Caradoc Surgery - Ratings and reviews
Reviews
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Review titled Terrible practice with rude receptionists
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
tried calling for 2 hrs to be told that there are no appointments for my 2 year old grandson, who has been up all night with a badly swollen and red eye, and told to take him to Clacton to see if they will see him, absolutely disgusting attitude on the phone by the receptionist and not a care for patients well being, impossible to get appointments, I would expect better manners on the phone and not to be fobbed off when it's regarding a child!
Visited November 2023
Review titled Caradoc Surgery
Replied on 22 November 2023
Dear Sir/Madam I am sorry to hear that you experienced difficulties with obtaining an appointment at the surgery and your concerns regarding rude receptionists. I would very much like to investigate this for you but unfortunately you have not left any contact details. To avoid any further delays, please email your contact details, for my attention to: caradoc.surgery@nhs.net Kind regards Louise Whitfield Practice Manager
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Review titled Lack of appointments
Rated 2 stars out of 5
by Joanne Duffy - Posted on 04 October 2023
After contacting the doctors office in regards to an infected insect bite was informed that they do not look at bites. The next day I spent over an hour from 8am( when they open) trying to get an appointment only to be told that there were none left. (The area is badly swollen and inflamed) The lady I spoke to was very helpful and sympathised with the situation. She advised that I go to the walk in centre at clacton-on-sea. I understand that they are busy but the appointment system needs to be re addressed. I received a+ service at Clacton even though I felt foolish taking their time for a course of antibiotics. I have had to take a day off work to get this ( easily sorted treatment). Come on Caradoc start putting your patients 1st like you did before covid was an excuse.
Visited October 2023
Review titled Caradoc Surgery
Replied on 05 October 2023
Dear Joanne, Thank you for taking the time to write this review. I am very sorry to read that you had difficulties getting through to the surgery and that you are disappointed that we were unable to offer you an appointment. Unfortunately, due to our capacity being reached on the day you required an appointment, we had to close our triage list at 9:32am. It would not have been clinically safe to book anymore patients in with the clinicians which is why you were advised to approach the urgent treatment centre in Clacton. I am pleased to note they have issued you the anti-biotics and I wish you a speedy recovery. We are aware that some patients find it difficult to get through to the surgery, especially between the core hours of 8am and 10am, this is something that we are looking into and soon, we are hoping to change our process and adapt a more online approach. This will mean that patients will no longer need to call the surgery, you can submit your requests online and receive a response via the same method. The phones will still be available for those patients who do not have online access. If you would like to discuss this further, please do not hesitate to contact me at the surgery or email caradoc.surgery@nhs.net. Many Thanks Louise Whitfield Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Usual trouble getting a appointment like all surgery but staff ok nurses and doctors ok they actually listen to you I have been going there for 2 years never had a problem
Visited September 2023
Review titled Caradoc Surgery
Replied on 03 January 2024
Dear Sir/Madam, Thank you for taking the time to write a review. Your comments will be passed on to the staff. Many Thanks Louise Whitfield Practice Manager
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Review titled Delightful visit
Rated 5 stars out of 5
by 'Frankie' - Posted on 16 January 2023
My visit this am (16th Jan) went so smoothly. Quickly seen. Lovely, smiling face, to listen to my tale of woe. Very thorough check over. Decisive, caring, conclusion. This visit alone aided my recovery enormously. My grateful thanks.
Visited January 2023
Review titled Caradoc Surgery
Replied on 17 January 2023
Dear Frankie, Thank you for taking the time to leave your wonderful review. I am happy to read your experience visiting the surgery was positive and I will ensure the staff are aware of your feedback. I hope your recovery continues and we are here to care and support you in the process. Many Thanks Louise Whitfield Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
My husband has been having some ongoing health problems the Doctors at the Surgery are doing everything they can to help him to resolve his ongoing issues we cannot thank them enough. Also the Receptionists and Nurses are always helpful,friendly and reassuring. We have always managed to get call backs and if necessary face to face visits on the day of our call even during the height of the COVID problems. We are very happy and grateful to have Caradoc as our Surgery
Visited October 2022
Review titled Caradoc Surgery
Replied on 05 October 2022
Dear patient, Thank you for taking the time to review Caradoc Surgery. I am very pleased that you are happy with the service we are providing. I have passed your feed back to the all staff which will give them the boost they deserve. I hope and trust your husband will continue to receive the support he requires and thank you again for your kind words. Many thanks Louise Whitfield Practice Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Jennifer Crispin - Posted on 15 September 2022
Gad an accident hurting my shin badly they had no hesitation in getting me in to be seen and found I had an infection The staff are wonderful cheerful and very helpful never had this with our last surgery so impressed thank you
Visited September 2022
Review titled Caradoc Surgery
Replied on 26 September 2022
Dear Jennifer, Thank you for taking the time to share your experience with the surgery. I am sorry to hear your hurt yourself, but I am pleased to know that we were able to provide you with the care that you needed. I will pass your feedback to all staff here at Caradoc surgery. Wishing you well. Louise Whitfield Practice Manager
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Review titled Wonder practic
Rated 5 stars out of 5
by Jennifer Crispin - Posted on 09 July 2022
You can always see a Dr if needed I saw a Dr yesterday who was amazing caring and so helpful cannot praise this surgery enough after all the problem we endured at our old one so different caring polite helpful just wonderful all of the staff
Visited July 2022
Review titled Caradoc Surgery
Replied on 11 July 2022
Dear Jennifer, Thank you for taking the time to write a review regarding the service you have received at Caradoc Surgery. Its lovely to hear that you feel our Dr is caring and helpful and our staff are polite, caring and helpful. I have passed this praise to our staff. Many Thanks Louise Whitfield Practice Manager
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Review titled Indifferent service
Rated 2 stars out of 5
by Anonymous - Posted on 10 July 2022
I attended in person as per their instructions for an appointment. I was told it was a Telephone Appointment. Despite showing their instructions information not related to anything "Medical" was placed on a personal medical record which was misleading. No appointment was met. The administration arm of Caradoc needs caution.
Visited June 2022
Review titled Caradoc Surgery
Replied on 11 July 2022
Dear patient, Thank you for taking the time to leave a review. I am the practice manager at the surgery and would like to apologise for any inconvenience we have caused you. I am aware that there was an error with our texting system that may have resulted in inviting patients to the surgery when in fact they were booked in for a telephone consultation. I am sorry that this happened to you and this is being investigated to ensure this never happens again. I would like the opportunity to discuss this with your further. If you would like to take up this offer, please make contact with the surgery. You can email caradoc.surgery@nhs.net and address FAO Louise Whitfield and I would be more than happy to contact you. Many Thanks Louise Whitfield Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anthony Williams - Posted on 24 May 2022
After a visit to the Caradoc practice today. I have once again received top notch service. Keep up the wonderful speedy service.
Visited May 2022
Review titled Caradoc Surgery
Replied on 24 May 2022
Thank you so much for your positive feedback, I will pass your comments on to the team. Thank you again