Croft Medical Centre
Calder Walk, Leamington Spa, Warwickshire, CV31 1SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrendous Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
I was told to speak to an urgent care doctor regarding my referral because the receptionist thought he worked at this surgery. I explained that he was unable to help me because he does not work at croft he works at urgent care and only my GP surgery can help me regarding my ongoing referral. She was argumentative and it seemed like she took offense to me clarifying that. I was very polite but she was giving me dangerous misinformation. Her lack of knowledge with how referrals work was shocking. She kept insisting that the Dr who helped me at urgent care was not from urgent care and that I was seen at croft medical centre. I saw that Dr at Oadby Urgent Care centre on Oadby Parade and this is a fact. She was extremely rude after i tried to correct her and I was being very polite.
Visited February 2024
Croft Medical Centre has not yet replied.
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Review titled Difficult staff
Rated 2 stars out of 5
by Anonymous - Posted on 01 May 2023
It is extremely difficult to get a pre-bookable appointment here. When you phone and ask to book an appointment in advance they always say there are none available and tell you to ring back a week ahead of when you want to go in. When you do this you’re told again there are no appointments! It is extremely difficult to arrange an appointment to see a doctor here when you are working. They tell you to ring at 8 am but that is not always practical or feasible when you are on your way to work. The receptionists are often abrupt and difficultThey ask too many personal questions, and are often too assertive and there are some who are extremely patronising. The management here need to sort out the availability of appointments so that people who work can make advance appointments without having to keep on ringing week after week in the hope of getting an appointment. It is totally unacceptable, and nothing improves. Also, can the staff please use our names & not be so patronising? Eg. I do not appreciate being addressed as “ my love”, “ Dear” or “Lovely”.
Visited April 2023
Croft Medical Centre has not yet replied.