Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2025
I spoke to a lovely lady, who dealt with both my issues, which were resolved immediately. Thank you
Visited March 2025
Review titled Colne Road Surgery
Replied on 21 March 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Some improvements needed
Rated 4 stars out of 5
by Anonymous - Posted on 20 March 2025
The staff are very friendly and helpful however the systems used to communicate to patients should be improved. 1) phone appointment times - should not be so general for a time a patient waits for a call. This should be blocked in a 2hr window so patients can plan their day around it. - additionally I received an appointment time which then was not abided so there also could be something wrong with the system sending emails with an incorrect time for a phone appointment. 2) waiting times for appointments. Theses seem to have increased over the past year and getting an on the day appointment is rare even when calling first thing in the morning. 3) if an appointment is missed or a call not picked up there is no communication to the patient. I had waited all day for a phone appointment to come through and nothing did yet when I called the practice for an update I was informed a call had been attempted. However I had no voicemail or email to state as such. This should be something to implement, especially for a phone appointment.
Visited March 2025
Review titled Colne Road Surgery
Replied on 21 March 2025
Dear Patient, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss this further please telephone the surgery to speak to Amanda Waterworth who will be happy to assist you. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards, Helen Slater Practice Manager
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Review titled Really nice staff
Rated 5 stars out of 5
by Emma parkins - Posted on 25 March 2025
I transferred to this practice from a different one as all the interactions with the staff were negative, but I am so glad I did because this practice is far superior! I haven’t yet spoke with a doctor but their wait times are a 3rd of what I’ve had before, all the staff have been polite, courteous, efficient and friendly. They deal with your enquiry quickly and efficiently and really actually seem to care and don’t mind taking the time to do the job properly. This morning I rang and spoke to a lovely gentleman who confirmed an appointment for me that I had got a little muddled with dates. He didn’t make me feel silly or stupid but reassured me and was polite and helpful. Look forward to getting established finally with this one. Thank you all A******. Emma P
Visited March 2025
Review titled Colne Road Surgery
Replied on 25 March 2025
Hi Emma, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Great practice, staff really friendly and polite.
Rated 5 stars out of 5
by Shabana Begum - Posted on 21 March 2025
Hi I had a phone querry, spoke to Dylan at the reception, I have a hearing impairement so am loud and consider myself shouting half of the time, but bless Dylan he said don't apologise. I called to see if a prescription had been done for my daughter, Dylan checked and said it had been, also had to book a physio appt, unfortunetly there was none but he asked me to call back next week as more appt should be available, I loved how calmly he spoke to me, even asked how ramadan was going. Thankyou Dylan
Visited March 2025
Review titled Colne Road Surgery
Replied on 21 March 2025
Hi Shabana, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Simply, a superp doctors surgery
Rated 5 stars out of 5
by David Hargreaves - Posted on 07 January 2025
Contacted the surgery for advice and was given a date for a health check and a doctors appointment. This was quick and much appreciated.my thanks to the staff.
Visited January 2025
Review titled Colne Road Surgery
Replied on 08 January 2025
Hi David, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 January 2025
Got an appointment straight away on the day I feel it has improved I had the call back service which is good saves me from waiting on the line
Visited January 2025
Review titled Colne Road Surgery
Replied on 07 January 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Polite and efficient
Rated 5 stars out of 5
by Linda Maddock - Posted on 14 January 2025
I have recently been prescribed new medication and was impressed with the way it was handled. Everything was clearly explained to me in a telephone appointment.The ladies on reception were also very helpful. Thank you.
Visited January 2025
Review titled Colne Road Surgery
Replied on 14 January 2025
Hi Linda, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2025
My experience with this surgery was very good, the receptionist was attentive, caring and listened to my needs and ensured all my needs were met
Visited January 2025
Review titled Colne Road Surgery
Replied on 03 January 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Bad service
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2025
I had a very disappointing experience this morning during my visit. The receptionist seemed completely lost and unprofessional. She made me feel more worried about my results than reassured. This isn’t the first time I’ve encountered issues with her – every time I come in, she’s at reception looking unwell, constantly sniffing and clearly battling a cold. As a vulnerable patient, it’s concerning to be in close contact with someone who may be spreading germs, especially when it could put others at risk. Additionally, I feel the surgery needs to ensure that their reception staff are properly trained. Reception is the first point of contact, and patients should be greeted with competence and empathy. Instead, I felt confused and dismissed, which only added to the stress of my visit. It's incredibly frustrating when staff make you feel like your concerns are unimportant. Overall, this experience has left me with little confidence in the care provided at this practice.
Visited January 2025
Review titled Colne Road Surgery
Replied on 03 February 2025
Dear Patient, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. Please telephone the Surgery and ask to speak to either Helen Slater or Amanda Waterworth so we can discuss this further. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Many thanks Helen Slater Practice Manager
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Review titled Try their best
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2024
The nurse did her job really well and the phone consultation by the health practitioner was very helpful and I was able to get my review done including good advice. It would have been better to see the doctor face to face and be able to make an appointment in advance without all the obstacles.
Visited December 2024
Review titled Colne Road Surgery
Replied on 03 January 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager