blood test results are available. Your kind words are much appreciated and motivate us to continue striving for excellence in patient care. Kind regards, Charlotte – Practice Manager
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Review titled GP very good
Rated 4 stars out of 5
by Anonymous - Posted on 23 January 2025
Not seen this GP before, but very thorough and listened to what you had to say and answered all my questions. And made sure tests were to be carried out so nothing was missed. Very friendly.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your feedback. I’m glad to hear that your experience with the GP was positive and that they were thorough, attentive, and answered all your questions. It’s reassuring to know that you felt listened to and that necessary tests were arranged to ensure nothing was overlooked. I will share your kind words with the team. Kind regards, Charlotte – Practice Manager.
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Review titled A good practice, but difficult to get past receptionist.
Rated 5 stars out of 5
by Christine Musgrave - Posted on 07 February 2025
I was able to see my own Doctor, after a few tries. Once in front of my Dr., I was given the time and attention, to explain my health issues, and ongoing medication without feeling rushed. I came away feeling more confident about my ongoing treatment, plus less stressed as a result.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Christine, Thank you for taking the time to share your experience. I'm pleased to hear that, despite the initial difficulty in getting past our receptionist, you were able to see your own doctor who took the time to listen to your concerns without making you feel rushed. It's wonderful to know that your consultation left you feeling more confident about your ongoing treatment and less stressed overall. Your feedback regarding the reception process is valuable, and we will continue to work on making it easier for patients to get through. Thank you again for your understanding and kind words. Kind regards, Charlotte – Practice Manager