Charnwood Medical Group
Rosebery Health Centre, Rosebery Street, Loughborough, Leicestershire, LE11 5DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 4 stars out of 5
by James - Posted on 04 September 2024
I had a knee operation and had to come to the surgery for after care,I'm unsure who the doctor wss at the time dealing with me. They were do helpful,and helped me with my aftercare.
Visited February 2024
Review titled Charnwood Medical Group
Replied on 05 September 2024
Dear James, Thank you for taking the time to leave some feedback on our NHS page. We are pleased to hear of your positive experience with your aftercare. I will make sure that your comments are passed back to the team and I know they will be much appreciated. Yours Sincerely, Paul Hanlon (Business Manager)
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Review titled Shocking!
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
I had been trying for months prior to this to get a GP appointment to discuss my need for a referral without any luck or when I do get through told they are only taking emergency appointments. After a trip to urgent care and then A&E earlier this week I was told to contact my GP to further discuss a referral and to book an appointment if the issues I went to A&E with persisted. Got through this morning after a long wait and was booked in for a telephone appointment for the morning which I have yet to receive into Friday afternoon. And not able to get through to reception to find out a time range for this appointment before I have to leave for work this evening. I am very frustrated with this GP practice. I can never get an appointment and the one time I do manage, only after having had to go to A&E beforehand, I am still left for a lone period of time waiting and possibly having to cancel sessions at work (I work as a counsellor so cannot use my phone during sessions) to try and accommodate for my morning phone call having not taken place in the morning
Visited September 2023
Review titled Charnwood Medical Group
Replied on 04 September 2023
Dear NHS Site User, Thank you for taking the time to contact us via our NHS Page. We are very sorry to hear about your recent experience and that you have been finding it difficult to make an appointment at the practice. Four weeks ago we introduced a new system that allows patients to contact us online for non-emergency problems to try and make it easier for our patients to contact us and this seems to have been working well with some positive patient feedback. I would be very happy to explain the new system and also look at your individual appointment on Friday and can be contacted on 01509 615271 should that be helpful. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Worst practice in the u.k ?
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
Submitted online doctor call back request Monday a.m By 6.15 p.m on Tuesday heard nothing. Rang a number of times and receptionist said doctor had my request. Even asked for a photograph of infected lump. I am 77 and do not have a smart phone. When down this route as ringing at 8.00am will get you nowhere. This practice is a disgrace.
Visited September 2023
Review titled Charnwood Medical Group
Replied on 27 September 2023
Dear NHS Site User, Thank you for taking the time to feedback to us via the NHS Site. I am very sorry to hear of your recent experience accessing the practice. It sounds like you have used our new system to send a message which we aim to reply to in two working days advising of the next steps. We introduced this system as a result of patient feedback about the difficulties of having to phone at 8am. It is hard for me to investigate what has happened in this instance as I don’t have any information about you but I would be very happy to talk through the new system and look at anything that has gone wrong and can be contacted on 01509 615271 if you are able to help me do this. We do ask patients to send us images sometimes, if they can, as we can often avoid an unnecessary visit for patients by doing this but we have different options for patients who do not have a smart phone, again this is something I would be very happy to look in to if you can provide us with some more details. Yours Sincerely, Paul Hanlon (Business Manager)
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
I was told to make a GP appointment if my symptoms worsened. My symptoms got worse and I rang for an appointment. Instead of booking an appointment the receptionist instructed me to use the online system and a GP would contact me the same day, they didn't. I'm now in considerable pain, and still no contact from the GP. The system is broken.
Visited August 2023
Review titled Charnwood Medical Group
Replied on 04 September 2023
Dear NHS Site User, Thank you for taking the time to contact us via our NHS Page. I am sorry to hear of your recent experience accessing the surgery. We aim to respond to all online enquiries within two working days as stated on the form but have a different system for emergency medical problems. I would be very grateful if you could spare the time to contact me on 01509 615271 so that I can investigate what has happened in this instance further and listen to your call with our reception team. I can be contacted on 01509 615271 if you are able to help with this. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
I have a child that has complex medical needs and cannot get an appointment at this surgery. A senior partner has admitted that they have too many patients for the number of doctors they have. We end having to go to the local urgent care centre or A&E departments in Leicester or Nottingham because we cannot get an appointment at Rosebery.
Visited May 2023
Review titled Charnwood Medical Group
Replied on 15 May 2023
Dear NHS Site User, Thank you for taking the time to feedback to us via our NHS page. We are very sorry to hear about the difficulty that you have had trying to get an appointment at the surgery. It is certainly the case that demand for GP appointments is higher than it ever has been and a decreasing workforce means that across the country there are not enough doctors for the number of patients who need help. Our practice is currently in the process of recruiting additional GPs and we hope that process will be successful to help improve access to appointments. I would be very happy to discuss any of the above information with you and help get your child booked in for an appointment and can be contacted on 01509 615271 to arrange this. Yours sincerely, Paul Hanlon (Business Manager)