Chainbridge Medical Partnership - Ratings and reviews
Reviews
-
Review titled Last minute appointment
Rated 5 stars out of 5
by Gdavies - Posted on 31 January 2024
Called the surgery around 45 minutes before closing with an issue with my five year old son. Was asked to bring him in ASAP for a checkup to make sure he was okay. Went straight there and saw doctor within a few minutes and was thoroughly checked over. Absolutely fantastic practice. This is not the first time we have had a last minute appointment with a issue with one of our children and they have always been accommodating and very helpful. The doctors here are lovely, brilliant with children, understanding and very very helpful. Thank you! These guys are fantastic.
Visited January 2024
Review titled Chainbridge Medical Partnership
Replied on 13 February 2024
Dear Mr Davies Thank you so much for taking the time to share your recent experience of an appointment you attended with your son. I am pleased to hear that this is not the only time this has happened, and that you feel we have been accommodating and helpful. We are very grateful for your comments and will share this with the practice team. Debbie Calder Practice Manager
-
Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2024
Went to see GP as was having stress related chest pains. He was very through calmed my nerves. He did refer me to a&e to double check it was stress related thankfully all was ok
Visited May 2023
Review titled Chainbridge Medical Partnership
Replied on 21 February 2024
Dear Patient Thank your for taking the time to add your review. It is good to hear that the GP calmed you down and you got checked at A&E. If you require further help with stress, please contact the practice and we can give you details of who to contact. Debbie Calder Practice Manager
-
Review titled Amazing Practice
Rated 5 stars out of 5
by Leigh Riby - Posted on 06 January 2023
Once again, the receptionist and GP go over and above to help with what is sometimes complex issues related to my illnesses. Sorted my issue immediately. Took the time to listen, were friendly and acted on my request. Thank you again for your hard work.
Visited January 2023
Review titled Chainbridge Medical Partnership
Replied on 09 January 2023
Dear Leigh Thank you so much for taking the time to add your lovely comments to this site. It does mean a lot to all of our staff to read positive reviews and I will make sure they all read this one. Debbie Calder Practice Manager
-
Review titled Can't get appointment
Rated 3 stars out of 5
by H Kyle - Posted on 27 February 2023
Saw Doctor on 10th January said a follow up appointment required in 8 weeks time. Been trying to book an appointment in advance but unable to do so online as named doctor not showing on list. When I phoned to try and book in advance told to phone up 8 a.m. on the day as may be appointments that day. If a repeat appointment is required why can't it be booked it in advance. The current booking system is not fit for purpose and is very frustrating for patients. Especially older patients who may not have internet.
Visited January 2023
Chainbridge Medical Partnership has not yet replied.
-
Review titled Phone system needs attention
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2023
Normal practice would be to say "welcome to Chainbridge Practice" or something like that at the start of the phone response. The website makes no mention under "contact us" that you cannot phone between 12.30 and 1.30 pm, which is probably the easiest time for working people to ring during the day. Simple things but shows a lack of awareness.
Visited January 2023
Chainbridge Medical Partnership has not yet replied.
-
Review titled Very efficient service
Rated 5 stars out of 5
by Gary Groves - Posted on 11 January 2023
Ordered a repeat prescription on Tuesday morning 10th January. Repeat prescription medication was processed the same day. Excellent service from the practice especially with current additional pressures constantly reported. Fairly new to practice and extremely impressed with the efficiency of all concerned in my interactions so far. Clearly a well organised team. Many Thanks
Visited January 2023
Review titled Chainbridge Medical Partnership
Replied on 12 January 2023
Dear Mr Groves Thank you for taking the time to post your review. Our aim is always to process all repeat prescription requests on that day that they are received to avoid any backlog. I will pass on your feedback to the staff involved with this process. Debbie Calder Practice Manager
-
Review titled First Class Practice
Rated 5 stars out of 5
by Anne Cook - Posted on 19 January 2023
I can't praise t.he 'Chainbridge Medical Practice' highly enough. My experience during a difficult 2022/23 has been dealt with in a caring and understanding manner, with practical application/results. The input of every aspect of the Practice has been first class. The team of receptionists exceptional, approachable and friendly. Truly grateful, Anne Cook
Visited January 2023
Review titled Chainbridge Medical Partnership
Replied on 24 January 2023
Dear Mrs Cook Thank you for taking the time to feedback your positive experiences. This means a lot to us all and I will make sure all of the staff are aware of your comments. Debbie Calder Practice Manager
-
Review titled Best practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
GP surgerys get bad press so often but I don't have a bad word to say about Chainbridge. The receptionists have gone above and beyond when needed and have always been friendly on the phone even though we all know how busy they are. I have never once struggled for an appointment for me or my young son, even when things have cropped up later on the day. I've seen many different GPs and all have been compassionate, caring and patient. I've always felt listened to and respected. The nurses are also very friendly. I think it's an excellent practice.
Visited December 2022
Review titled Chainbridge Medical Partnership
Replied on 03 February 2023
Dear Anonymous Thank you so much so your very kind comments. They are greatly appreciated and will be shared with the practice team. Debbie Calder Practice Manager
-
Review titled Very friendly Doctors and Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2022
Everyone is very friendly and the receptionist do an excellent job. Although it’s always busy I’ve never had a problem getting an appointment maybe not with the doctors you want but at least it’s an appointment.
Visited October 2022
Review titled Chainbridge Medical Partnership
Replied on 24 November 2022
Dear Patient Thank you for your comment it is much appreciated. Our doctors and staff are working extremely hard at the present time dealing with unprecedented demand and comments like this make it all worthwhile. Your comment will certainly be shared with the team. Debbie - Practice Manager.
-
Review titled Lovely Experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2022
I don't normally attend the surgery but was very impressed when I had to contact the surgery. Although it was very busy when I rang when I did get through the staff were very helpful and directed me to the best person to help with my problem. Thank you for working through the hardest of circumstances and still having smiles on your faces.
Visited June 2022
Review titled Chainbridge Medical Partnership
Replied on 05 July 2022
Dear Patient Thank you for taking the time to add your comment. Its so good to hear about your positive experience which will be shared with all staff. Debbie Calder Practice Manager