Caerleon Surgery - Ratings and reviews
Reviews
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Review titled Extremely poor
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
I’ve been with this surgery for many years and the service was good up until over year ago. Hard to get medication as doctor has stopped service with local pharmacy, can’t order over the phone. I’ve been to the surgery many times in Person only to find it closed. Finally got to speak to someone today over the phone, didn’t get all my medication I needed and the receptionist ignored my request to book my annual asthma review appointment. Haven’t been able to get medication for 12 months from the surgery, forced to use NHS 111.
Visited March 2023
Caerleon Surgery has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
Order prescriptions through our usual pharmacy who then request the prescriptions from the surgery. Our pharmacy to constantly having to chase up the prescription as they haven't received it. We then have to contact the surgery ourselves to then be blatantly lied to by the receptionist who says it hasn't received any requests but we have the proof in black and white they have. The receptionist is rude and really doesnt care. To be honest it's actually a miracle if they answer the phone. Terrible practice
Visited February 2023
Caerleon Surgery has not yet replied.
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Review titled Health and Beyond
Rated 3 stars out of 5
by Anonymous - Posted on 11 January 2023
I would like to know how I can call this surgery and speak to someone at this surgery? As everytime I have tried to call the call gets diverted to well I don't know where . Its very disconcerting to have these changes implemented and have no information in regards to how these groups of surgeries operate. If only the information on the Website was updated regularly, that would be useful for the patients. It really seems that we are just numbers. A source of income for them.
Visited January 2023
Caerleon Surgery has not yet replied.
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
Booked in for an appointment that is required at 6-8 weeks post surgery at only 3 weeks 6 days.... likely because the receptionist felt the need to answer and take personal calls whist dealing with me! 1 hour so far in attempt to get through go amend the appointment and they keep cutting the linr
Visited September 2022
Caerleon Surgery has not yet replied.
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Review titled Can someone answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2022
Been on the the phone for half an hour still no answer your not even open to the public and this regarding my young son!
Visited May 2022
Caerleon Surgery has not yet replied.