Dapdune House Surgery - Ratings and reviews
Reviews
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Review titled Absolutely great
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
I had not used the self assessment equipment until today, the receptionist was really helpful thank you
Visited March 2024
Review titled Dapdune House Surgery
Replied on 22 March 2024
I am really pleased you found our receptionist really helpful and the health kiosk in the waiting room easy to use. We appreciate you taking the time to leave feedback.
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Review titled Great service!
Rated 5 stars out of 5
by Melissa rainbird - Posted on 27 March 2024
Extremely pleased with service recent and of the past at our surgery. Needed extra medication for our holiday to Thailand. So some prescriptions had got signed off. The lovely office staff got this sorted followed by the fabulous pharmacy staff sorting it and getting it delivered to us as I don't drive. Also we have had recent gp appointments very quickly and always find staff very pleasant and efficient.
Visited March 2024
Review titled Dapdune House Surgery
Replied on 27 March 2024
Dear Melissa, thank you for taking the time to leave feedback. It’s fantastic you felt that the service that the Dapdune team gave you was pleasant and efficient. I will pass your feedback back to the team and enjoy your holiday. Regards Operations Manager
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Review titled Brilliant management of a bad situation
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
I can't thank the reception manager enough for helping my daughter see someone yesterday for her injury and creating an appointment next week for much needed staple-removal of said injury. Huge relief as A & E are overwhelmed and nobody was able to help me. Thank you Dapdune as I know you are also overwhelmed daily. Sincerely grateful 🙏🙏
Visited February 2024
Review titled Dapdune House Surgery
Replied on 23 February 2024
Dear patient, thank you for taking the time to give feedback regarding your visit to the Surgery. I’m really pleased that our reception manger was able to help your daughter. I will pass your feedback on to the reception manager and team. Dapdune house Surgery Operations Manager
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Review titled NHS at its best
Rated 5 stars out of 5
by Carol - Posted on 16 February 2024
A big thank you to the receptionist, and doctor this afternoon. Streamlined service. I attended the pharmacy at Dapdune believing my issue could be dealt with the pharmacist. I was advised I needed to see a doctor. The receptionist next door was so kind, cheerful, and empathetic. I was seen within 20 mins by a doctor and prescribed antibiotics. Fantastic service
Visited February 2024
Review titled Dapdune House Surgery
Replied on 21 February 2024
Dear Carol, thank you for feedback it is great to hear that everything ran very smoothly for you. I will pass your feedback on to the team. Regards Dapdune House Surgery Operations Manager.
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Review titled A very helpful receptionist
Rated 4 stars out of 5
by Pauline - Posted on 19 February 2024
I came into the surgery as I had some questions. I had sent an email a week ago highlighting a possible concern. I hadn't received any response. The receptionist was able to alert the member of staff of this so I could get a response. Also, she was able to direct me to, and assist me with a blood pressure machine that patients can use in the waiting room. She has booked me an appointment to see someone, and has answered my questions. I believe she is new to the surgery. Very helpful.
Visited February 2024
Review titled Dapdune House Surgery
Replied on 21 February 2024
Dear Pauline, apologies that you had to come in to the surgery and query your email. Thank you for feedback it is great to hear that our new receptionist was able to help you with all of your questions. The health kiosk is in the waiting room is a huge benefit to our patients as they don’t need an appointment to complete a blood pressure reading. I am really pleased you were shown the blood pressure machine to save you waiting for an appointment. I will pass your feedback on to the team. Regards Dapdune House Surgery Operations Manager.
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Review titled Lovely Staff
Rated 5 stars out of 5
by Lucinda Ditchfield - Posted on 23 February 2024
I had my cervical screening which, naturally, I wasn’t looking forward to. The nurse was amazing, so professional and explained the process and what would happen after with results. I couldn’t have asked for a more caring or reassuring experience. What an asset to this surgery.
Visited February 2024
Review titled Dapdune House Surgery
Replied on 27 February 2024
Dear Lucinda, thank you so much for your positive feedback regarding our practice nurse. It is great to hear you felt so cared for. I will be sharing the feedback with the Practice nurse you saw and the Dapdune team. Regards Dapdune Operations Manager.
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Review titled Shocking reception team
Rated 2 stars out of 5
by Anonymous - Posted on 08 January 2024
It is impossible to book an appointment over the phone with this surgery. The reception team simply do not pick up the phone. Have attempted several times and always have to resort to emailing or going to the surgery in-person.
Visited December 2023
Review titled Dapdune House Surgery
Replied on 09 January 2024
Dear Patient, I am very sorry you experienced problems getting through to the surgery on the 8th January 24. After reviewing the staff levels and the call data for the 8th January I could see we had a significant number of calls into the surgery and the maximum number of receptionist working. Mondays are our busiest day of the week so we do try to ensure that we have sufficient staffing levels. That said I can see through certain parts of the day we had more calls not answered. I will of course investigate the reasons for this. I am currently looking into a call back system for or patients so they are not waiting on the phone for long periods of time. Regards Operations Manager.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Susan T - Posted on 14 November 2023
I had the need to contact the surgery on a Monday morning. From the helpful receptionist to the locum GP with whom I had a face to face appointment that morning, the treatment I received was excellent. I have been a patient here for over 50 years, and whilst there have been many changes, it remains an excellent practice.
Visited November 2023
Review titled Dapdune House Surgery
Replied on 06 December 2023
Dear Susan, thank you for taking the time to leave your feedback. We are extremely pleased that you felt looked after when visiting the surgery. We have locums supporting the surgery and our patients over the busy winter period and It is very pleasing to hear our patients are benefiting. Regards Dapdune House Surgery
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Review titled Let’s hope you’re not unwell
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
Went through automated appointment line, over 2 weeks for a phone appointment, then went through reception which was about 2 days earlier. Explained that it’s a serious issue, but not an emergency to be going to the hospital, but still no change in date. Absolutely ridiculous, no wonder people misuse A&E when you have to wait over 2 weeks for an appointment, start booking in advance for just in case you fall sick.
Visited September 2023
Review titled Dapdune House Surgery
Replied on 04 October 2023
Thank you for your feedback. I apologise you felt that the service did not meet you expectations. If you would like to contact the surgery directly on 01483 400200 I would be happy to discuss your concerns with you. Dapdune House Surgery Operations Manager
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Review titled Fantastic, well organised surgery!
Rated 5 stars out of 5
by Melissa Jane Rainbird - Posted on 08 March 2023
Could not fault the excellent service I received from dapdune staff and or Gp! Telephone appointment made,kept, great advice, able to upload photographic evidence of condition to get a prescription very easily. Other repeat prescriptions ordered at the same time and sent through to pharmacy close by. All medicines were available for collection 3 days later, extremely pleased with the service I received, totally recommend!
Visited March 2023
Review titled Dapdune House Surgery
Replied on 09 March 2023
Dear Melissa, thank you so much for taking the time to leave feedback. It is fantastic to hear that from your initial call to the surgery to you getting the medication you needed it went very efficiently. Your feedback will be shared with the Dapdune team. Dapdune House Surgery