Carisbrooke Surgery - Ratings and reviews
Reviews
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
I have ongoing issues with feet and back which make it difficult to walk in a postman so need these to be work I have asked three times of I can be clclassifed as disabled which would help work wise but the gentleman refused to answer the question not allowed to speak with go practice manager uncaring unhelpful
Visited March 2023
Review titled Carisbrooke Surgery
Replied on 27 March 2023
Dear Patient, thank you for your feedback however as you have posted anonymously I am unable to contact you directly. You may find this link helpful for information on disablement classification: https://www.citizensadvice.org.uk/law-and-courts/discrimination/check-if-youre-protected-from-discrimination/what-counts-as-disability/ If you feel it would be beneficial to discuss this further with me please contact reception as ask to speak to the practice manager. Regards, Claire Critoph, Practice Manager
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Review titled So sorry to say it has gone downhill
Rated 3 stars out of 5
by Howard White - Posted on 15 August 2023
I used to be full of praise for this practice, and it has some amazing doctors. Since it has moved to a long way from Central St Leonards it has gone downhill. Today, by 8.45, a recording told me all appointments were taken. Yesterday was Monday so I did not even bother trying! My son is a patient, and has severe learning difficulties and is non-verbal. They still refuse to give us (his parents) a report from the hospital as he is 16 without his consent or proof of his disability! But when we requested that they confirm his disability to a local government department they responded 'Yes of course we will, that will be £35 please!!!' We are both on low incomes, and thankfully this letter was not needed in the end. In the past I have needed a similar letter to confirm my own disabilities and one of their wonderful doctors immediately obliged without asking for money. Okay, lets be fair, charging to sign a passport form I can understand as I accept Doctors have more important things to do, and you do not need a doctor to do it anyway. But this was a shock, especially from a surgery I had always admired. When my son's mother moved to Hastings town centre we fought hard to keep our son at Carisbrooke because we liked them so much! They had known us for years and been really good. Now, that 'personal touch' has gone. I am a Christian, and I do not write bad reviews to troll. I have written many good reviews on Trustpilot. I am writing this in the hope that things will improve and I can write something better in the future. We still have not had that report from the hospital. We just pray it was nothing too important. God bless you all
Visited March 2023
Review titled Carisbrooke Surgery
Replied on 08 April 2024
Dear Mr White Thank you for taking the time to leave us your comments. I am very sorry to hear that you feel the service that you have received from us is poor. I would appreciate the opportunity to discuss the issues you raise further, if you feel this would be beneficial could you please contact me at the practice. kind regards Claire Critoph Practice Manager
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Review titled Amazing to have staff with compassion
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
I have a number of health challenges and have had many a bad experiences over the years with other practices/hospitals etc… However, during a very stressful time I am so grateful to be able to not only get through to the reception at Carisbrooke but to have lovely people on the end of the phone. I have spoken with one lady in particular (unable to name on here due to rules but will call them ‘T’) who has not only been able to hear me when I’m needing help, but has ensured they’ve sought me help, whilst being compassionate and understanding - thank you, it is appreciated more than you know.
Visited March 2023
Review titled Carisbrooke Surgery
Replied on 13 July 2023
Dear Patient, thank you so much for your positive feedback, this will be shared with the practice team. It really does make a difference to receive appreciation from patients and to hear the difference this has made to your contact with the practice. Many thanks, Claire Critoph, Practice Manager
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Review titled Sloppy surgery
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2023
GP very good but when they are not available they don't take messages seriously I mean 7days to wait used to get a response same day albeit txt or email
Visited January 2023
Review titled Carisbrooke Surgery
Replied on 16 February 2023
Dear Mr Winship - thank you for taking the time to leave your feedback, these issues have now been addressed directly.
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Review titled Lovely staff
Rated 5 stars out of 5
by J.A. - Posted on 25 November 2022
I’ve been here a few times recently with my children and for myself and found the receptionists, nurses and doctors to be so friendly and helpful. Appointments system is good with a mix of online/phone/face to face.
Visited November 2022
Review titled Carisbrooke Surgery
Replied on 16 February 2023
Dear J.A - thank you for taking the time to leave your feedback regarding your experience of the practice, we are glad it has been positive for you.
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Review titled Hopeless!!
Rated 1 star out of 5
by Pebbles St Leonards - Posted on 07 October 2022
This used to be the best surgery in Hastings. Unfortunately it is now, without doubt, the absolute worst. They built an enormous new surgery but you are completely unable to obtain an appointment to see a Doctor! The receptionists are rude and obstructive, and are pseudo medical experts who will decide whether you are worthy of a telephone consultation or not. I was left in floods of tears by the whole experience and still haven't been seen by or spoken to a GP, despite the continual worry. Now, although I have been called for a flu vaccine for 20 years, I apparently have to pay for a vaccine at a supermarket as the surgery doesn't have enough vaccines to accommodate anyone unable to attend on the one date they are offering! The surgery should be closed down and donated to community groups, as it definitely no longer provides health care!!
Visited September 2022
Review titled Carisbrooke Surgery
Replied on 10 October 2022
Dear Pebbles St Leonards - thank you for taking the time to leave your feedback regarding the surgery. Unfortunately I am unable to contact you directly regarding your concerns/comments as you have left your feedback anonymously. The reception staff are doing their very best and working to criteria set to them by the practice doctors regarding appointments, if you feel it would be beneficial to discuss this with me further please do contact the surgery. Regarding your request for a flu vaccine, following your feedback we now have a couple of daily appointments available for patients that are not able to attend a Saturday clinic, please do contact the practice if you would like to book one of these appointments. Alternatively, if you do attend a pharmacy and are entitled to the flu vaccine under NHS criteria, you will not be charged for this. Kind regards, Practice Manager
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Review titled Appointments
Rated 2 stars out of 5
by Ann - Posted on 20 September 2022
Held on the phone for nearly an hour to get through. Cannot have a face to face appointment, the doctor needs to speak to me on the phone first. Told call back tomorrow which I can't as I work So I made an appointment for the doctor to call me, saying no rush, next week would be fine, but the soonest the doctor can call is in 3 weeks time, and longer if I want to speak to a female doctor as I originally requested. I've put off contacting the doctor with my symptoms for over 6 months, but got to the point where I need help and advice. Why are we still using this triage system, how can the receptionist decide if my ailments are serious enough to warrant an appointment. Everything else has reverted to pre covid systems apart from this. I have only visited the doctor once in 2 years, so hardly think I would want to see a doctor if I didn't feel I needed to. Used to be a great practice but now dread the procedure we have to go through to get an appointment.
Visited September 2022
Review titled Carisbrooke Surgery
Replied on 10 October 2022
Dear Patient, thank you for taking the time to leave your feedback. I apologise that you have found the experience of trying to obtain an appointment with the gp difficult, the reception staff are doing their best and working to appointment criteria set to them by the clinicians. Unfortunately you have left your feedback anonymously therefore I am unable to contact you directly to discuss your concerns further however if you feel this would be beneficial please do contact the surgery and ask to speak to the practice manager. Kinds regards
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Review titled Chaos
Rated 1 star out of 5
by Jack Tomlin - Posted on 07 September 2022
Total chaos, told by practice manager that receptionists can book appointments, told by receptionists that they are not allowed to give appointments! Repeat prescriptions take three weeks to get to the chemists, this after GPs stopped chemists doing automatic repeats! Be aware that this and other practices use BT call queue, you call the surgery but calls are held in BT call queue for a length of time before being put through to the surgery and your still paying for the call. Called them twice, first 60 mins, today 45mins.
Visited August 2022
Review titled Carisbrooke Surgery
Replied on 16 February 2023
Dear Mr Tomlin, thank you for taking the time to leave your feedback, these issues have now been addressed directly.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2022
They have the best gp have dealt with her for a few yrs always patien t and understanding appointments can be difficult to get need to revert back to how it was at falaise
Visited July 2022
Review titled Carisbrooke Surgery
Replied on 10 October 2022
Dear Patient, thank you for taking the time to leave your feedback regarding the practice
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Review titled Excellent caring surgery
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2022
I used engage consult and the gp contacted me offering professional caring advice and treatment plus appropriate referrals allowing me adequate time to talk about my condition and concerns I would highly recommend this practice.
Visited July 2022
Review titled Carisbrooke Surgery
Replied on 03 August 2022
Thank you for taking the time to give your positive feedback - it is always appreciated to hear when things have gone well, your comments will be fed back to the practice team.