City Square Medical Group - Ratings and reviews
Reviews
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Review titled Brilliant service
Rated 5 stars out of 5
by Michael Hellens - Posted on 22 March 2024
In the last couple of years the service from this practice has been outstanding. The e-consult system works perfectly, everybody is polite and supportive and I would recommend to everyone. I recently submitted an e-consult form and the representative who contacted me today to make an appointment was kind, empathetic, prompt and efficient. Thank you
Visited March 2024
City Square Medical Group has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Salina Khan - Posted on 26 September 2023
Doctors are very helpful ,friendly and supportive .Great service and quick response. Very understandable and knowledgeable doctors. I very happy.
Visited September 2023
City Square Medical Group has not yet replied.
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Review titled Not a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2023
Level of service has gone down significantly since merging with City Square Medical practice. Can't get a simple reply even though they state they will get back to you within 48hrs. Receptionists bar one could direct me to my issue. Really disappointing service.
Visited July 2023
City Square Medical Group has not yet replied.
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Review titled Professional, thorough and friendly
Rated 5 stars out of 5
by Eleni - Posted on 12 July 2023
I made an e-consultation where I spoke to my GP, who then made me an appointment in person at the practice. The staff were helpful, knowledgeable, and informative, giving a range of advice and referrals where appropriate. They listened to my concerns, asked relevant questions to further understand my condition, and gave experienced responses. I didn't feel rushed in my appointment. Overall a great visit.
Visited July 2023
City Square Medical Group has not yet replied.
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Review titled Not Good
Rated 2 stars out of 5
by Anonymous - Posted on 24 August 2023
I am 61 year old woman just been diagnosed with genetic blood disorder , sent in my results via email as requested by my Doctor, have also sent follow up emails with regards to Update on situation , received reply back To last email I sent on Tuesday 22nd August stating Doctor will call me back within 48 hours ( still waiting ) this is not a virus I have been diagnosed with but a life changing condition, absolutely shocking I’ve not been contacted with update, never ever experienced problems like this until Brayford Square merged , someone somewhere is not doing there job properly, shame for all the lovely staff , nurses and Doctors that are doing a great job , just takes one not too and the whole chain is broken , come on I need to speak to my Doctor urgently .
Visited July 2023
City Square Medical Group has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Chrissie - Posted on 14 November 2023
I would to commend the Doctor for his professionalism, duty of care, kindness and compassion towards my mother. I really cannot thank him enough for the help he has given us, as my mother has many medical issues. The doctor always goes above and beyond to help us. We consider ourselves very lucky to be a patient at the practice. Thank you to all the reception and nursing staff, who always help us when we are in need of help. This is truly a Wonderful Practice.
Visited June 2023
City Square Medical Group has not yet replied.
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Review titled GP ask to buy medication instead of prescribing
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
I am seek from last 4/6 weeks and disparately need medication and i did buy some of the medication over the counter from pharmacy (paracetamol xtra and Allergy relief medication but non of them is working! I am having hy fever that makes my life miserable as i cannot breath properly , sleep, study, work and all the he social activities! Now it’s trigger my migraine pain and i do not have any medication. After several e-consultations I received a phone call and asking me to buy a medication over the counter but when i go to buy without prescription the pharmacy says £14 or more! That’s really expensive for me as a low income, I cannot afford this price! Then i went back to my GP surgery and request for to write a prescription for me! But the receptionist refused to request and saying try some other alternative cheaper medication! I was said I have been tried all but did not work! Then again said you have to look appointment for that reason! But no appointment available! Then Again i did e-consultations and leave a message on the form why i need appointments! But this gp surgery again refund to write prescription! Even if i pay the prescription charge it won’t go up to £10 but without prescription it’s price £14 seems like they don’t care about you whether you critically ill or not! They don’t care about cost of living crisis instead of helping patients by prescribing medication they ask patients to buy! I don’t know what to do as i sm out of work from last 3/4 weeks because of my illness!
Visited June 2023
City Square Medical Group has not yet replied.
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Review titled Friendly staff good service
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
The reception team at the surgery are very friendly and helpful. The GP was also very professional and provided a good service thank you team
Visited April 2023
City Square Medical Group has not yet replied.
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Review titled Practice pharmacist and phlebotomist
Rated 4 stars out of 5
by Robert Beard - Posted on 28 March 2023
I recently Had occasion to have blood taken. The phlebotomist was very gently and I hardly felt the needle. I also had a follow up call with the practice pharmacist today and as always she was clear, precise, and with a caring tone and attitude. I also had a very pleasant chat with the community liaison staffer at cable Street whom I've known over the years. Conveying professionalism, she has the most naturally affirming and positive demeanor. My thanks to the reception teams and not least the Doctors.
Visited March 2023
City Square Medical Group has not yet replied.
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Review titled General GP surgery services
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
It has been under a year since I registered with the surgery and I have found that the surgery has always disappointed me. Telephone appointments booked by professionals from external services are not always made by professionals and after waiting when I have called to check on the missed appointments, the reception staff have no idea what to do or who to contact and keep saying “your on the call list and someone will call you back”, this does not happen and enquiries about these appointments get ignored or your made to believe that the appointment was not booked for that day even after being confirmed the day before as being booked. Very confusing reception staff and external service providers/professionals. This has happened to me several times by the same person in this surgery. I then up rebooking the appointment and when asked about the missed appointment I am told that the professional called and I did not answer the call. Reception staff can be very confusing when I have called them and cannot give a straight answer to any query and I end up giving up trying to get help. Crisis situation is seen as not an emergency and appointment is booked and scheduled for 2 weeks time. I will leave my experience for the reader to decide whether they want to register with this surgery or not
Visited March 2023
City Square Medical Group has not yet replied.