Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Iolanda Boaca - Posted on 23 February 2025
It was the fastest appointment , on time. The nurse was very polite, she explained everything to me in detail. It was a pleasant, unexpectedly fast experience.
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled Bad
Rated 2 stars out of 5
by Anonymous - Posted on 18 February 2025
Appointment was at 5.30 got seen at 6.15, wasn’t impressed by gp, also asked about another issue , which he looked at but didn’t seem to want to give any advice
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled Good GP Surgery
Rated 4 stars out of 5
by Anonymous - Posted on 04 February 2025
Thorough and reassuring assessment. Left feeling happy that I had been listened to and that I could come back if at all worried. Friendly and professional doctor
Visited February 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your positive feedback. I’m delighted to hear that you had a thorough and reassuring assessment at our surgery and felt truly listened to. It’s wonderful to know that our friendly and professional doctor helped you feel supported, and that you left with the confidence to return if needed. Your kind words are greatly appreciated and will be shared with the team. Kind regards, Charlotte – Practice Manager
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Review titled Appointment system
Rated 4 stars out of 5
by Anonymous - Posted on 18 February 2025
Was able to choose and book my appointment easily once I had used e-consult. However, if you don't access e-consult at 8am as soon as it's live then by 8.10-8.15am it says all slots are full. Not good enough. Should be able to access e-cobsult at differing times during the day. People work and aren't allowed phones at work. They are penalised by your system. Stagger availability of e-consult slots throughout the day.
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled Face to face GP appointment
Rated 3 stars out of 5
by Stephanie Edwards - Posted on 18 February 2025
Doctor was polite and listened to my Daughter’s concerns but nothing changed and he wanted us to come back in a months time, so have to go through the E-consult system all over again. Nothing will be any different in a months time, frustrating.
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled Very kind
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2025
The nurse that cared for me was exceptional. Very, very kind. Couldn't have been a nicer person. She deserves a medal.
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled Up to date reminder and compassionate staff
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2025
From the day I was booked till I had my appointment, the reminder was massive that I didn't even need to wait for my to do list alarm. And the lovely lady that attended to me did it professionally in a compassionate manner Overall, I love the service
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled Nurse was friendly and helpful
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2025
Went in for routine cervical screening on the 28th of feb. The nurse took the time to listen to my extensive list of related issues and made the relevant referrals/test requests during the appointment. She showed genuine empathy and willingness to investigate said issues. All this in addition to providing a relaxing and swift screening. Came away from the appointment with reassurance and validation and it couldn’t have gone better!
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled Excellent Doctor
Rated 5 stars out of 5
by Lauren White - Posted on 25 February 2025
Dr was fantastic . He really listened and did all that he could to support me and to explain everything so that I could understand . Walked away feeling happier and felt I wasn’t wasting time
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled Two precious GP appointment wasted
Rated 2 stars out of 5
by Anonymous - Posted on 05 February 2025
we found the Tv showing of GP being under enormous pressure. Was an interesting watch however have felt we have wasted two GP appointments Due to the GP not taking a thorough history or examination in first consultation. The second appointment was booked before results were back which again did not involve taking a history or examination therefore it could have been done over the phone.
Visited February 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your detailed feedback. I’m sorry to hear that you felt two of your GP appointments did not meet your expectations. I understand that it can be very frustrating to feel that a thorough history or examination wasn’t taken during your consultations, especially when you are seeking clear and comprehensive care. We recognise that the first consultation, where a full history and examination may have been beneficial, as well as the second appointment—booked before your results were available and conducted without a full assessment—fell short of your needs. Your comments have been noted and will be shared with our team as we review our appointment procedures. We’re committed to ensuring that appointments are appropriately scheduled and conducted in a manner that meets our patients’ expectations, including considering whether certain issues might be effectively managed over the phone. Thank you for taking the time to share your observations. Your feedback is invaluable as we continuously work to improve our services. If you would like to discuss your concerns further, please do not hesitate to contact us directly. Kind regards, Charlotte – Practice Manager