Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incorrect Information
Rated 3 stars out of 5
by Andrea - Posted on 22 May 2025
I received a text regarding a Health Check Apt in February upon trying to get an appointment I had to wait until May to receive one. I attended my appointment to be told I wasn’t booked in for that and the blood doctor had left for the day! Instead the system had me down for an asthma review which I had had the month previous. The lady I spoke to said you only had a health check in Nov 24 and then said well you only have these every 5 years! I am not aware how often you have these as it was my first one last year therefore I would be grateful for any correct advice here as I have been informed they are every year ? I was really annoyed at my waste of journey and luckily had made my appointment out of work hours. I work full time and where ever possible I try to do this , if I had taken time off work for this I would have been furious as this unorganized service just isn’t good enough. I really don’t like to leave such a negative review but the whole experience was a shambles . 😟
Visited May 2025
Review titled Colne Road Surgery
Replied on 27 May 2025
Dear Andrea, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. Thank you so much for taking the time to speak to me today I hope that this has resolved some of the misunderstanding. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Receptionist is great
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2025
I’ve never ever seen a receptionist like Mrs sana she went above and beyond to help me and my mother on reception the other day. She is an asset to the surgery. We need more people like her honestly first time I went out happy from the surgery. She is so polite and always smiling when I go in. She is amazing and deserves to get this review from me!! 😊
Visited May 2025
Review titled Colne Road Surgery
Replied on 27 May 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Good customer service today
Rated 5 stars out of 5
by Shibli Begum - Posted on 10 April 2025
Normally my experience is very negative however, today tje young man that answered the phone was very helpful and didn't rush or express frustration. He went out of his way to check for a form. Was unable to locate but he did try and that is sometimes enough. He was also very patient as I had three queries. Well done. I myself work for NHS so I know what i am talking about.
Visited April 2025
Review titled Colne Road Surgery
Replied on 16 April 2025
Hi Emma Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards Helen Slater Practice Manager
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Review titled It’s Ok
Rated 3 stars out of 5
by Andrea Lord - Posted on 10 April 2025
The practice can be inconsistent- some staff are more efficient and very helpful than others. My experience today was great and very helpful on some other occasions it hasn’t been the case . From struggling to get an appointment due to being in full time employment to not booking my appointment on the system. Overall - satisfactory.
Visited April 2025
Review titled Colne Road Surgery
Replied on 16 April 2025
Dear Ms Lord We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss this further please telephone the surgery to speak to Amanda Waterworth who will be happy to assist you. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards Helen Slater Practice Manager
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Review titled Poor practice
Rated 3 stars out of 5
by Lamyae - Posted on 16 April 2025
First time i spoke with a really understanding person was very helpful and tried his best to found me an appointment really great service from him. He been really helpful, this really my honest opinion, however the GP practice need lots of work, because they always struggle for appt and this is not good for patients, hopefully they will improve their services in the future. Just want to say a big thank you to the gentleman who spoke with me this morning been great customer service, keep it up 👍
Visited April 2025
Review titled Colne Road Surgery
Replied on 16 April 2025
Dear Lamyae We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss this further please telephone the surgery to speak to Amanda Waterworth who will be happy to assist you. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards Helen Slater Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
I found the people handling the calls on a number of recent occasions to be warm, helpful and polite. I waited for a call back from a GP which was an hour late, however I accept the fact that GP surgeries are exceptionally busy, and that the delay is acceptable. The conversation with the GP was everything I expected. I was listened to and I was treated well.
Visited April 2025
Review titled Colne Road Surgery
Replied on 09 April 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mohammed - Posted on 09 April 2025
I spoke to the receptionist in order to book an appt. The receptionist was kind, helpful and professional during the conversation. They managed to book me an appointment within 2 weeks.
Visited April 2025
Review titled Colne Road Surgery
Replied on 09 April 2025
Hi Mohammed, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Amazing Service
Rated 5 stars out of 5
by zahra mahmood - Posted on 25 March 2025
The gentleman who serves me was absolutely amazing! He was so nice, professional, and genuinely concerned about my health. He took the time to ensure everything was handled smoothly and made me feel comfortable throughout the process. I truly appreciate his kindness and attention to detail. He is a great asset to the Colne Road Surgery Team!!
Visited March 2025
Review titled Colne Road Surgery
Replied on 25 March 2025
Hi Zahra, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Friendly practice
Rated 5 stars out of 5
by Miss Humaira Khan - Posted on 20 March 2025
Reception staff are always helpful - in particular a lovely young asian lady. She always has a smile on her face and greets me warmly and tries her best to resolve my query to the best of her ability. She was working alone today but still dealt with me professionally. She is a good asset to the surgery and deserves recognition.
Visited March 2025
Review titled Colne Road Surgery
Replied on 21 March 2025
Hi Humaira, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2025
After a very long time, a helpful receptionist has made effort to be kind, caring and very helpful.
Visited March 2025
Review titled Colne Road Surgery
Replied on 21 March 2025
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager