Chatfield Health Care - Ratings and reviews
Reviews
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Review titled Prompt and sympathetic
Rated 5 stars out of 5
by Liz - Posted on 10 May 2024
Had a blood pressure check, then requested a blood test due to my symptoms and concerns. Practice nurse then booked me a telephone consultation with a doctor for that afternoon where I had a prompt referral for further investigation.
Visited May 2024
Review titled Chatfield Health Care
Replied on 14 May 2024
Dear Liz thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patients care is very important to all of us who work at the practice. I will share your comments with the clinical team. Renata Johnstone Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Katie - Posted on 10 May 2024
I recently moved to the area and registered with Chatfield as my new GP. The switch process was super quick, I was registered within 2 days. Had my first appointment and the doctor was fantastic. Really put me at ease and was super thorough. Didn’t feel as if I was being rushed out as I have felt in other practices. The wait time was very short, feel like it’s well managed in there. Great experience overall and feel like I’m in good hands
Visited May 2024
Review titled Chatfield Health Care
Replied on 14 May 2024
Dear Katie thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patients care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled There are no words
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
I have had to wait over 5 weeks for an appointment. Need bloods let me know in advance despite letter confirming this. Cannot move forward till bloods done tried to sr d be to walk-in clinic despite the fact I am on crutches. Didn’t listen to me.. didn’t appear to care. General poor service.
Visited May 2024
Review titled Chatfield Health Care
Replied on 08 May 2024
Dear Patient Thank you for your comments. We value feedback from patients as this helps us improve patient care and services. In order for me to investigate the issues you have raised I would be grateful if you could email with details and who you spoke to. Renata Johnstone Practice Manager Renata.Johnstone@nhs.net
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Review titled Good practice
Rated 5 stars out of 5
by Loredana - Posted on 25 April 2024
I was pleased that I was listened to and understood.Also the attitude of the GP was professional and welcoming.
Visited April 2024
Review titled Chatfield Health Care
Replied on 26 April 2024
Dear Loredana thank you for your comments. We value feedback from our patients as we use them to help improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled My local practice
Rated 5 stars out of 5
by Martin Lee - Posted on 09 April 2024
Been today for my Diabetes Blood Test which was on time and at a time convenient for my day. Went well and painless, should be a fairly quick result and I don’t have any fears. Service was friendly and very professional and I was very happy.
Visited April 2024
Review titled Chatfield Health Care
Replied on 11 April 2024
Dear Martin thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
Prompt attendance as per appointment time. The clinician was patient and friendly and showed keen interest in dealing with my needs.
Visited April 2024
Review titled Chatfield Health Care
Replied on 11 April 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Efficient, rapid care
Rated 5 stars out of 5
by Jonathan Potter - Posted on 18 April 2024
Previous checks indicated raised blood pressure - 24 hour machine organised confirmed this & appointment made within 2 hours for face to face appointment with a practice doctor who prescribed preventative medication & explained lifestyle changes alongside medication. Nursing staff advised I see a doctor as soon as possible & reception staff very kindly & efficiently expedited this.
Visited April 2024
Review titled Chatfield Health Care
Replied on 18 April 2024
Dear Jonathan Thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Great Doctors
Rated 5 stars out of 5
by Karen - Posted on 02 May 2024
The Doctor made me feel at ease , was very though., asked me questions about my complaint and explained the answers clearly .
Visited April 2024
Review titled Chatfield Health Care
Replied on 08 May 2024
Dear Karen Thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Excellent
Rated 5 stars out of 5
by Stuart Walker - Posted on 26 April 2024
Only blood test at this visit. On time appointment; very pleasant nurse took my blood and I didn’t feel rushed. Efficient, effective and pleasant experiance.
Visited April 2024
Review titled Chatfield Health Care
Replied on 26 April 2024
Dear Stuart thank you for your comments. We value feedback from our patients as this helps us with improving patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the nursing team. Renata Johnstone Practice Manager.
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Review titled Consultation
Rated 5 stars out of 5
by Natalia - Posted on 04 April 2024
I was able to get an urgent consultation and the doctor was completely responsive to my problem. I am very pleased with the outcome.
Visited April 2024
Review titled Chatfield Health Care
Replied on 04 April 2024
Dear Natalia thank you for your comments. We valued feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.