Crompton Medical Centre - Ratings and reviews
Reviews
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Review titled Professional and caring doctor
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2023
I called the practice to make an appointment and the receptionist informed me that I would get a call from my doctor the following day. To my surprise, he called me back within two hours and meticulously addressed my complaints. I was very impressed with the quick response I got.
Visited December 2023
Review titled Crompton Medical Centre
Replied on 11 March 2024
Dear Patient, Thank you very much for your feedback and support. Our staff endeavour takes pride to help and provide the services to all our patients. We hope to keep up the good work we do and provide best care for all our patients Regards CMC
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Review titled Very good service start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
Called early in the morning for an appointment for a family member and was given fabulous service over the phone and an appointment on the day all my queries were answered i personally have so had very good care from this practice and have been with them for many many years
Visited August 2023
Review titled Crompton Medical Centre
Replied on 11 March 2024
Dear Patient, Thank you very much for your feedback and support. Our staff endeavour takes pride to help and provide the services to all our patients. We hope to keep up the good work we do and provide best care for all our patients Regards CMC
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Review titled Courteous staff and helpful doctors
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
Booked my appointment in person, friendly reception staff. Doctor called as promised, listened carefully to me and resolved my concerns promptly.
Visited August 2023
Review titled Crompton Medical Centre
Replied on 11 March 2024
Dear Patient, Thank you very much for your feedback and support. Our staff endeavour takes pride to help and provide the services to all our patients. We hope to keep up the good work we do and provide best care for all our patients Regards CMC
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Review titled Helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 07 July 2023
Very professional and helpful doctor in charge. Reception staff and nurses courteous and diligent. Sometimes, when calling the practice, the wait time on the phone can be long, but when visiting in person I receive prompt attention.
Visited June 2023
Review titled Crompton Medical Centre
Replied on 11 March 2024
Dear Patient, Thank you very much for your feedback and support. Our staff endeavour takes pride to help and provide the services to all our patients. We hope to keep up the good work we do and provide best care for all our patients Regards CMC
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Review titled Rude recipient’s
Rated 1 star out of 5
by Zainab - Posted on 10 March 2023
It takes them 50 minutes to answer the phone, and the just want hang on you without giving the referral dates, and do not listening to my case to help me in other occasion, the start with rising there tone and reply in bad manner.
Visited February 2023
Review titled Crompton Medical Centre
Replied on 11 March 2024
Dear Patient, Thank you for your comments -I am really sorry to hear of your experiences at the surgery there is new manager at this post if you wish to have a one to one regarding your complaint he will be able to organise a meeting on Wednesday anytime from 2.00 pm to 4 .00 pm. There is new telephone system in place and we endeavour to answer all call that comes to the surgery . We will look into your request regarding referrals as this is hospital led service we can provide minimum help in this regards. We will work with our local PCN and to help us to deal with extra capacity of calls that come to surgery as means of handling all calls during the day . Please contact the surgery on nhsnwl.cromptonmedicalcentre@nhs.net. for any further queries Regards CMC
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Review titled Great responsibility
Rated 5 stars out of 5
by Akram - Posted on 24 January 2023
Kind staff they help you all the way through your experience and helps you stay calm and talks to you when needed
Visited January 2023
Review titled Crompton Medical Centre
Replied on 11 March 2024
Dear Pateint, Thank you for your great feedback. We will endeavour to keep the good service we are providing Regards CMC
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Review titled A circus
Rated 1 star out of 5
by C Davies - Posted on 21 October 2022
The entire practice is a shambles. The phone service takes over 40 mins to pick up. Not set up properly to self-serve online. Can't book a female health test unless within 2 weeks then there are no appts avail - so many women must have given up on getting tests. I asked for blood test for hormones - they did blood checks but didn't check hormones so have to go back a third time for this. They regularly message all patients to come for a specific surgery - then there are queues out the door. Every element is difficult.
Visited October 2022
Review titled Crompton Medical Centre
Replied on 11 March 2024
Dear Patient, Thank you for your comments -I am really sorry to hear of your experiences at the surgery . Our new website has the facility to book cancel and wide range of other services. There is new manager at this post if you wish to have a one to one regarding your complaint he will be able to organise a meeting on Wednesday anytime from 2.00 pm to 4 .00 pm. There is new telephone system in place and we endeavour to answer all call that comes to the surgery . We will work with our local PCN and to help us to deal with extra capacity of calls that come to surgery as means of handling all calls during the day . Please contact the surgery on nhsnwl.cromptonmedicalcentre@nhs.net. for any further queries Regards CMC
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Review titled Careless
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
It takes at least 1h for them to pick up the phone, when they do they’re very impolite and not helpful at all. I’ve been going there for 5 years and I’ve always complained but nothing ever changes.
Visited August 2022
Review titled Crompton Medical Centre
Replied on 11 March 2024
Dear Patient, Thank you for your comments -I am really sorry to hear of your experiences at the surgery there is new manager at this post if you wish to have a one to one regarding your complaint he will be able to organise a meeting on Wednesday anytime from 2.00 pm to 4 .00 pm. There is new telephone system in place and we endeavour to answer all call that comes to the surgery . We will work with our local PCN and to help us to deal with extra capacity of calls that come to surgery as means of handling all calls during the day . Please contact the surgery on nhsnwl.cromptonmedicalcentre@nhs.net. for any further queries Regards CMC