Dapdune House Surgery - Ratings and reviews
Reviews
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2022
I have been a patient at this practice for over 40 years and have always had very good care. This last year I have had a number of contacts with the surgery and every one, from the understanding and caring reception staff to the professional expertise of the clinical staff I feel very fortunate. Very timely and thorough investigations, follow ups, explanations and referrals have minimised anxiety. To know this surgery has your back health wise is such a comfort and I am very grateful
Visited December 2022
Review titled Dapdune House Surgery
Replied on 03 January 2023
Thank you for your fantastic feedback. Over the past 40 years you must of seen a lot of change at the surgery. It is very pleasing to know you feel that the service we offer our patients is good. Your feedback will be shared with the Dapdune team.
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Review titled The best practice by far
Rated 5 stars out of 5
by Roger Keen - Posted on 28 November 2022
I always get great support from the reception staff doctors and nurses,this surgery is by far the best around especially when you hear about long waiting for appointments at other practices
Visited November 2022
Review titled Dapdune House Surgery
Replied on 03 January 2023
Dear Mr Keen Many thanks for taking the time to leave feedback on how you feel about the surgery. It is really great to hear you are satisfied with the Dapdune team and the wait time for appointments, especially with the current demand to see a doctor. I will share your feedback with the wider team. Dapdune House Surgery
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Review titled Very good practice
Rated 5 stars out of 5
by Angie - Posted on 17 November 2022
Only been with them 5/6 mths.. receptionist are friendly compassionate kind emphatic &helpfull.. drs are friendly welcoming listern. I have always got an appointment when rang weather a phone call or face to face.. I have rang up in distress a couple times and a dr has rang me back.. I can’t fault them at all always been patient, empathetic kind ( receptionist dr) if I have been anxious.. my experience with the surgery has been very good even though this is a difficult time for every one I have always felt listerned too understood and felt my needs have been met.. I only moved into the area a while ago and found this surgery to be better than the one I had been with for years before.. would 100% recommend to others.. bonus as well is there is a pharmacy right next door too so no need to go else where..
Visited November 2022
Review titled Dapdune House Surgery
Replied on 23 November 2022
Thank you for taking the time to share your feedback it is really appreciated. Your comments really do reflect our team ethos. It is fantastic you feel comfortable and happy with the surgery. I will share your feedback with the team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anne Roberts - Posted on 06 November 2022
Excellent arrangements for flu vaccinations. Courteous staff as always and, although we were a little early for our appointment, we were seen immediately.
Visited October 2022
Review titled Dapdune House Surgery
Replied on 14 November 2022
Thank you for taking the time to share your experience with us. Your positive feedback will be shared with the team. A lot of planning goes into the flu clinics, so I am really pleased it ran smoothly for you.
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Review titled Weekend vaccination super efficient
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
No messing around, just confirmed who I was, walked down the corridor, rolled up my sleeve, had the jab, and walked out. Everyone was friendly and relaxed.
Visited October 2022
Review titled Dapdune House Surgery
Replied on 23 November 2022
Thank you for taking the time to share your feedback it is really appreciated. It is great to hear everything ran smoothly when you came for your vaccination. I will share the feedback with the team that worked that day.
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Review titled Exceeds expectations
Rated 5 stars out of 5
by local patient for 30+ years - Posted on 10 August 2022
Staff at all levels from partners through associates nurses, admins and even cleaners without exception are excellent, treating people as individuals and with care and respect combined with knowkedgeable and professional manner. They areable to balance their patient -facing role with the wider needs of the community. A good practitioner shpukd understsnd the patient as well as their health to provide the best care and instill trust and confidence and the holistic approach combined with good systems one experiences at this surgery does this. The ability to talk to a doctor face to face or on a call or to use online services for many queries online if one prefers is good.
Visited August 2022
Review titled Dapdune House Surgery
Replied on 06 September 2022
Dear patient, many thanks for your kind words and taking the time to leave your feedback I will share the feedback with the Dapdune team in our team meeting. It is great to hear that you feel valued as a patient and are receiving the care you require.
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Review titled Emergency appointment straight away
Rated 5 stars out of 5
by NK🙂 - Posted on 24 May 2022
Called as my daughter has earache which spread to jaw pain. Got appointment for 3 hours later! Very impressed. Dr saw us dead on time
Visited May 2022
Review titled Dapdune House Surgery
Replied on 25 May 2022
Thank you for your fantastic feedback it is really appreciated. It is great to see the process we have in place for emergency on the day appointments is working well.