City Way Surgery - Ratings and reviews
Reviews
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Review titled Quick service
Rated 5 stars out of 5
by Lisa - Posted on 04 April 2024
I have requested a few e consultant this week requesting a few blood test and each time they have done as asked also with in the Same day, just wanted to say well done and doing a great job
Visited April 2024
Review titled City Way Surgery
Replied on 08 April 2024
Dear Lisa Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found the econsult system to be helpful and that you received a quick service from the Practice. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your reviews are appreciated by the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Very good service
Rated 4 stars out of 5
by Rosemary - Posted on 22 March 2024
I contacted econsult and got a very quick reply offering me an appointment the same morning The doctor I saw was kind caring and thorough and immediately made a referral for me I could not have asked for more
Visited March 2024
Review titled City Way Surgery
Replied on 22 March 2024
Dear Rosemary Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you received a quick service from the Practice and that the doctor that you saw was kind, caring and thorough. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much these reviews are appreciated by us. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Helpful information
Rated 5 stars out of 5
by Michael Campbell - Posted on 08 March 2024
Saw Dr today very helpful very clear as to why meds were changing. Showed great concern for what is a long standing problem for me
Visited March 2024
Review titled City Way Surgery
Replied on 08 March 2024
Dear Mr Campbell Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our service to be helpful. We are constantly striving to ensure that the service our patients receive is efficient and accessible; and are keen to use patient feedback to make any necessary improvements as appropriate. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much these reviews are appreciated by us. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 08 April 2024
I had a follow up telephone consult with GP. They listened to my queries, noted the problems and then referred to specialist for further investigation. I was happy with the way I was treated and how the doctor conducted themselves.
Visited March 2024
Review titled City Way Surgery
Replied on 08 April 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you were happy with the consultation that you received from our clinician. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your reviews are appreciated by the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by José Smallcombe - Posted on 12 March 2024
Most informative and reassuring appointment.All clearly explained with questions and queries answered.I felt confident that my problems were being attended to.Follow up appointments given to assist my treatment.
Visited March 2024
Review titled City Way Surgery
Replied on 12 March 2024
Dear Mr Smallcombe Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our service to be informative and reassuring. We are constantly striving to ensure that the service our patients receive is efficient and accessible; and are keen to use patient feedback to make any necessary improvements as appropriate. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by us. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great GP
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2024
The doctor was attentive and gave me the best treatment . Doctor with good experience and knowledge .
Visited February 2024
Review titled City Way Surgery
Replied on 27 February 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our doctor to be attentive with good experience and knowledge. We are constantly striving to ensure that the service our patients receive is efficient and accessible; and are keen to use patient feedback to make any necessary improvements as appropriate. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by us. Kind regards, Kerry Operations Manager City Way Medical Practice
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Review titled Brilliant with my son and daughter
Rated 4 stars out of 5
by Brody - Posted on 29 February 2024
I’ve had brilliant experiences recently with my son and daughter. We have had bad experiences in the past where my daughter ended up in intensive care unit because of failings from her gp but the 2 doctors we have seen recently were brilliant. They were patient (my children are sen), spoke to me and the children with respect
Visited February 2024
Review titled City Way Surgery
Replied on 07 May 2024
Dear Brody Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. I am sorry to hear that you have received a bad experience at the Practice previously. We are really pleased that you have had a brilliant experience more recently for your son and daughter and that the clinicians treated you and your children with respect. We are constantly striving to ensure that the service our patients receive is efficient and accessible; and are keen to use patient feedback to make any necessary improvements as appropriate. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Cancelled phone appointment to discuss blood tests
Rated 2 stars out of 5
by Mr Adrian Dixon - Posted on 27 December 2023
My partner has been diagnosed with many ailments,the latest being pulmonary fibrosis and an enlarged heart,she has been seeing a cardiologist whom is trying to manage her conditions with certain meds.These need to be followed up with regular blood tests to ensure dosages are correct. After having her blood taken in November she has waited weeks to get the results due to her phone appointments being cancelled and rearranged at least 7 times ,her latest appointment due tomorrow 28 th dec has now been cancelled again and rebooked for 2nd Jan .very,very Poor service .
Visited December 2023
City Way Surgery has not yet replied.
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Review titled Used to be a great practice
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Iv been trying for two days to get an appointment for my son I spent 2 and half hours after filling out an e consult for my son being told I need to speak to someone for his problem to be hung up on got asked to contact back 2 first in line again to be put over to recorded message about econsult which I can't as iv been sdvised to speak to doctors back in phone line waiting at number 10 this new e consult is clearly not working the cut backs to our NHS is joke were dose our national insurance go privatisation of NHS but we're still paying for a service no one can access that is working class back to hight mortality poor health care no contact with real people just computers who make decisions based on algorithm this surgery was so much better the way it was before such a let down
Visited November 2023
Review titled City Way Surgery
Replied on 20 November 2023
Dear Patient, Thank you for taking the time to post a review about your recent experience at our surgery. I am really sorry that your experience with the practice has been a difficult one. We are continually keen to be aware of the problems our patients may come across, in order that we may improve the services we provide to ensure high quality and standards at all times. I would like to sincerely apologise for the inconvenience and upset this incident may have caused. Please contact the practice via one of the following options and we will be more than happy to discuss the concerns you have raised so that we can work together in resolving them: • Email: citywaymedicalpractice@nhs.net • Write: City Way Medical Practice, 65-67 City Way, Rochester, Kent, ME1 2AY • Request a telephone call from a member of the Management Team – please speak to one of our receptionists • Request to see a member of the Management Team – please speak to one of our receptionists Kindest Regards. Kerry Operations Manager City Way Medical Practice
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Review titled Good people, terrible practice
Rated 1 star out of 5
by James - Posted on 28 November 2023
I've used this surgery regularly for years, they've recently pushed to an online-only service that's grossly invasive and rules out anyone from treatment with illiteracy/poor digital skills. They'll tell you you can still speak to them on the phone, but it's almost impossible to get through this way - after minutes of menus if you're lucky enough to be able to ring without it saying call back later, you might get to use queuebuster. This often drop calls you after hours and you have to call again. They rarely answer the phones at all in the afternoon, I've waited in position 17 for hours multiple times now and have confirmed this when I decided to go to reception in person, beating my position on the phone and listening to it ring endlessly unanswered. I am mostly calling to chase up for things they said they'd do but haven't e.g. no letters, wrong letters, wrong tests, lost results, forgotten followups etc. There are some good doctors here let down by a pyramid of incompetence and a total disregard for patient experience. I would avoid if I could but frighteningly, my long term care is in their hands. I'd hate to be an older person trying to use this surgery - I've watched older relatives go without treatment because it is too stressful and difficult to actually get through to a human, and they feel utterly isolated by trying to get through at the very point they most need support.
Visited November 2023
City Way Surgery has not yet replied.