Diamond Health Group - Ratings and reviews
Reviews
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Review titled Poor communication
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2024
I was arranged to have my daughters first set of jabs and also my 6-8 week postpartum check up. The jabs were arranged and booked first before the 6-8 week check. I questioned whether the appointments needed to the other way round, as it made sense to me, but the lady on the phone said no it doesn’t matter. Then I turned up for my appointment and I didn’t even sit down in the treatment room before the nurses told me not to get comfortable because my appointments had been booked the wrong way round, even though I questioned it in the first place! And as most people know, trying to leave the house with a newborn on your own can be quite challenging, think the information/communication needs to be better!
Visited April 2024
Diamond Health Group has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Anna - Posted on 25 April 2024
The doctor and nurse took great care and time to make sure I felt okay and comfortable. They were friendly and explained everything clearly before starting my procedure. I really valued the calmness and reassurance from them.
Visited April 2024
Diamond Health Group has not yet replied.
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
The nurse was friendly and helpful and listened to what I had to say. She was able to put me at ease and explained what was going to happen in a clear, concise manner
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Suby - Posted on 15 March 2024
Nurse explained me in detail about the test i underwent.overall i am very much satisfied.Another rhing i didnt get initially the message regarding the date and time of appointment which resulted me going one day before,I really appreciate rhe GP surgery send SMS regarding the appointment and a reminder one day before thank you.
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Annoyed
Rated 2 stars out of 5
by Brenda - Posted on 19 March 2024
Booked a smear test. Went for the apointment but was told it couldn’t be carried out due to not having had a letter sent beforehand. Took weeks to book the test. Asked why they made my appointment if it was to early said reception not clinical ! So not only did I waste a morning for the appointment it also meant someone else missed a chance to have this half hour slot. Appointments are very hard to get and this is not a very good use of precious time slots.
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Hendford Lodge
Rated 1 star out of 5
by Claire Carter - Posted on 08 March 2024
Getting an appointment was extremely difficult. The sign in computer was not working properly, long queue for Reception, stressed receptionists. Thus said the Nurse was very respectful, informative and made the experience as comfortable as possible.
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Smear Test
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
It's a very uncomfortable procedure at the best of times but the nurse was extremely kind, reassuring and efficient.
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Friendly practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
I was seen on time. The nurse I saw for my appointment was friendly and helped to put me at ease. She was very professional and it was all over very quickly. The receptionist was able to help me with my query although not completely as it seemed the dr hadn’t responded to her questions. This query was regarding my husband not myself.
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Smear
Rated 5 stars out of 5
by Rita Mckeever - Posted on 19 March 2024
The nurse was great with me made me feel at ease talked me threw it and was very gentle then she explained how long the results will be and I went on my way
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Samantha - Posted on 09 March 2024
Attended for my son’s pre school immunisations. Nurses were lovely and explained everything properly and made us feel at ease. My son was happy to get a sticker after. Booking appointment was ok, long wait for the appointment but that was expected. When needing to book appointments other than immunisations as-long as i call early and wait in the que I have been able to get an appointment whether this be with a doctor or one of the acute care team.
Visited March 2024
Diamond Health Group has not yet replied.