Carlisle Central Practice
Warwick Road Surgery, 65 Warwick Road, Carlisle, CA1 1EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2025
I phoned for an appointment and was seen with understanding and care by all the staff concerned concerning my health issues
Visited March 2025
Review titled Carlisle Central Practice
Replied on 10 March 2025
Dear patient, Thank you very much for this constructive feedback. I am pleased you had a positive experience and will ensure it is communicated to the wider team. Kind regards Danielle Dixon Locality Practice Manager
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2025
Everything went smoothly , staff is very friendly, the doctor's are very helpful.
Visited March 2025
Review titled Carlisle Central Practice
Replied on 10 March 2025
Dear patient, Thank you very much for your positive comments. As a team we are pleased you found our service effective. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Excellent Service
Rated 4 stars out of 5
by Mrs Julie Ward - Posted on 02 April 2025
Very easy to arrange an appointment; very efficient and courteous staff , the Nurse Practitioner was extremely knowledgeable and helpful.
Visited March 2025
Review titled Carlisle Central Practice
Replied on 16 April 2025
Dear Julie, many thanks for taking the time to leave this review. We are happy to hear you had a positive experience and found the team so helpful, we will pass on your kind words to our staff.
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2025
I was 39th in the queue this morning at 08.01 when the surgery opened and I got to see a Doctor at 11.20. I think in today's world that's not bad going. I've had a few issues of late and the surgery have looked after me and pushed to get appointments quicker than those give by the hospital. I find them in the main proactive, helpful and pleasant to deal with. There have been a couple of Docs who have bucked the trend and been difficult, but they seem to have gone. All in all it seems a much better practice in Carlisle than most that I hear about from family and friends. I would recommend.
Visited March 2025
Review titled Carlisle Central Practice
Replied on 10 March 2025
Dear patient, Thank you very much for this positive review. I am pleased to hear our staff have been proactive in your care and thank you for your recommendation. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Rudely rushed appointment
by Anonymous - Posted on 18 February 2025
I attended today for 3 things, the first was handled within a matter of seconds where the Dr started to close the appointment. I apologised and said I have a few other things to discuss and they rudely said it’s only a 10 minute appointment. Why even fetch that up when within the first minute the first issue was resolved? Also the appointment started a few mins early. So what was the rush? I responded by saying we’re only 1 minute in. They responded by saying they just can’t go passed 10 mins. I have a severe mental health disorder which the Dr was aware of and things like this within government services 100% trigger me. I appreciate it would be fair of them to make aware that 10 mins is maximum, but it was their tone and attitude towards having a few other bits to sort out. Perhaps say, I’d gladly listen to all of your concerns and I will do my best to have them resolved within the 10 minute time slot. Not make me argue the fact it’s only 1 minute in!! No concerns from this Dr if I was giving my issues less severity first… what if there was a real urgent issue needing addressed? I do feel sorry for the elderly as I know if my nan seen this dr she’d get no further forward as wouldn’t defend herself and wouldn’t want to be a burden. Drs are supposed to have a real caring attitude but this one seemed like they just couldn’t be bothered. Seething is an understatement.
Visited February 2025
Review titled Carlisle Central Practice
Replied on 20 February 2025
Dear Patient I am very sorry that you felt the GP you had an appointment with has left you frustrated and they had an uncaring attitude. Could you please call the surgery and ask to speak with myself and I will happily investigate this further for you. Kind regards Danielle Dixon Locality Practice Manager
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Review titled great services
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2025
The service I received was very effective and helpful, it was quick and productive.thanks for a great service
Visited February 2025
Review titled Carlisle Central Practice
Replied on 10 February 2025
Dear patient Thank you very much for leaving this feedback, I am pleased you received an efficient service and I will be sure to pass this on to the wider team. Kind regards Danielle Dixon Locality Practice Manager
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Review titled warm caring and professional
Rated 5 stars out of 5
by Gary Mcvittie - Posted on 19 February 2025
i found they are very helpful professional caring and made me feel at ease to discuss and offer any assistance or help needed with my health
Visited February 2025
Review titled Carlisle Central Practice
Replied on 20 February 2025
Dear Gary Thank you very much for this lovely review. I will be sure to share with our wider team. I am pleased you were made to feel at ease. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Mr John D Winthrop - Posted on 06 February 2025
Reception staff very helpful the appointment was on time and the Doctor was Excellent and dealt with my problem
Visited February 2025
Review titled Carlisle Central Practice
Replied on 07 February 2025
Good morning Mr Winthrop Thank you very much for taking the time to leave this lovely review. I shall be sure to pass on your comments to the rest of the team. Kind regards Danielle Locality Practice Manager
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Review titled Excellent Experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
I met with one particular doctor and it was the best experience I have ever had with a GP. He took the time to understand and learn my history, listened to all of my concerns and provided me with excellent information. He delved into family history and my personal circumstances to learn how he could best support and took action quickly and gave me advice. He helped me understand things that nobody had took the time to before and overall I left feeling really supported and informed.
Visited February 2025
Review titled Carlisle Central Practice
Replied on 20 February 2025
Dear Patient Thank you very much for leaving such a positive review. I am really pleased our GP listened to your concerns and you left feeling supported. Please do get in touch so we can discuss this further as I would like to ensure I pass this lovely feedback on to the relevant clinician. Kind regards Danielle Dixon Locality Practice Manager
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Review titled 11+ Days for Prescriptions
Rated 2 stars out of 5
by Gary Glover - Posted on 03 December 2024
Used NHS app to order repeat prescription (Blood pressure tablets). Was finally accepted 8 days later. Visited pharmacy on the 8th and 10th day (closed on Sundays so couldn't visit on 9th), prescription hadn't arrived. Called GP on 11th day to see what was going on as I had run out of medication a few days previous and blood pressure was rising. Told they thought they had printed the prescription but hadn't and now cannot find them so having to do them all again and she doesn't know when it'll be signed again so I'll just have to wait. Told her blood pressure is getting high. She said there is nothing she can do about it and I'd have to wait. Thankfully 111NHS we able to provide an emergency prescription. Appalling service from Warwick Road surgery. From what the female said, they lost them all, so lots of people going without medication today. I've just placed my prescription for next month and hopefully they will arrive within 3 weeks.
Visited December 2024
Review titled Carlisle Central Practice
Replied on 20 December 2024
Dear Gary Thank you for your feedback. I am sorry your experience with the surgery regarding prescriptions has been a negative one. I am more than happy to discuss this with you over the telephone, if this is amenable to you please call the surgery and leave the best contact details to get you on. Kind regards Danielle Dixon Locality Practice Manager