DENMARK ROAD SURGERY
Woodside Health Centre, 3 Enmore Road, South Norwood, London, Greater London, SE25 5NTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about DENMARK ROAD SURGERY.
Reviews
-
Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
Called to check a elderly family members appt as it had been booked at another surgery.Family member had been give directions by receptionist who was very rude to them and also the address which did not match so I called today and asked if they could check family member's records to give me the correct details.I was continually talked over and despite saying I had the address the person said "I will google it" and told me incorrectly it was in another area.I made the mistake of saying that was not correct and was shouted at and told to call the surgery where the appt was booked.Why the receptionist could not just confirm the appointment I do not know.I then called the surgery where I thought it was booked and they were so helpfully and confirmed the appointment was with them.This is not the first time I have had issues with a minority of the receptionists.I then called back my surgery to put in a complaint and was told the person was on holiday and the stand in on leave but back tomorrow and would call me.Lets see if they do,no need for rudeness especially to sick people.
Visited August 2023
Review titled DENMARK ROAD SURGERY
Replied on 13 October 2023
Dear Patient Many thanks for your review. We understand that while we aim to ensure that patients are always happy with the service, we sometimes may not get things right. We sincerely empathise and apologise that your experience was poor. We received and responded to your complaint. Please accept our apologies for your experience, we hope your experience when engaging with our services in future would be much better. Should you wish to discuss further issues relating to your experience with the service, please do not hesitate to send us an email via crocc.drs@nhs.net
-
Review titled Lovely friendly receptionists and doctors
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
I am very impressed so far with the new system of filling in details online for an appointment or advice.
Visited June 2023
Review titled DENMARK ROAD SURGERY
Replied on 13 October 2023
Dear Patient many thanks for your feedback. We are glad you found our new system of using our online e-consultation very useful. We had put system was put in place to ensure patients receive a response to their admin or medical queries in a timely manner. Your feedback would be shared with the team.
-
Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2024
The same day I phoned re problem I was given a face-to-face appointment with a doctor Extremely satisfied with the attention to detail and final outcome given to me by the said doctor throughout not forgetting the receptionist who handled my initial enquiry at the outset
Visited May 2023
Review titled DENMARK ROAD SURGERY
Replied on 03 September 2024
Dear Patient - Many thanks for your feedback. This has been shared with the team. We hope you continue to receive satisfactory service whenever you visit us for your care.