Broom Lane Medical Centre
70 Broom Lane, Broom, Rotherham, South Yorkshire, S60 3EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Top class experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2023
Second occasion I’ve been for bloods was booked at the other Kimberworth park practice and was took by a delightful young man. Definitely a credit to the practice and he was also very polite and made me feel at ease, bloods were also took pain free and happily squeezed me in due to something happening with my appointment. Great service from the practice
Visited March 2023
Review titled Broom Lane Medical Centre
Replied on 16 February 2024
Thank you for your feedback. Thanks for letting us have your rounded and thoughtful comments. We do try hard to work in a team way to achieve the best we can for patients and its pleasing to hear from you that you find so much good about the surgery and our services.
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Review titled Thank you for excellent medical service
Rated 5 stars out of 5
by Paul Thompson - Posted on 01 March 2023
I phoned for an appointment at 8:30am on Tuesday 14 Feb 2023. The phone system kept me informed of where I was in the Queue and after a few minutes a Receptionist courteously gave me an appointment for 11:20am that morning with a Nurse Practitioner to deal with my very sore and painful left foot. The Nurse Practitioner diagnosed my problem and gave me a Prescription which reduced the bulk of the pain in my foot within a few days.The Nurse Practitioner also arranged for me to immediately go upstairs to see the Nurse for Blood Tests to be carried out. I was then able to go straight to the Chemist next door to pick up my Prescription and start taking the medication straight away. A few days later the Nurse Practitioner phoned me to check on how I was doing and to discuss my Blood Tests with me, and to suggest I should book more Blood Tests for four weeks time. A big thank you to everyone at Broom Lane Medical Centre for excellent service when I really needed it.
Visited February 2023
Review titled Broom Lane Medical Centre
Replied on 02 March 2023
Thank you for your feedback. Thanks for letting us have your rounded and thoughtful comments. We do try hard to work in a team way to achieve the best we can for patients and its pleasing to hear from you that you find so much good about the surgery and our services.
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Review titled Answer the phone!
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2023
Today I have had to call the surgery twice first time about 4.15 second time 4.55. On both occasions the phone was constantly ringing the 1st time it took them 11 and a half minutes to answer the 2nd time I was 2nd in the queue to then ring to then have that stupid music playing then ringing for 10 minutes! This is surely not correct procedure its not just once but every time you flaming ring them!!
Visited February 2023
Review titled Broom Lane Medical Centre
Replied on 02 March 2023
Thank you for leaving feedback. We are sorry that you have had trouble getting through to us on the telephone. We are currently under significant demand pressures and our phone lines are always very busy. All our available staff members are answering the telephones constantly unfortunately sometimes the demand outweighs the staff members or the number of telephone lines. We apologise if you feel our service does not meet your standards.
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Review titled Complete wast of time
Rated 1 star out of 5
by Sheep head - Posted on 30 January 2023
Contacted weeks ago regarding an appointment with a nurse ( confirmed by text) date and time stating broom lane. Attended the agreed appointment to be told in no uncertain terms my appointment was at the walk-in centre in Rotherham this had never been mentioned! As I arrived home the nurse I should have met rang and confirmed no one had contacted me regarding where the appointment was to be. In a nut shell if you want to be treated like a farm animal this is the surgery for you.
Visited January 2023
Review titled Broom Lane Medical Centre
Replied on 02 March 2023
Sorry to hear that you are not happy with our service. Appointments made outside our normal working times 8.30 am - 6.30 pm will be provided by the GP federation in Rotherham, they run from different sites within the Rotherham area. Texts sent out for these appointments will state the practice that the patient is from "Broom Lane". We are in discussions with the text provider and they are looking at this. We apologise for the confusion in this matter.
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2023
On 2 occasions this month I have had to contact the surgery for appointments for my husband. I rang at 08:30 and was placed in a queue. I didn’t wait long before my call was taken, and I briefly explained why he needed to be seen and appointments were made both times for the same day. I have been a patient since the late 1990’s along with my husband and children and have always found the reception staff to be very friendly and helpful, the Doctors are always thorough and knowledgeable. I would recommend this surgery to anyone without hesitation.
Visited January 2023
Review titled Broom Lane Medical Centre
Replied on 02 March 2023
Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. It’s great to hear from you that you find it all works well for you. Your comments are appreciated, will be fed back to the whole team working here and certainly gives us all a lift.
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Review titled The worst surgery you can think of
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
The surgery opens 8:30am. I called the surgery 8:30am and was put in a queue of patients and after waiting about 15 minutes they told me they have no appointments left. How can 3 gp surgeries run out of all the appointments within first 10-15 minutes. Then in the afternoon I spoke to them again and they said a GP will call you. No GP called me and I received a call from reception saying unfortunately there's no possibility that a GP can call you. Ring back tomorrow morning for an appointment. I rang back this morning at 8:30am and after being in the phone queue for 15 mins the receptionist picked up the call and hung up. Then i tried to call again and it said there's no appointments left for today. This is ridiculous by all means. I do not recommend this surgery to anyone.
Visited December 2022
Review titled Broom Lane Medical Centre
Replied on 02 March 2023
Thank you for leaving feedback. We are sorry that you have had trouble getting through to us on the telephone. We are currently under significant demand pressures and our phone lines are always very busy. Our same date appointments are often all taken very early in the morning. You could ask reception for a pre-bookable appointment for a date in the future. Our standard procedure on occasions when the day’s appointments have been allocated and a patient feels they have an urgent matter is that the details are taken and referred to a doctor for assessing and response
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Review titled dissapointed with reception service
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
tried to get thru at 5.45 only answering machine for both general and appointments . phoned a pharmacy told needed to see a gp to be examined .got thru at surgery was told was closing 6.15 so your not open till 6.30 need to change opening times misleading.ended up in ae .
Visited November 2022
Review titled Broom Lane Medical Centre
Replied on 02 March 2023
We are sorry that you were disappointed with our service. Our branch sites do close at 6.15 pm, our main Broom Lane branch is open until 6.30 pm. Our standard procedure on occasions when the day’s appointments have been allocated and a patient feels they have an urgent matter is that the details are taken and referred to a doctor for assessing and response
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2022
I dont understand how I can phone as soon as my phone clock strikes 0830 and I get straight through to recorded message saying all appointments for the day are taken this has happened twice now. I dont know if I'm not using the system correctly.
Visited November 2022
Review titled Broom Lane Medical Centre
Replied on 02 March 2023
Thank you for leaving feedback. We are sorry that you have had trouble getting through to us on the telephone. We are currently under significant demand pressures and our phone lines are always very busy. Our same date appointments are often all taken very early in the morning. You could ask reception for a pre-bookable appointment for a date in the future. Our standard procedure on occasions when the day’s appointments have been allocated and a patient feels they have an urgent matter is that the details are taken and referred to a doctor for assessing and response
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Review titled Bad reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2022
The doctors are great and most of the reception staff are very helpful. One in particular goes out of her way to rush you off of the phone and be at least helpful as possible. She is a real hinderance to the great service everyone else provides.
Visited August 2022
Review titled Broom Lane Medical Centre
Replied on 21 October 2022
Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. We are sorry to hear that you are sometimes unhappy with the reception team. We try hard to train all our staff to provide high quality service. We will endeavour to retrain our reception teams.
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Review titled Good support
Rated 4 stars out of 5
by Anonymous - Posted on 28 August 2022
I have had the need to speak to one of the lady doctors over the last few months. Really listened, and arranged tests and follow up. Very satisfied with the support given. Also during lock down again the same doctor saw me and referred me quickly to the hospital as an outpatient due to an issue. I have not needed to try and get a same day appointment so can not comment on this service. I am happy to book on line to get the doctor I feel confident talking too.
Visited August 2022
Review titled Broom Lane Medical Centre
Replied on 21 October 2022
Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. It’s great to hear from you that you find it all works well for you. Your comments are appreciated, will be fed back to the whole team working here and certainly gives us all a lift.