Chapelthorpe
Standbridge Lane, Wakefield, West Yorkshire, WF2 7GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
My husband tried to book a medicine review via telephone as he is unable to order anything online, firstly it took 10+ hours to get back to him, second it was a text reply by someone! Who had decided to give him one medication from his list without a review leaving him still unable to order anything else online. This place is being run by incompetent people that have no clue what they are doing anymore
Visited September 2023
Review titled Chapelthorpe
Replied on 03 October 2023
I would very much like to resolve your issues however you have made an anoymous review. Could you please contact me via asmyGP or telephone and I will ensure your complaint is resolved. Cheryl Wilden Business Manager
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Review titled Superb service
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
I contacted AskmyGp at 7.15am, was called at 910am offering a face to face appointment at 1040am later that morning. I was seen by an excellent GP who gave me a thorough examination and diagnosis. She prescribed medication electronically to my chosen Pharmacy. Her advice was spot on. This excellent service is typical of my interaction with the Practice. The whole team is caring and professional. Superb service.
Visited August 2023
Review titled Chapelthorpe
Replied on 29 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
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Review titled Poor telephone service
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
My husband rang today and he had to wait over 20 minutes for someone to answer the phone - so much for their new telephone system. The receptionist was very polite though which is the 1 star
Visited August 2023
Review titled Chapelthorpe
Replied on 03 October 2023
I am sorry to hear that you have experienced long wait times on the telephone. We have had a number of teething problems with our new telephone system, these have now been resolved. If you are able to contact us via askmyGP this will eliminate any need to wait in the queue and your query will be dealt with the same day. Regards Cheryl Wilden Business Manager
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Review titled Outstanding Service
Rated 5 stars out of 5
by Stuart Cousins - Posted on 24 August 2023
The team at Chapelthorpe are first class. If you require their services you are dealt with promptly, courteously and in a thoroughly professional manner. Ask My GP is a brilliant service followed up through email, phone call or personal consultation. Tests are executed efficiently and the results available online in a few days. They are then followed up by one of the team and appropriate action taken. Chapelthorpe demonstrate what GP service is all about and should be highly commended for providing an outstanding GP service. Thank you.
Visited August 2023
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
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Review titled You matter to them
Rated 5 stars out of 5
by Jan Sargeant - Posted on 09 August 2023
I have a number of complex medical issues. I am never made to feel a nuisance. The receptionists are wonderful and always try to be helpful. They go the extra mile. The doctors I’ve seen there listen and are genuinely interested in you as a patient. There are limitations to what can be achieved in the NHS nowadays but this practice is well organised, well resourced and impressive in its support of patients. Thankyou.
Visited August 2023
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager