Daybrook Medical Practice - Ratings and reviews
Reviews
-
Review titled Failing to serve their patients
Rated 1 star out of 5
by Disgusted - Posted on 01 May 2024
Tried to get an appointment for my child who had been unwell for over 48 hours, initial phonecall on Monday referred me to any pharmacist, I spoke to a pharmacist and followed their advice however by Tuesday pm (day 4) my child was still the same nothing was making a difference, spent 30 minutes in a queue to get through to a gp, sorry receptionist, to be told they have no more appointments, told me to drag my sick child half way across the city to the walk in Centre to sit and wait for God knows how long when my surgery is 5 minutes round the corner. How are GP surgery's allowed to remain open when they no longer are fit for purpose or are able to serve the needs of their patients and community? We did end up at the walk in centre and after 3 hours saw a lovely Dr who treated my son that evening, examined him thoroughly gave excellent advice and forward care. When we checked in at the reception desk and explained the gp surgery refused to see us and 111 referred us here, she shook her head and said, we see that all the time. The reason A&E and urgent care centres are over extended and run off their feet is because GP's are no longer fit for purpose, they are the root of the problem and the whole gp surgery set-up needs a massive overhaul.
Visited April 2024
Review titled Daybrook Medical Practice
Replied on 01 May 2024
The practice is working to the British Medical Association guidance help GP practices make decisions that will allow them to best prioritise patient care. Practices must provide enough appointments to meet the reasonable need of their patients. This must be done in a way that is safe for patients and GPs. Inevitably, some patients with non-urgent problems will have to wait longer. Other patients with issues your practice is not equipped to deal with or are of an urgent nature when the practice is at a full capacity will have to be directed elsewhere. The practice care navigators are trained to signpost you to the appropriate provider of care and prioritise care for those most in need. Care Navigators are appropriately trained reception staff that can safely direct patients to suitable alternative services that work to protocol and are under good clinical governance. This is in addition to present triaging arrangements used by the practice. These alternative arrangements could include (but are not restricted to): Extended access appointments Walk in clinic services Clinical pharmacy consultation service – Pharmacy First Primary Care Network staff with their role diverted to maximally support core provision of patient care. These include pharmacists and first contact physios. Our first duty is to our patients. We want to be able to provide safe, high-quality care to our patients, without risking others or ourselves. At a time of unprecedented pressures, we must make changes to our systems to preserve patient care Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
-
Review titled Brilliant
Rated 5 stars out of 5
by Karen - Posted on 30 March 2024
I phoned in the morning and got an appointment. They were very thorough and checked and asked everything. Great practice
Visited March 2024
Review titled Daybrook Medical Practice
Replied on 13 April 2024
Thank you for you feedback it is appreciated and I will feed this back to the practice team. thank you Deborah Rattray Practice Business Manager
-
Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
I rang to make an appointment with a GP at this practice and joined the telephone queue at number 7 and it took over an hour and a quarter to get my call answered. I don't understand how a GP Practice is allowed to run like this. Then when I got through, the earliest appointment is 4 weeks away! I'm better off going to the walk in centre and waiting there! absolute joke, should be shut down!
Visited February 2024
Review titled Daybrook Medical Practice
Replied on 02 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
-
Review titled Awful practice
Rated 1 star out of 5
by Mandy - Posted on 23 February 2024
Every time i try to get a Drs appointment it takes hours and weeks to get through, all you get is "Due to high call demands" etc, If by a chance you do get through you get a rude receptionist who tells you to go to the urgent treatment centre. (Why have a Drs surgery if you cant ever get seen) Been at this surgery for years but i will be leaving to go else where. Very unhappy patient
Visited February 2024
Review titled Daybrook Medical Practice
Replied on 23 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
-
Review titled Awful
Rated 1 star out of 5
by Christi - Posted on 12 April 2024
I don’t even know where to begin with this practice as every time I contact them it is hard work and a complete nightmare. But I will talk about my 2 recent experiences. First one I needed a same day appointment tried to call about 50 times from 8am and each time it said the lines were too busy and disconnected the call. So I walked down to the practice to be told to fill out a form and someone would get back to me within 48 hours and was told that the service was not for same day appointments with the doctor! I was told that if I need urgent treatment I should attend a&e which I told them I did not need to attend a&e. After a lot of effort I did speak to a helpful member of staff who did get me an appointment that day with a doctor. It’s poor it took all this time and faff to get to this point. The second experience was no better I rang up about 4pm on a Wednesday afternoon to book a future appointment for my daughter I waited over 30 minutes in the call queue and then when the receptionist answered I was told that they had no book ahead appointments available and to call back the following week! I actually feel sorry for the reception staff at this practice it must be awful working for such a poorly run service. Thankfully I don’t have much need to see the doctors but on all the occasions I have had to it has been an absolute rig-moral and it’s insulting when the receptionist think they know better than you about your need to see a doctor. I do have more experiences which have been similar to the above but if you want any kind of appointment at this practice then it will be hard work and you basically have to demand this and not allow the reception staff to fob you off.
Visited February 2024
Review titled Daybrook Medical Practice
Replied on 13 April 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
-
Review titled Gone downhill
Rated 1 star out of 5
by Amanda Maring - Posted on 22 December 2023
Tryng to get through to make an appointment got no hope. Trying to make an appointment once finally through got bob hope. I have been trying for six weeks to get an appointment. Due to the dire capacity myself and now my son have spent 10hrs waiting at walk in. This used to be an amazing surgery with lovely receptionist and on the day appointments. I will be moving doctors sadly.
Visited December 2023
Review titled Daybrook Medical Practice
Replied on 04 January 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
-
Review titled Bad receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2023
Rang 27 times from 8 o'clock to 8.30 to hear we are busy every time. Call into the doctors at 8.30 to be told go to the walk in centre . The receptionist wasn't interested in helping one bit. Sat in the walking center for 41/2 hours with a bad back and shoulder. I can't fault the walk in centre. Over work as doctors keep sending patients down there.
Visited December 2023
Review titled Daybrook Medical Practice
Replied on 21 December 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the patient directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Deborah Rattray Practice Business Manager
-
Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
Could not get an appointment, had an infection that needed treating, even went into surgery to show them but still wouldn't give me an appointment & was told to go to the walk in centre?? Spoke to the pharmacist next door to the practice who told me I needed antibiotics & to go back to receptionist & tell them what pharmacist had said, still wouldn't give me an appointment so ended up going a&e who were appalled at how I'd been treated & gave me antibiotics straight away, I am absolutely disgusted, this practice needs closing down, the receptionists attitude to patients is appalling, would they be the same if it were a member of there family that needed treatment?
Visited December 2023
Review titled Daybrook Medical Practice
Replied on 09 January 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Deborah Rattray Practice Business Manager
-
Review titled Unable to contact by phone
Rated 3 stars out of 5
by Anonymous - Posted on 22 November 2023
I have rung 38 times since 8.00 and everytime I stillunable to speak to an available receptionist. It is now 09.45. I don't think calling into the surgery is an option, will just get turned away and told to telephone surgery. Extremely annoying.
Visited November 2023
Review titled Daybrook Medical Practice
Replied on 21 December 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the patient directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Deborah Rattray Practice Business Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Donna white - Posted on 25 July 2023
Saw nurse today she was sooo thorough and kind excellent service from all sraff, very friendly receptionists too
Visited July 2023
Review titled Daybrook Medical Practice
Replied on 21 November 2023
Thank you for your feedback I will pass your comments back to the team Deborah Rattray Practice Business Manager