Carisbrooke Surgery - Ratings and reviews
Reviews
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Review titled Rude receptionists
Rated 1 star out of 5
by Jessica mcdonald - Posted on 05 April 2024
I called up seconds after the phone lines opened but even though I was 3rd in the queue there’s no appointments left. The receptionist’s seem to think they are able to tell if you’re Ill over the phone and are very rude and obnoxious, they can’t give you any appointments you require and in a rush to get you off the phone. I’m leaving the surgery as soon as possible and wouldn’t recommend anyone to join here. Got a huge new building with no pharmacy and since moving it’s gone right downhill.
Visited April 2024
Review titled Carisbrooke Surgery
Replied on 08 April 2024
Dear Ms McDonald Thank you for taking the time to leave us your comments. I am very sorry to hear that you feel the service that you have received from us is poor. The call handlers will ask you some details for the reason for your call to ascertain the urgency and also to ensure you are booked with the most appropriate clinician or referred to another service which may be able to help you. We understand the importance of courteous and professional interactions with all our patients, and we take your feedback very seriously. If you would like to discuss this further please do contact me at the practice. I am sorry to hear you are going to be leaving us and would like to wish you well with your new practice. The pharmacy was independent of the gp practices within St Leonards Medical Centre and we as a practice miss having them on site as much as our patients. kind regards Claire Critoph Practice Manager
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Review titled Receptionist
Rated 3 stars out of 5
by Graham Bedwell - Posted on 08 January 2024
Both my wife and my daughter have contacted this surgery in the last 2 working days. They both have had a receptionist (same person) to be rude and argumentative. You have a sign in the surgery for patients not to be abusive does this mean it's okay for the receptionist to be hostile and very rude to the patients! There is no need for this, a friendly voice always puts the patient's at ease and solves a problem a lot easier. After all the NHS in general are supposed to provide care to their patient in any circumstance.
Visited January 2024
Review titled Carisbrooke Surgery
Replied on 08 April 2024
Dear Mr Bedwell Thank you for taking the time to leave us your comments. I am very sorry to hear that you feel the service that you have received from us is poor. I would appreciate the opportunity to discuss the issues you raise further if you could contact me at the practice. kind regards Claire Critoph Practice Manager
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2024
No face 2 face appointments no blood tests no medicine reviews with a gp just leave you on what you're already you have hospital saying one thing go another constant battle
Visited January 2024
Review titled Carisbrooke Surgery
Replied on 08 April 2024
Dear Patient Thank you for your feedback. I can confirm that we have pre-bookable appointments for face to face consultations if this is triaged as appropriate, blood test appointments and also medication reviews. Unfortunately you have left your feedback anonymously therefore we are unable to contact you to resolve but if you would like to discuss this further please do contact me at the surgery. kind regards Claire Critoph Practice Manager
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 08 November 2023
Had an appointment @9am The person I was seeing showed up at 915 not first time if you want prescription quickly forget two week ago request painkillers as I was in agony still waiting for prescription
Visited November 2023
Review titled Carisbrooke Surgery
Replied on 13 November 2023
Dear Patient, thank you for your feedback. The recent weather has caused some challenges with staff arriving on time and we apologise that you were seen a little late for your recent appointment. I am unable to investigate the issue with your request for pain relief as you have left your feedback anonymously however if you would like to discuss this further please do contact the practice and ask to speak to me. Kind regards Claire Critoph Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
Was recently seen at surgery by some one and they have referred me back to msk this should not have happened as I'm under a conultsant this meaning chsnces of more injections which I need also needed physiotherapy now have to wait until end of jan to see if i can have MRI andwhether i csn have injectins in mean time left in pain
Visited November 2023
Review titled Carisbrooke Surgery
Replied on 08 April 2024
Dear Patient, thank you for raising your concerns regarding your care. I would appreciate the opportunity to investigate the issues you raise but unfortunately you have left your feedback anonymously. Please do contact me directly if you would like to discuss this further. kind regards Claire Critoph Practice Manager
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Review titled frustrating
Rated 2 stars out of 5
by David Winship - Posted on 04 September 2023
circumtances are difficult im a delivery driver working 10 hrs a day phone signal at home is poor plus ive an eldely mum in hospital so its better to communicate via engage consult they wont respond by message why can they not do something simple no response required
Visited September 2023
Review titled Carisbrooke Surgery
Replied on 13 November 2023
Dear Mr Winship, Thank you for your feedback and I am sorry to hear of your recent difficulties. You have indicated that response is not required but please do contact me at the practice should you find this would be of benefit. Kind regards Claire Critoph Practice Manager
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2023
As others have said unresponsive they don't listen to or want to understand patient issues mental health is a joke. They always pass the buck don't review the medication or check on patients well being
Visited September 2023
Review titled Carisbrooke Surgery
Replied on 13 November 2023
Dear Patient Thank you for your feedback. I am sorry to hear of your difficulties and would like to investigate the issues that you have raised although I am unable to contact you as you have left your feedback anonymously. Please do contact the practice and ask to speak to me if you would like to discuss these issues further. Kind regards Claire Critoph Practice Manager
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Review titled Good gps
Rated 4 stars out of 5
by Slowly imoroving - Posted on 10 August 2023
Slowly improving response times have improved every body has different circumstances I think the practice needs to recognise a bit more
Visited August 2023
Review titled Carisbrooke Surgery
Replied on 14 August 2023
Dear Patient, thank you for leaving your anonymous feedback and recognising practice improvements. I am unable to contact you to discuss this further, but please do contact the practice and ask for the practice manager if you would like to expand further on the feedback. many thanks Claire Critoph Practice Manager
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 30 August 2023
Very unresponsive especially if your not patient confidentiality is questioableshould be able to book appointments via engage consult trying to get through at 830 is impossible needs some one who respects patient req9
Visited August 2023
Review titled Carisbrooke Surgery
Replied on 13 November 2023
Dear Patient Thank you for your feedback. I would appreciate the opportunity to investigate the issues you raise but as you have left your feedback anonymously I am unable to contact you directly. If you would like to discuss the issues you raise further please do contact the surgery and ask to speak to me. kind regards Claire Critoph Practice Manager
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Review titled Great Practice would definitely recommend
Rated 5 stars out of 5
by Genevieve Marsh - Posted on 12 July 2023
I and my family have been patients of this surgery for the last 23 years. I have never had any issues with any of the staff, nurses and doctors. They have always been very polite, helpful and incredibly supportive. I would have no hesitation in recommending this surgery. They have supported family through some very difficult heath issues and made the experience less traumatic.
Visited July 2023
Review titled Carisbrooke Surgery
Replied on 13 July 2023
Dear Mrs Marsh Thank you so much for taking the time to write such a lovely message about all our staff. They will be delighted that someone has recognised all their hardwork, and taken the time to post it on NHS Choices. I will make sure that they see a copy of your post. I hope that we can continue to win your praise, and thank you once again. Kind regards Claire Critoph, Practice Manager