Chapelthorpe - Ratings and reviews
Reviews
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Review titled Thorough Doctor ..Took time …good explaining
Rated 5 stars out of 5
by Nick Hooley - Posted on 27 October 2023
Convenient early appointment Very thorough Took time to explain options…Second time I’ve seen him Good to see same doctor every time Reception staff very helpful
Visited October 2023
Review titled Chapelthorpe
Replied on 31 October 2023
Thank you for taking the time to feedback your experience of our service Nick, the staff work very hard to provide a high standard of care.
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Review titled Absolutely great practice and care
Rated 5 stars out of 5
by Heather featherstone - Posted on 03 October 2023
Our experiences with this practice have been exceptionally supportive and understanding of a difficult year we have had and continues. I cannot thank everyone in the practice for understanding our needs and your empathic approaches are outstanding !
Visited September 2023
Review titled Chapelthorpe
Replied on 04 October 2023
Heather Thank you so much for your fabulous feedback, I will share this with the team who who all work so hard to provide a high standard of care. Kind Regards Cheryl Wilden Business Manager
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Review titled Useless
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
My husband tried to book a medicine review via telephone as he is unable to order anything online, firstly it took 10+ hours to get back to him, second it was a text reply by someone! Who had decided to give him one medication from his list without a review leaving him still unable to order anything else online. This place is being run by incompetent people that have no clue what they are doing anymore
Visited September 2023
Review titled Chapelthorpe
Replied on 03 October 2023
I would very much like to resolve your issues however you have made an anoymous review. Could you please contact me via asmyGP or telephone and I will ensure your complaint is resolved. Cheryl Wilden Business Manager
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Review titled Superb service
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
I contacted AskmyGp at 7.15am, was called at 910am offering a face to face appointment at 1040am later that morning. I was seen by an excellent GP who gave me a thorough examination and diagnosis. She prescribed medication electronically to my chosen Pharmacy. Her advice was spot on. This excellent service is typical of my interaction with the Practice. The whole team is caring and professional. Superb service.
Visited August 2023
Review titled Chapelthorpe
Replied on 29 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
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Review titled Poor telephone service
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
My husband rang today and he had to wait over 20 minutes for someone to answer the phone - so much for their new telephone system. The receptionist was very polite though which is the 1 star
Visited August 2023
Review titled Chapelthorpe
Replied on 03 October 2023
I am sorry to hear that you have experienced long wait times on the telephone. We have had a number of teething problems with our new telephone system, these have now been resolved. If you are able to contact us via askmyGP this will eliminate any need to wait in the queue and your query will be dealt with the same day. Regards Cheryl Wilden Business Manager
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Review titled Outstanding Service
Rated 5 stars out of 5
by Stuart Cousins - Posted on 24 August 2023
The team at Chapelthorpe are first class. If you require their services you are dealt with promptly, courteously and in a thoroughly professional manner. Ask My GP is a brilliant service followed up through email, phone call or personal consultation. Tests are executed efficiently and the results available online in a few days. They are then followed up by one of the team and appropriate action taken. Chapelthorpe demonstrate what GP service is all about and should be highly commended for providing an outstanding GP service. Thank you.
Visited August 2023
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
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Review titled You matter to them
Rated 5 stars out of 5
by Jan Sargeant - Posted on 09 August 2023
I have a number of complex medical issues. I am never made to feel a nuisance. The receptionists are wonderful and always try to be helpful. They go the extra mile. The doctors I’ve seen there listen and are genuinely interested in you as a patient. There are limitations to what can be achieved in the NHS nowadays but this practice is well organised, well resourced and impressive in its support of patients. Thankyou.
Visited August 2023
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
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Review titled Caring and considerate
Rated 5 stars out of 5
by Sophie Mulroy - Posted on 06 January 2023
I was nervous and stressed about 2 uncomfortable procedures. The nurse I saw ut me at ease and was so kind. A true professional fulfilling her vocation
Visited January 2023
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
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Review titled Much appreciated care
Rated 4 stars out of 5
by Kathleen Micklethwaite - Posted on 18 January 2023
Your Review: My husband has had hearing problems so I called the surgery on his behalf. I spoke to someone in reception who has to be commended on her telephone manner, patience and customer care skills. She very quickly made an appointment with a member of the nursing team and explained the expected route the treatment should take. We got an appointment with a member of the nursing staff for the same day. The nurse also showed such patience and care when dealing with the problem. She was cheerful, understanding of the difficulties relating to hearing loss and quickly decided she could deal with the problem there and then. At the end of the appointment she explained how to go ahead with a self help routine but made sure we understood what steps to take if there was any further trouble. We felt very reassured at the end of the appointment and really appreciated the way we had been treated throughout the whole process.
Visited January 2023
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
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Review titled Time to care
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
Having suffered severe acute pain for over two weeks, inability to sleep and fear that my pain would be too great for my prescribed medication I sent a plea for support and assistance to the surgery via Ask My GP. I was offered an appointment later that day. As I waited to see the doctor I feared my appointment may be a waste of time, that nothing more could be done. The doctor invited me to sit down and asked about the history of my pain - not what had prompted my message that morning but rather 'Go back to the beginning and tell me what has been going on.' He listened, real, obvious active listening. He demonstrated on the skeleton hanging in his office the potential causes of my pain; he examined me and explained how things may progress. In particular he described all the ways in which various medications work to relieve pain, how these can be layered to achieve the best possible relief. He mitigated the concern I had developed from reading, as one is instructed to do, all the patient information leaflets that came with each medicine, warning of addiction and risk of using for more than a few days. He ensured I was aware of the purpose of each medicine and when was the optimum time to use it. He offered me an additional medicine, not that I was 'required' to take but that I could have available in case I had another night when nothing seemed to have worked. He gave me his time and attention for at least 20 minutes. I left the surgery feeling reassured, that I would not be abandoned to struggle with uncontrollable pain. Since then I have not had any incidents of awful pain, I have taken medication as advised, I have followed the exercises a physio recommended gently, but without feeling I was failing if I could not do each one energetically several times a day; and I have benefited from two nights of sleep, not 8 hours straight, but good pain-free sleep and am feeling so much better for that. I do not know what any GP has to do to justify, to managers and statisticians, spending at least twice an allotted appointment time with one patient but I am extremely grateful that one GP at Chapelthorpe Medical Centre was willing to do so. As a result I expect I may be able to self manage until I recover, I certainly feel equipped and empowered to do so. The question I would like to pose to NHS England and everyone trying to run the NHS under pressure is Can a value be placed upon time to care? Might investing 20 minutes in real caring actually achieve greater benefit that 10 lots of 2 minute uses of NHS online, 111, one line answers, and 'a prescription has been sent to the chemist'. I felt guilty for even having a face to face appointment, but I now do not doubt it represented real value. Thank you.
Visited December 2022
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager