Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist is great
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2025
I’ve never ever seen a receptionist like Mrs sana she went above and beyond to help me and my mother on reception the other day. She is an asset to the surgery. We need more people like her honestly first time I went out happy from the surgery. She is so polite and always smiling when I go in. She is amazing and deserves to get this review from me!! 😊
Visited May 2025
Colne Road Surgery has not yet replied.
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Review titled Good customer service today
Rated 5 stars out of 5
by Shibli Begum - Posted on 10 April 2025
Normally my experience is very negative however, today tje young man that answered the phone was very helpful and didn't rush or express frustration. He went out of his way to check for a form. Was unable to locate but he did try and that is sometimes enough. He was also very patient as I had three queries. Well done. I myself work for NHS so I know what i am talking about.
Visited April 2025
Review titled Colne Road Surgery
Replied on 16 April 2025
Hi Emma Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards Helen Slater Practice Manager
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Review titled It’s Ok
Rated 3 stars out of 5
by Andrea Lord - Posted on 10 April 2025
The practice can be inconsistent- some staff are more efficient and very helpful than others. My experience today was great and very helpful on some other occasions it hasn’t been the case . From struggling to get an appointment due to being in full time employment to not booking my appointment on the system. Overall - satisfactory.
Visited April 2025
Review titled Colne Road Surgery
Replied on 16 April 2025
Dear Ms Lord We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss this further please telephone the surgery to speak to Amanda Waterworth who will be happy to assist you. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards Helen Slater Practice Manager
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Review titled Poor practice
Rated 3 stars out of 5
by Lamyae - Posted on 16 April 2025
First time i spoke with a really understanding person was very helpful and tried his best to found me an appointment really great service from him. He been really helpful, this really my honest opinion, however the GP practice need lots of work, because they always struggle for appt and this is not good for patients, hopefully they will improve their services in the future. Just want to say a big thank you to the gentleman who spoke with me this morning been great customer service, keep it up 👍
Visited April 2025
Review titled Colne Road Surgery
Replied on 16 April 2025
Dear Lamyae We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss this further please telephone the surgery to speak to Amanda Waterworth who will be happy to assist you. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards Helen Slater Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
I found the people handling the calls on a number of recent occasions to be warm, helpful and polite. I waited for a call back from a GP which was an hour late, however I accept the fact that GP surgeries are exceptionally busy, and that the delay is acceptable. The conversation with the GP was everything I expected. I was listened to and I was treated well.
Visited April 2025
Review titled Colne Road Surgery
Replied on 09 April 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mohammed - Posted on 09 April 2025
I spoke to the receptionist in order to book an appt. The receptionist was kind, helpful and professional during the conversation. They managed to book me an appointment within 2 weeks.
Visited April 2025
Review titled Colne Road Surgery
Replied on 09 April 2025
Hi Mohammed, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Amazing Service
Rated 5 stars out of 5
by zahra mahmood - Posted on 25 March 2025
The gentleman who serves me was absolutely amazing! He was so nice, professional, and genuinely concerned about my health. He took the time to ensure everything was handled smoothly and made me feel comfortable throughout the process. I truly appreciate his kindness and attention to detail. He is a great asset to the Colne Road Surgery Team!!
Visited March 2025
Review titled Colne Road Surgery
Replied on 25 March 2025
Hi Zahra, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Friendly practice
Rated 5 stars out of 5
by Miss Humaira Khan - Posted on 20 March 2025
Reception staff are always helpful - in particular a lovely young asian lady. She always has a smile on her face and greets me warmly and tries her best to resolve my query to the best of her ability. She was working alone today but still dealt with me professionally. She is a good asset to the surgery and deserves recognition.
Visited March 2025
Review titled Colne Road Surgery
Replied on 21 March 2025
Hi Humaira, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2025
After a very long time, a helpful receptionist has made effort to be kind, caring and very helpful.
Visited March 2025
Review titled Colne Road Surgery
Replied on 21 March 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Mohammad Hafeez - Posted on 19 March 2025
I appreciate 😊 Clone road surgery is the one of the best.I called this morning regarding my health and doctor called me back at the same day.I am witness for some friends who take care in this practice, they are also happy.I always find best receptionist.there are very helpful persons.Doctors are quite well. Thanks anyway.
Visited March 2025
Review titled Colne Road Surgery
Replied on 19 March 2025
Hi Mohammad, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager