Cestria Health Centre - Ratings and reviews
Reviews
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Review titled Clueless
by Philip - Posted on 05 April 2024
I went for a test which was very overdue because I couldn't get an appointment and I work. After 6 weeks I finally get the appointment, no results for the test were there when I was sat in my appointment slot, the doctor says never mind, I will phone you back with the results but you can have medication if you want it, eh,,,, medication for a condition I don't have results for??, I refused them and left saying I will be waiting for the results first,,,,,, today went for medication to be charged for 2 items, one a repeat prescription and one for a condition I had 5 weeks ago, the second item was a off the shelf medicine, half the prescription price, apparently I should have cancelled the item that was sent to a total different pharmacy and not the nominated one,,, but this isn't down to them it's down to me for not cancelling the prescription, totally flabbergasted by the reception and the reason given, it's now the pharmacist to blame apparently!!!!
Visited April 2024
Cestria Health Centre has not yet replied.
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Review titled Staff great; System bad
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2024
In my experience, the Practice Nurses provide excellent care and I have no complaints about the doctors when you finally get to see one. The main problem with Cestria is getting through to someone on the phone. I’ve listened to hold music for over an hour before and still had to hang up unanswered. It is virtually impossible to make an appointment; you have a tiny window of opportunity at 8:30am; there are never any appointments available on the Cestria website; receptionists just tell you to use the NHS App but even if you manage to find the right Appointment Booking page of the App, Cestria always has the service switched off. I’ve found the best way to get seen for something non life-threatening is to by-pass my GP altogether and complete a Questionnaire on the NHS App. Someone then calls you. If all GP surgeries are like this, it’s no wonder A&E departments are overrun. If the phone lines are that busy, may I suggest employing more staff to answer calls and perhaps allowing appointments to be made at any time of day (instead of just at 8:30am until all that day’s ’emergency appointments’ have gone) and for more than four weeks in advance.
Visited March 2024
Cestria Health Centre has not yet replied.
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Review titled What is going on?
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2023
After waiting on the phone for 90minutes for someone to answer the prescription line,I never moved from number 10 in the queue.I eventually had to go to the surgery in person to order medication.This is where I had the misfortune of meeting the unhappiest receptionist I have ever come across.I asked if the prescription could be kept at the surgery,rather than the chemist and guess where it was when I came to collect it—-the chemist.
Visited May 2023
Cestria Health Centre has not yet replied.
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Review titled Had Enough
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Been with this surgery for nearly 20 years. They're impossible to contact, they make lots of mistakes, make people wait for results. They actually nearly put me in hospital having given me the wrong dosage at Christmas, and now it's a full month after I did an important test and I've still not got any results, nor have they contacted the hospital to obtain the results. I've had enough, they just don't take treatment seriously any more, I do not feel one bit secure and safe with this team, I've got quite complex medical issues and this surgery fails at every level. Once I get the results I'm moving surgery.
Visited April 2023
Review titled Cestria Health Centre
Replied on 21 April 2023
Dear Patient, We are very sorry to hear about these problems. Please contact Reception or send an e-consult request (via the practice website) to let us know who you are so we can try to sort things out for you. Dr Adam Douglas, pp Cestria
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Review titled Getting worse every week almost impossible to access
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
Made 13 calls in 1 day to no avail no reply at results line or prescription line 2 days later tried again queue position 5 1hr15 mins later still queue position 2 then cut off This has been the case for a couple of years now obviously no one is answering the phones and the system clearly not fit for purpose.Also when at hospital staff have been unable to contact the surgery re my treatment Have been told it's the fault of NHS and everywhere the same but on speaking to many others this is not the case with their surgery Cant fault the nursing staff when u can eventually see them but there are currently so many things wrong at the moment patients health is at risk and being triaged by reception and having restricted appointments is very distressing especially when you are ill No one seems to be listening to patient complaints and certainly not addressing them
Visited February 2023
Cestria Health Centre has not yet replied.
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Review titled Going downhill fast
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2023
This isn’t like it used to be they are running like a call centre these days. Can’t pre book, takes an average of an hour to queue then you get told they only see urgent cases and can’t pre book appointments. Never thought I’d want to leave the practice but it’s broken. Poor reception have the impossible task of trying to remain upbeat while patients get more and more frustrated with the poor service. It’s not their fault, they only do what they are told but it’s sad to see it go downhill like it has. This has been an issue for months.
Visited February 2023
Cestria Health Centre has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2022
After recently moving here I needed medical help for my disabled daughter which I cannot fault, Doctor listened carefully to what was going on with her, which prompted a trip to A&E for blood test on electrolytes levels as she wasn’t eating. which couldn’t be done at surgery (was closing ) Thankfully all was ok & including eating issue The few times that I’ve used the surgery for my daughter/myself the receptionist who have a tough job dealing with everyone have at all times been polite /respectful & very helpful . I certainly wouldn’t want to do there job Nurses have been excellent dealing with her needs , which has a positive effect on her . Admin staff who deal with referral letters to hospitals etc thank you
Visited December 2022
Cestria Health Centre has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
I was referred by my own GP surgery to Cestria, for a specialist appointment. The first number I was given for the referral just rang off, no matter how many times I called. I tried the main reception number but waited for over an hour and a half on the line. This terrifies me. I appreciate that the NHS is in difficulty, but I feel so sorry for those who are registered patients and trying to get a regular GP appointment if this is how hard it is to get through to someone as a referred patient. I also feel sorry for those working there, who must be under huge pressure. The whole thing is a mess.
Visited October 2022
Review titled Cestria Health Centre
Replied on 22 October 2022
We are very sorry about the difficulties you have had. We wonder if your surgery had our old specialist services telephone number. It has been updated online and on the referral proformas a year and a half ago, but maybe you somehow had our old number? The correct number for specialist services is 0191 3880416. We are working on the long ordinary phone line wait and didn't realise people could be on the phone for an hour and a half. We will look into this urgently in case there is a fault. Once again, our apologies and assurances we will look into it straight away. Thank you.
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Review titled Terrible
Rated 1 star out of 5
by Shannon Oliver - Posted on 20 October 2022
This Drs has gone so down hill recently my daughters 4 years old and has had a wet cough for a year near enough I was given a Drs appointment two months ago and at that appointment got a hospital app for December that’s no good.. what if something is seriously wrong how is this normal procedure and to have a cough this long just isn’t sitting right with me I’ll go elsewhere if I need to I’m worried about it now it can’t be normal to have a cough so severe for this length of time! And then they call me once then leave it at that don’t call back when I miss it I’m pregnant and have my appointments at the moment as well just shows the lack of consideration that they can’t even call twice won’t get her in ridiculous I’ll probably leave the surgery before anything gets done now I’m pretty much left with no choice but to go to a walk in.
Visited October 2022
Review titled Cestria Health Centre
Replied on 21 October 2022
We are sorry about the long waits for hospital appointments and share our patients' frustration about this. We were also sorry we missed you at the follow up call from us, we hope you got the voicemail. We will try to arrange another contact with you so we can check your daughter again while waiting for the consultant appointment. Thank you.
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Review titled Brilliant Surgery
Rated 5 stars out of 5
by Robert Collinson - Posted on 02 September 2022
Had appointment 01-09-2022 and what a pleasure, this may sound strange but from having an appointment made by Reception to seeing the practice nurse absolutely brilliant, highly professional and made to feel welcome and a relaxed, Seen Practice Nures who has the un-canny knack to make you feel right at home and within no time Blood pressure - bloods taken and feet Checked along with other tests, Absolute Diamond, Thank you Cestria medical center you provide a brilliant service, Thank you all
Visited September 2022
Review titled Cestria Health Centre
Replied on 03 September 2022
Thank you for your kind words, we'll pass them on to the team! So good of you to take the time to comment.