Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent patient service
Rated 5 stars out of 5
by Anonymous - Posted on 30 December 2024
The guy at reception helped me resolve issue for my medication. He went out of the way to get this sorted. He was very professional and got resolved for me in no time. Truly excellent patient care all around.
Visited December 2024
Review titled Colne Road Surgery
Replied on 03 January 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Receptionist
Rated 3 stars out of 5
by G Butler - Posted on 05 December 2024
I was pleased with the professionalism that was given by the receptionist , he was very cautious and understanding . It’s nice to have somebody with Patience and politeness .
Visited December 2024
Review titled Colne Road Surgery
Replied on 10 December 2024
Dear Mr Butler, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Experience Review
Rated 5 stars out of 5
by Mohammed Daud Naveed - Posted on 03 December 2024
Excellent service provided, the person on the phone was extremely helpful and promptly organized a phone consultation. Very happy with the service.
Visited December 2024
Review titled Colne Road Surgery
Replied on 04 December 2024
Hi Mohammed, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Good receptionist
Rated 4 stars out of 5
by Farzana - Posted on 05 December 2024
Called in to book an appointment. The receptionist was exceptionally polite, courteous and dedicated.
Visited December 2024
Review titled Colne Road Surgery
Replied on 10 December 2024
Hi Farzana, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great practice with great staff
Rated 5 stars out of 5
by Julie Thorpe - Posted on 02 December 2024
Feel looked after and listened too. I have a lot going on at the moment with different problems which I have been referred by my GP onto the relevant departments so I can be checked out so so I am thankful for that..
Visited December 2024
Review titled Colne Road Surgery
Replied on 04 December 2024
Hi Julie, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Booking an appointment
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2024
I needed to book an appointment for a blood test. After a short time on hold I managed to get an appointment the receptionist was very helpful.
Visited November 2024
Review titled Colne Road Surgery
Replied on 12 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2024
The two young girls that were on reception on Friday afternoon were amazing. Very helpful and kind I was having a bad day the girl with the scarf cheered me up with her beautiful smile. They solved my problem straight away and helped me which was very kind as in the past I have had bad experience with the staff on reception. Very pleased with the service I received from them
Visited November 2024
Review titled Colne Road Surgery
Replied on 24 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Average practice
Rated 3 stars out of 5
by Anonymous - Posted on 13 November 2024
Call handler was really good and helpful sorted my problem out even going to ring me back when everything is sorted
Visited November 2024
Review titled Colne Road Surgery
Replied on 19 November 2024
Dear Patient Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff. Kind Regards Helen Slater Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by MAJID OBAIDI-fard - Posted on 26 November 2024
I had some recurring heart problem and the surgery was very accommodating in appointment and consultation. Because I just moved into the area and did not have my records in , nevertheless they were helpful in keeping my medication prescribed . I was impressed with the way they promptly dealt with repeat prescription.
Visited November 2024
Review titled Colne Road Surgery
Replied on 27 November 2024
Hi Majid, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Helpful caring
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2024
Very co operative and caring staff. Always tried to help most . Specially just a moment ago I don’t know his name but a male staff on reception (25.11.24 time was around 10.45) was very helpful and resolved my matter devotedly. Thumbs up
Visited November 2024
Review titled Colne Road Surgery
Replied on 25 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager