Dalton Terrace Surgery
Glentworth, Dalton Terrace, York, North Yorkshire, YO24 4DBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Dalton Terrace Surgery.
Reviews
-
Review titled gone downhill
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2024
This was a fantastic surgery, indeed the GPs and medical staff are very good. The problem is in admin/burocracy: With reference to two specific experiences which involved getting a prescription changed and another trying to get an appointment: Since they implemented a new IT system that has caused a number of problems and the general unhelpfulness of reception staff, the minority are fine, but seems to be someone different every time I call or visit, so it is a lottery: Many have no problem-solving ability and just input info into said IT system and often 'computer says no'. Getting appointments is hard, often referring you to 'call back tomorrow when we release more' which often there are not, but most dangerously requests for changes in medication don't get signed off meaning not getting medication. There is communication problem between receptionists, other clerical staff and medical staff exacerbated by the over reliance on IT. Clerical staff will not communicate directly with medical staff, only via IT. Front desk not always interested in patient well-being in the first place. Dysfunctional.
Visited May 2024
Review titled Dalton Terrace Surgery
Replied on 09 July 2024
I'm sorry that your experience hasn't been as good as you would have wished. I would be happy to you about it so please forward your contact details to daltonsurgery.reception@nhs.net marking the e-mail for the attention of the Practice Manager, and I will contact you.
-
Review titled What a GP Practice should bet!
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
Excellent local practice with clear 'old fashioned values' and a very person centred approach from all employed there, I continue to see the same GP unless a emergency appointment, my initial consultation was with a friendly, respectful GP who genuinely listened to my concerns, a refreshing change for me and a welcome one, keep up the good work, your shared values are evident and you are exactly what a GP practice should be.
Visited February 2024
Review titled Dalton Terrace Surgery
Replied on 05 March 2024
Thank you for your kind words. All the staff here have been made aware of your comments.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
Having relocated to York last year I was nervous about finding a good doctor. I feel incredibly lucky that our nearest practice is Dalton Terrace. I need regular blood tests & the nurse here is just lovely. Always welcoming and smiley. My husband & I have never struggled getting an appointment & our prescriptions are processed very efficiently. I’ve seen two doctors now & both have spent time discussing my issues.
Visited January 2024
Review titled Dalton Terrace Surgery
Replied on 28 February 2024
Thank you for taking the time to give us some feedback. I'm glad to hear that you are happy with the service we are providing to you.