Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Diamond Health Group.
Reviews
-
Review titled Absolutely Awful
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
I've been trying to get an appointment since July and just cant get through in the mornings and when I do after hanging on for over 40 mins all the appointments have gone, and they then say I should have been stood in line at the surgery for a better chance. As with most people I work full time and my work wouldnt appreciate me standing in line numerous times per week to try and get an appointment. We are all busy. My appointments are getting more urgent as time goes on and I do wonder if they will take on responsiblity if anything does happen to me whilst I'm waiting. In the meantime I think I 'll be looking at another surgery as I'm just totally fed up now.
Visited October 2023
Diamond Health Group has not yet replied.
-
Review titled Can never be seen
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Uses to be a great surgery but last 3/4 years gone downhill, you can never get an appt. Call from 8.30 but when you get through all appts gone, do online consult , tells me you need to see a dr ( i know this) call us !!! The state of drs in yeovil is dreadful , if you go to a&e you see the knock effect there now. Something needs to be addressed. This surgery used to have 5/6 permenant drs at least now hardly any it seens, it can not offer a service and just today i was told go to a pharmacy when I think I may have a secondary infection and need antibiotics, ive been unwell for over 2 weeks so have tried everything a pharmacy has to offer, i don’t go to the drs much. Looks like will have to call 111 out of hrs to actually get seen by someone , surgery just cannot cope but doesn’t seem to be the only one in the area, shocking state of the nhs I guess
Visited October 2023
Diamond Health Group has not yet replied.
-
Review titled Inadequate Service
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
Requested medication that this surgery failed to provide or let me know wouldn’t be available. This was critical medication that they left me without for 4 days. To ensure it didn’t happen again, I contacted the surgery and was assured my medication would be provided. When I went to collect my medication, again, it hadn’t been provided. This was despite an email also sent from a hospital consultant requesting this medication. Now on 09/10 I have been calling for the last 45 minutes, got to que position 5 and the phone cut off. Called back and then placed back to call position 11. This surgery’s answer phone message is a joke “due to sickness across our patient coordinator team” - this sickness has been going on for months, if sickness remains the problem, my suggestion would be that you replace your staff with staff who can actually arrive at work in the morning, your sickness levels must be off the chart and this is just a poor excuse for a “service” that refuses to answer the phone. CQC - it’s about time you look in to this practice, it is inadequate and unsafe. As a Care Professional myself, if my service provided this standard we would be closed down. Completely unacceptable.
Visited October 2023
Diamond Health Group has not yet replied.
-
Review titled Archaic, horrible experience
Rated 1 star out of 5
by Sarah - Posted on 14 September 2023
477 dials it took for me to get through to an automated voice telling me all appointments were booked. I then had the option to join a queue, 15 minutes later i got through, i was able to get an appointment? The stress and axiety this surgery causes is disgusting, people should be given an easy access to healthcare, Hendford make it harder than Fort Knox to gain access. They make you feel guilty for trying to get an appointment. They are constantly short staffed. The Drs ive had experience with dont seem to care, instead of actually investigating properly in the first appointment, it takes severall appointments before you get to the bottom of it. This is such a waste of time and money. It seems all they care about is targets. Look at your Google reviews, everyone is saying the same
Visited September 2023
Diamond Health Group has not yet replied.
-
Review titled No routine appointment slots
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
It’s very difficult to get an appointment over the phone there is always a busy tone from 9 till 11 .Online consult never works so you cannot put a request through it.if you call at other times they ask you to call in the morning in the fixed time.Even after explaining I just need a routine appointment still asked to keep calling everyday till I am able to get hold of Someone. Completely ridiculous if someone is working how can they ask to be off work every day for two hours to get a routine appointment? Can you not set aside one doctor for routine or some appointments with each doctor everyday so people can just call later or request via email . Please also check your online consult.why it’s always down.
Visited August 2023
Diamond Health Group has not yet replied.
-
Review titled Near Impossible To Contact
Rated 1 star out of 5
by M Quinton - Posted on 21 August 2023
I have been trying to book a B12 injection which was due on the 4th Aug since July 22nd, due to my existing health conditions and financial constraints it is always a struggle to do this, i have attempted to call multiple times at different times of the day to no avail, calling at 8:30 and 8 seconds greets you with an engaged tone and its pretty much like this until 11am, calling between 1pm and 3pm you will be in a queue at double figures...... which is probably a 30-minute wait, my last attempt was at 4:45pm , position 6 in the queue, 10 minutes later , position 6 in the queue, now i don't know the situation but if its taking 10 minutes to complete one phone call , something is wrong or people are ignoring the phone. Either way there needs to be change because whatever systems/training you have in place right now clearly aren't working and a quick look at the feedback about the practice clearly shows this isn't a new thing and has been getting worse for a long time.
Visited August 2023
Diamond Health Group has not yet replied.
-
Review titled Joke of a surgery
Rated 1 star out of 5
by Anne Evans - Posted on 09 August 2023
I have been trying for 4 days now to speak to someone regarding medical notes. You can only ring between the hrs of 10am to 12am the line is constantly ringing with no answer. Previously had a call from gp to say I'm lacking in vit b12 & folic & needed to go on 2 more meds, had to have another blood test a month later & had nothing back to say if I still need to take said meds. Also had xrays over 3 months ago to be told by the receptionist that the results had not come back & I should phone xray department to chase the results up myself.. (not my job) then to recieve a text from gp to say they have the results from 1 lot of xrays but not the other set & to make appointment to see her. Still trying now with no success. Absolute joke of a practice
Visited August 2023
Review titled Diamond Health Group
Replied on 11 August 2023
Dear Mrs Evans, I am sorry for the difficulty you have had in getting through to the secretarial line. Due to the summer holidays, we have been down to a reduced capacity in this department. I have looked into this matter and have arrange for the reception lead and secretarial lead to contact you to resolve the issues you have raised. Once again, I do apologise for the inconvenience you have face. Dr Mala Ariaratnam Senior GP partner
-
Review titled Terrible
Rated 1 star out of 5
by Lynne Stewart - Posted on 02 August 2023
Your chances to see a doctor are almost zero ring at 8 30 in the morning line busy till 10 then no appointments for that ring tomorrow so on and so on cannot make appointment with the doctor over the phone at all worst medical service l have had l have on going illness on line consult can't even get into it
Visited August 2023
Diamond Health Group has not yet replied.
-
Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
Absolutely shocking service, has continued to go down hill for the past few years. Completely unreliable, horrendous waiting times for appointment or call, keep not sending prescriptions. To me it seems like it shouldn't even be operating, probably the most unprofessional service I have ever used. Their whole attitude seems to be to just fob you off with some pathetic excuse.
Visited July 2023
Diamond Health Group has not yet replied.
-
Review titled Absolutely Abysmal
Rated 1 star out of 5
by That time of Life - Posted on 22 June 2023
Having tried to ring for nearly 2 weeks (over 400 redial calls), to constantly get the message "all appointment have gone". I called patient care co-ordinator (very little patient care), to be told that there was no appointments, I had to ring the surgery, despite me having said I have been trying to ring for 2 weeks. In desperation, i called 111 who said they had got a telephone slot for that afternoon. An hour before that appointment I get a text from the surgery saying it had been assessed by the practice and I need to call at 8.30 tomorrow for an appointment. I called the surgery to confirm this and was told that 111 should not be giving appointments and I would need to call the surgery. I will be leaving Hendford after over 20 years. Complete lack of compassion and humanity.
Visited June 2023
Diamond Health Group has not yet replied.