Calverley Surgery
Calverley Medical Centre, 43 Upper Carr Lane, Calverley, Leeds, West Yorkshire, LS28 5PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Near impossible to contact
Rated 2 stars out of 5
by Anonymous - Posted on 12 January 2024
Having tried numerous times to get an appointment since before Christmas I have given up! Every morning at 8am is impossible to even get in the queue as too busy although calling in to the surgery there were only 2 in the waiting room. I even tried late afternoon on Wednesday and was on hold for 1 hour before having to ring off after moving from 8 to 2 in the queue. There is a sign now taking new patients, how does that work as they can't cope with the ones they have. As a family we have been with the practice for over 20 years and when you do manage to see a doctor we have no complaints but the appointment system is now appalling
Visited January 2024
Review titled Calverley Surgery
Replied on 17 January 2024
We always strive to meet patient expectation and deliver the highest standards of healthcare. For most of our patients, we achieve this. Unfortunately, with increased demand and sometimes reduced staffing levels this can impact waiting times on the telephone for patients during peak times, please accept our apologies for any difficulties you have experienced. We want to help patients access the practice as easily as possible and below is a list of alternative ways to access services at West Leeds Family Practice and are available via the practice website www.westleedsfamilypractice.co.uk 1 / REGISTER FOR ONLINE SERVICES • book, check or cancel appointments with a GP, nurse, or other healthcare professional • order repeat prescriptions • see parts of your health record, including information about medicines, vaccinations, and test results • see communications between your GP surgery and other services, such as hospitals 2 / REGISTER FOR NHS APP NHS App allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password. You will need: • an email address (with more than 6 characters) • a mobile phone number 3 / PATCHS • Accessing PATCHS: you can access PATCHS by clicking on the banner on your GP website or using the NHS App (if your GP practice have enabled access). • Registering for PATCHS: you can access PATCHS by using the NHS App or NHS Login • Logging in to PATCHS: Once you have registered, you can login by entering your registered email address and password.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Smear test - easy to get a suitable appointment, in time for the appointment, no delays, nurse very reassuring and informative. Comfortable appointment
Visited January 2024
Review titled Calverley Surgery
Replied on 07 February 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Really hard to get an appointment
Rated 3 stars out of 5
by ALB - Posted on 06 December 2023
It seems extremely difficult to get an appointment and is getting worse. I've called 3 days in a row now to be told that no appointments are available, and have had to wait up to 18 minutes on hold each time. Whilst I have no complaints about the practice staff or medical staff and feel well looked after when I do manage to get an appointment, the nurses are especially lovely and helpful, but I am quite perturbed about how hard it is to get an appointment in the first place, and this happens every time, it's not just a one off. Surely if the issue is that they need more slots available they need to employ more staff.
Visited December 2023
Review titled Calverley Surgery
Replied on 17 January 2024
As a healthcare organisation we aware that visiting can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays sometimes due to unforeseen emergency appointments, can also add to these concerns. We always strive to meet patient expectation and deliver the highest standards of healthcare. For most of our patients, we achieve this. Unfortunately, with increased demand and sometimes reduced staffing levels this can impact waiting times on the telephone for patients during peak times, please accept our apologies for any difficulties you have experienced. We want to help patients access the practice as easily as possible and below is a list of alternative ways to access services at West Leeds Family Practice and are available via the practice website www.westleedsfamilypractice.co.uk 1 / REGISTER FOR ONLINE SERVICES • book, check or cancel appointments with a GP, nurse, or other healthcare professional • order repeat prescriptions • see parts of your health record, including information about medicines, vaccinations, and test results • see communications between your GP surgery and other services, such as hospitals 2 / REGISTER FOR NHS APP NHS App allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password. You will need: • an email address (with more than 6 characters) • a mobile phone number 3 / PATCHS • Accessing PATCHS: you can access PATCHS by clicking on the banner on your GP website or using the NHS App (if your GP practice have enabled access). • Registering for PATCHS: you can access PATCHS by using the NHS App or NHS Login • Logging in to PATCHS: Once you have registered, you can login by entering your registered email address and password.
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Review titled A lovely family friendly GP
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
We have needed to use this GP countless times for my two young boys and they are alwaya amazing. We get in and see if an appointment is needed urgently and the staff are always so kind and considerate. They make it a lovely experience for my boys and my eldest actually looks forward to going to the doctors and says hello every-time we walk past. All the staff are happy to help and have a smile on their face.
Visited December 2023
Review titled Calverley Surgery
Replied on 05 December 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Exemplary
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
I was well informed about what was happening in my appointment with a thorough explanation and advice. Empathetic and reassuring.
Visited December 2023
Review titled Calverley Surgery
Replied on 05 December 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
All staff extremely helpful. Appointments tend to be on time, I actually had my appointment for a blood test and was out before my appointment time.
Visited December 2023
Review titled Calverley Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Quick and great quality service
Rated 5 stars out of 5
by Laura Harries - Posted on 18 December 2023
I had my cervical screening today, my appointment was great. The nurse was super friendly and informative and put me at ease straight away. Great service and I was in and out in no time ☺️
Visited December 2023
Review titled Calverley Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Helpful staff
Rated 5 stars out of 5
by Eve Brearey - Posted on 03 January 2024
After burning my arm, I had to have multiple follow up appointments to check the burn. All of the staff were really efficient, kind and helpful, and made it as easy as possible to book appointments.
Visited December 2023
Review titled Calverley Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Excellent healthcare
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2023
I was seen by a doctor who immediately referred me to a nurse for a leg injury. The nurse was first class and took ownership of my treatment for the next 6 weeks.
Visited December 2023
Review titled Calverley Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Exemplary care
Rated 5 stars out of 5
by Chris Hough - Posted on 20 December 2023
I attend an appointment with the practise nurse today She was empathetic and expressed herself clearly putting me at ease quickly. She was able to answer any queries I had in a clear and concise way that I found easy to understand. She had a student working with her to whom I was introduced and given the opportunity of a one to one with the practise nurse I was happy for the student to stay again she was professional and contributed positively to the discussion Overall I found the consultation to be a positive experience The nurses high standard care was very evident. Overall I would highly recommend this nurse to others
Visited December 2023
Review titled Calverley Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.