Charnwood Medical Group
Rosebery Health Centre, Rosebery Street, Loughborough, Leicestershire, LE11 5DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can't get an appointment anymore
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2025
I used to rate this GP surgery very highly however since the new system getting an appointment is impossible. I had to wait 6 weeks just to get an appointment which will make it 8 weeks but the time I see a GP and it's only because I resubmitted my original message saying things were worse otherwise I would still be waiting. My husband has been waiting 7 weeks due to hearing loss and pain in his ear which has worsened and he said its got worse but just had a message back saying, "You are currently on our appointment waiting list. We will be in touch to arrange your appointment within the timeframes that have been provided by the GP." 7 weeks is an unreasonable amount of time to just be told you are still on the list. Especially as he has previously had a cholesteotoma. We always used to be able to get an appointment no problem. It's very frustrating and worrying. What is going on here?! The GP's are lovely when you do get to see them, but the wait times are really not acceptable. Something needs to be done.
Visited May 2025
Review titled Charnwood Medical Group
Replied on 28 May 2025
Dear NHS Site User, Thank you for taking the time to feedback to us on our NHS page. We are sorry to hear about your wait for an appointment. We introduced our new appointments system to try and combat the difficulty that patients were having contacting us at 8am on the phone, using a triage system to put patients in order of clinical need. If you can spare the time I would very much like to meet with you so that we can review the clinical notes for you and your husband and investigate further. I would also welcome the opportunity to explain our system and explore your feedback further. I can be contacted on 01509 615271 should you be able to spare the time to do this. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Diabetic Nurse
Rated 4 stars out of 5
by John - Posted on 27 March 2025
What a lovely lady the Diabetic nurse is she made everything so clear and always makes me feel at ease she explains everything in a way that is understood top marks
Visited March 2025
Review titled Charnwood Medical Group
Replied on 28 March 2025
Dear John, Thank you for taking the time to feedback to us on our NHS page and for your kind comments. We will ensure that these are passed back to our nurse. Best Wishes, Paul Hanlon (Business Manager)
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Review titled Very Friendly Staff
Rated 5 stars out of 5
by Claire - Posted on 15 August 2024
On my visit today and whenever I visit this surgery the staff are always really friendly and put you at ease. The nurse I saw today was very welcoming and had a smile on her face.
Visited August 2024
Review titled Charnwood Medical Group
Replied on 19 August 2024
Dear Claire, Thank you for taking the time to feedback to us on our NHS page and for your positive comments about the team. I will make sure that these are passed back to them. Best Wishes, Paul Hanlon (Business Manager)
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Review titled Amazing service
Rated 5 stars out of 5
by Emily - Posted on 14 August 2024
Receptionist was so helpful and was able to sort out my prescription with the medication team, GP and pharmacy within 10 minutes so I was able to get to my appointment. Nurse amazing as always!
Visited August 2024
Review titled Charnwood Medical Group
Replied on 19 August 2024
Dear Emily, Thank you for taking the time to feedback to us on our NHS page and for your positive comments about your medication ordering. I will make sure that these are passed back to everyone involved. Best Wishes, Paul Hanlon (Business Manager)
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Review titled Nice Nurse
Rated 4 stars out of 5
by Ian - Posted on 04 June 2024
Visited the nurse for an annual review. Checked all the necessary things and took a blood sample. Never even felt the needle going in. Very good.
Visited June 2024
Review titled Charnwood Medical Group
Replied on 07 June 2024
Dear Ian, Thank you for taking the time to feedback to us on our NHS Page and for the positive feedback. We are very pleased to hear that your recent appointment went well and we will pass your feedback back to the team. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Very good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
My blood test was completely painless, thank you. Feel confident about the treatment and support I get from the GPs and staff at this practice.
Visited June 2024
Review titled Charnwood Medical Group
Replied on 20 June 2024
Dear NHS Site User, Thank you for your positive comments which I will ensure are shared with the whole practice team. Yours Sincerely, Paul Hanlon (Business Manager)
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Review titled Non-urgent appointments
Rated 3 stars out of 5
by Cheryl - Posted on 05 June 2024
Would be helpful if when asking in person to book a Non-urgent appointment if staff provided details of exactly how to do this rather than give a card that leads to a site with no immediately visible instructions on how to do this. I have a macular pucker causing visual difficulties and can't find how to book or seek advice. Very frustrating to be totally honest and very disheartening
Visited June 2024
Review titled Charnwood Medical Group
Replied on 07 June 2024
Dear Cheryl, Thank you for taking the time to feedback to us on our NHS page. I am very sorry that the instructions that we provided for you weren't clear and we will pick this up with our team at their next meeting so that we can improve this. I have included a link to website page with the form on below which I hope will help: https://www.charnwoodcommunitymedicalgroup.co.uk/online-enquiries-landing-page Patients are also able to telephone us after 9am for us to complete the form for them as well should you have any difficulties. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled It seems you only react positive feedback
Rated 1 star out of 5
by Joanna Dunn - Posted on 09 July 2024
Waiting and waiting and waiting … no message no phone call no nothing?! How many times do I have to do this to get a response?
Visited June 2024
Review titled Charnwood Medical Group
Replied on 10 July 2024
Dear Ms Dunn, Thank you for taking the time to feedback to us on our NHS site. I am glad that we have now been able to speak and come up with a plan to take things forwards. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Lack of communication re blood tests
Rated 3 stars out of 5
by Joanna Dunn - Posted on 07 July 2024
I had many blood tests done recently by a very efficient and confident nurse. I had to wait 3 weeks to have a lengthy appointment with a doctor who didn’t make much sense - until she said ‘you might have blood cancer’. And she would refer me. Obviously I told my family who were hugely worried. I waited and waited for a referral letter, fretting hugely. I rang the surgery about something different - back and hip pain. While I was on the phone I said I haven’t heard about a referral regarding blood cancer?! The very helpful patient service team assistant said there was no need for referral as all seems fine. I am exceedingly confused, relieved but this has caused us so much worry. If I hadn’t asked, would anyone have got in touch with me?! Been told I have to wait up to 6 weeks to see a doctor about my back and hip pain. I would appreciate some feedback and clarification, especially about the blood cancer issue.
Visited June 2024
Review titled Charnwood Medical Group
Replied on 08 July 2024
Dear Ms Dunn, Thank you for taking the time to contact us through our NHS page and for your positive feedback about our nursing team. I am sorry to hear that our communication about your blood tests has not been good and that we have left you confused. I will arrange for a member of our team to contact you as soon as possible so that we can help. Yours Sincerely, Paul Hanlon (Business Manager)
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Review titled Lack of contact
Rated 2 stars out of 5
by Joanna Dunn - Posted on 09 July 2024
Do I have blood cancer that is all I want to know. And when will I get an appointment regarding my back pain!!
Visited June 2024
Review titled Charnwood Medical Group
Replied on 10 July 2024
Dear Ms Dunn, Thank you for taking the time to feedback to us on our NHS site. I am glad that we have now been able to speak and come up with a plan to take things forwards. Yours sincerely, Paul Hanlon (Business Manager)