Broom Lane Medical Centre - Ratings and reviews
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by K hawksworth - Posted on 15 September 2023
Had a few issues with my health recently cannot praise all the staff at broom Valley enough dealt with promptly regarding treatment and xrays feeling a lot better thanks alot brilliant
Visited September 2023
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
Thank you for your comments. They will be fed back to the whole team. The surgery ties hard to provide a good service to all patients and it’s good to know this happens.
-
Review titled Embarrassment to the nhs
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
Attended walk in centre Friday prescribed a tablet asked to ring the practice this morning to confirm the prescription was sent to my local chemist. As usual on hold 15 mins then held in a que got through to a ringing phone the phone rang for 8 mins no one answered eventually I put the phone down. This practice is not a patch on what it used to be it’s a total shambles why have you made the place bigger when no one can be bothered to answer a phone the building should be demolished and build a car park that would be more use to the community
Visited August 2023
Review titled Broom Lane Medical Centre
Replied on 16 February 2024
We apologise that you had to wait for the telephone to be answered. All our reception teams are working constantly answering the telephones. We are currently receiving and unprecedented amount of telephone calls at the moment.
-
Review titled Disappointing visit
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2023
It pains me to write this review as I have been a patient just about all my life and always praised all the staff who are working hard during a difficult time, but my appointment last week with one particular GP made me feel like he couldn’t be bothered he never made eye contact took my BP said it’s high tore off a prescription signed it never told me what it was for or what it was said make an appointment for a ECG said I could go to work even though I told him I had been experiencing dizziness and light headed period but never bothered to ask me what I did for my job. Gave me a month supply of meds never said what to do after that .( do I just stop the tablets ). I am very happy with the practice but I was so disappointed on this occasion. I would like to add all the other staff were polite and friendly.
Visited August 2023
Review titled Broom Lane Medical Centre
Replied on 09 August 2023
We are sorry that you have experienced this issue, and as a Practice, we are very keen to address this, but are unable to do so if we do not know who was involved. If this person would like to contact the surgery in confidence, please ask for the Practice Manager and she will do everything she can to help you.
-
Review titled Absolutely wonderful
Rated 5 stars out of 5
by Ann Godwin - Posted on 04 August 2023
after having dealings with receptionists,nurse and the doctors they have all been fantastic, Whatever I have queried they have taken their time to explain everything to me. Being a pensioner aged 82 I find this so very helpful
Visited August 2023
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
Thank you for your comments. They will be fed back to the whole team. The surgery ties hard to provide a good service to all patients and it’s good to know this happens.
-
Review titled Shame, I thought this surgery was good at some point.
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
It's impossible to get an appointment the service is non existent. They don't contact you when they are supposed to. They only answer the phone when I think they are sick of hearing it ring only to be told there are no appointments until months away. I have been trying to get an appointment for months now. My health is deteriorating to a point now where I'm now going to move doctors.
Visited July 2023
Review titled Broom Lane Medical Centre
Replied on 16 February 2024
We apologise that you had to wait for the telephone to be answered. All our reception teams are working constantly answering the telephones. We are currently receiving and unprecedented amount of telephone calls at the moment. The demand on the NHS is exceptionally high and we try to meet supply with demand. On this occasion we have failed to meet your requirements. If you would like to discuss this further please contact the Practice Manager
-
Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
I was seen by Dr Williams, she couldn't have been more approachable. She went out of her way to do everything for me and checked in on me a week later to see how I was doing. Hope to always see her.
Visited July 2023
Review titled Broom Lane Medical Centre
Replied on 16 February 2024
Thank you for your feedback. We are very pleased to hear that you find so much about the surgery and our services meet with your approval.
-
Review titled Waste of time
Rated 1 star out of 5
by Sheep head - Posted on 05 June 2023
Just been on the phone 20 minutes on hold 10 mins in a queue got to speak to the receptionist to be told No appointments left what a joke why are you extending the building it needs to be smaller you can’t get to see anyone ,sell the building move to a phone box
Visited June 2023
Review titled Broom Lane Medical Centre
Replied on 16 February 2024
We apologise that you had to wait for the telephone to be answered. All our reception teams are working constantly answering the telephones. We are currently receiving and unprecedented amount of telephone calls at the moment. The demand on the NHS is exceptionally high and we try to meet supply with demand. On this occasion we have failed to meet your requirements.
-
Review titled A refreshing change to other practices
Rated 5 stars out of 5
by Emma - Posted on 16 May 2023
This surgery provides excellent service. I have had no problems getting through on the phone and reception are always friendly and helpful, when I have had issues getting my HRT they have promptly helped with alternatives and the service I have received from nurses and my female doctor has been outstanding. In the past I have felt dismissed, unheard and like I was being stupid and so have avoided seeking help. Since moving and joining this surgery my GP has listened, addressed my issues and been supportive - it is the first time I have felt heard and like a person by a GP surgery in a long time. Despite the NHS being the most stretched it has been, I cannot fault the service I have had from Broom Lane and the fact whether seeing a nurse or a Dr I leave a call or appointment feeling respected and heard. Thank you.
Visited May 2023
Review titled Broom Lane Medical Centre
Replied on 16 February 2024
Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. It’s great to hear from you that you find it all works well for you. Your comments are appreciated, will be fed back to the whole team working here and certainly gives us all a lift.
-
Review titled Great practice fab doctors and reception staff
Rated 5 stars out of 5
by Robina - Posted on 14 April 2023
Had to call in this afternoon woke to a very polite gentleman who handled call in proffesional manner got seen by doctor who was exemplary always have found the doctors in this surgery willing to listen and help outstanding service they provide.
Visited April 2023
Review titled Broom Lane Medical Centre
Replied on 16 February 2024
Thanks for your feedback. Positive comments are a great lift to us all. Everyone in our team will see your feedback.
-
Review titled Top class experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2023
Second occasion I’ve been for bloods was booked at the other Kimberworth park practice and was took by a delightful young man. Definitely a credit to the practice and he was also very polite and made me feel at ease, bloods were also took pain free and happily squeezed me in due to something happening with my appointment. Great service from the practice
Visited March 2023
Review titled Broom Lane Medical Centre
Replied on 16 February 2024
Thank you for your feedback. Thanks for letting us have your rounded and thoughtful comments. We do try hard to work in a team way to achieve the best we can for patients and its pleasing to hear from you that you find so much good about the surgery and our services.