Chatfield Health Care - Ratings and reviews
Reviews
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Review titled Nice practice
Rated 5 stars out of 5
by Martin Lee - Posted on 14 May 2024
I was on time for my appointment and only had 2 minutes to wait. My review was positive and so have a new medication to take and will have a blood test to check in 2 months time.
Visited May 2024
Review titled Chatfield Health Care
Replied on 15 May 2024
Dear Martin thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. The clinician always try not to keep patients waiting however as you can imagine it is not always easy with health care. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Lorraine B - Posted on 14 May 2024
I was really pleased with the service I received. I found the GP very knowledgeable. I felt listened to and reassured
Visited May 2024
Review titled Chatfield Health Care
Replied on 15 May 2024
Dear Lorraine thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Great service and kind staff
Rated 4 stars out of 5
by Vanesa - Posted on 09 May 2024
The receptionist and doctor were super kind and gentle. Is the first time I have used the NHS service since I moved to the UK( 4 years ago) and I heard horror stories from friends about the services in general and appointments, but that couldn't be so wrong in this clinic. They were fast and helpful when needed the appointment that day. Top people and service, the pharmacy also is good! Glad to be registered in this place!
Visited May 2024
Review titled Chatfield Health Care
Replied on 14 May 2024
Dear Vanessa thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Consistently a great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2024
As always, very helpful and caring help and advice during my consultation. Although I required advice on more than one issue, the clinician listened attentively to my concerns.
Visited May 2024
Review titled Chatfield Health Care
Replied on 14 May 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patients care is very important to all of us who work at the practice. Renata Johnstone Practice Manager
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Review titled Good experience
Rated 5 stars out of 5
by Marco - Posted on 02 May 2024
I have been treated very well by the GP staff and process has been very smooth! Went to check my wounds after a surgery + I have seen a dermatologist. Thanks!
Visited May 2024
Review titled Chatfield Health Care
Replied on 02 May 2024
Dear Marco thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Very efficient
Rated 5 stars out of 5
by Frej Rahmani - Posted on 06 May 2024
Very professional reception staff. Very good at time keeping. Informative doctors, quick response. Easy access and short waiting time
Visited May 2024
Review titled Chatfield Health Care
Replied on 08 May 2024
Dear Frej thank you for your comments. We value feedback from patients as this helps us improve patient care and services. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Great Staff and friendly atmosphere
Rated 5 stars out of 5
by MS C BURTON - Posted on 09 May 2024
Clean waiting area, easy login point without going to the front desk, ample seating available at 10am. Friendly service
Visited May 2024
Review titled Chatfield Health Care
Replied on 14 May 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. Renata Johnstone Practice Manager
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Review titled Prompt and sympathetic
Rated 5 stars out of 5
by Liz - Posted on 10 May 2024
Had a blood pressure check, then requested a blood test due to my symptoms and concerns. Practice nurse then booked me a telephone consultation with a doctor for that afternoon where I had a prompt referral for further investigation.
Visited May 2024
Review titled Chatfield Health Care
Replied on 14 May 2024
Dear Liz thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patients care is very important to all of us who work at the practice. I will share your comments with the clinical team. Renata Johnstone Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Katie - Posted on 10 May 2024
I recently moved to the area and registered with Chatfield as my new GP. The switch process was super quick, I was registered within 2 days. Had my first appointment and the doctor was fantastic. Really put me at ease and was super thorough. Didn’t feel as if I was being rushed out as I have felt in other practices. The wait time was very short, feel like it’s well managed in there. Great experience overall and feel like I’m in good hands
Visited May 2024
Review titled Chatfield Health Care
Replied on 14 May 2024
Dear Katie thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patients care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled There are no words
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
I have had to wait over 5 weeks for an appointment. Need bloods let me know in advance despite letter confirming this. Cannot move forward till bloods done tried to sr d be to walk-in clinic despite the fact I am on crutches. Didn’t listen to me.. didn’t appear to care. General poor service.
Visited May 2024
Review titled Chatfield Health Care
Replied on 08 May 2024
Dear Patient Thank you for your comments. We value feedback from patients as this helps us improve patient care and services. In order for me to investigate the issues you have raised I would be grateful if you could email with details and who you spoke to. Renata Johnstone Practice Manager Renata.Johnstone@nhs.net