Brooklands Health Centre
Unit 3, Brooklands Health Centre, Countess Way, Brooklands, Milton Keynes, MK10 7HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Admin service
Rated 3 stars out of 5
by Patience - Posted on 04 June 2024
I have been having issues with getting an appointment for a prescription review for medication that was prescribed once only when I need it long term. 4 calls later, having to start my story over again after unhelpful advice to call, go to the surgery (when they were not accepting meds queries) I spoke to a lovely lady. She was professional, friendly, listened and *heard* my frustrating experience. She tried her best and managed to get me an appointment with an ANP. Who then didn’t call at the appointed time and I was marked as Did not Attend (while I had been sat at home waiting for the call..). Cue today and I went in in person , and there was the regular receptionist . Breathed a sigh of relief because I knew she would help me with my problem. I have had several dealings with her and every time, with a cheerful tone and smile, has sorted out whatever problem I have had at the surgery and I have left feeling reassured that someone has listened. I am would recommend the Surgery manager gets these 2 ladies to reach their colleagues customer care because despite how frustrating things are with the surgery right now, having someone listen instead of fobbing you off with “call tomorrow “ when you know calling the surgery at 8am is a real “extreme sport” goes a long way in allaying patient frustration. More Patient Navigators like these 2 ladies please Brooklands Surgery
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2024
Spoke to Yasmin who really is the most amazing lady. She listens to you and goes above and beyond to help you. Thank you so much Yasmin
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Practice in crisis
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
It's impossible to get an appointment for the same.e day or in advance. My daughter waited from 8.00 am this morning to make an appointment for her daughter. She was told no appointments today they do not have any staff. Only 1 nurse at the practice, with thousands on the register. She was told to ring 111. This practice contract was taken over last September 2023 by a new contractor. I waited over 10 days for a repeat prescription to be issued and had to go into the practice and wait for it to be done. I suspect this is another American company taken over as the previous one was. It's about making money off the NHS but not providing the service. I weep at the appalling state of NHS where you struggle to get a NHS dentist, now getting to even see a doctor is a lottery. I expect the Dr's that do appear at the surgery are locums as NHS doctors are also working private practice. American health service here we come!
Visited April 2024
Brooklands Health Centre has not yet replied.
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Review titled Patient Participation Group (PPG)!
Rated 2 stars out of 5
by Sam C. PhD - Posted on 19 April 2024
A few days ago I received a telephone call from a lady apparently employed by the company who wanted to confirm my interest to join the PPG and asked whether I would be available to attend the first meeting to be held on 23/4/2024 at 6:00 pm at the practice. I agreed to join the meeting but had a brief conversation on the current poor services provided by the new company since it took over last year and told her that the reviews left by the patients reflect widely their frustration and unhappiness. However if the company is serious to to take into account the suggestions to improve their services I would be happy to join the group. She then said that I should receive a message or e-mail soon about further details. Yesterday I received a message saying "please be advised that applications to join the PPG are now closed ,as all membership vacancies have been filled." What a joke, as if I applied for a job but failed to get it! Perhaps I was too critical about the company's poor services in my recent reviews/comments that made me ineligible to be a member of the PPG.
Visited April 2024
Brooklands Health Centre has not yet replied.
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Review titled Diabolical
Rated 1 star out of 5
by Mrs TM Andrews - Posted on 12 April 2024
After wanting an appt as I was having early signs of UTI but wasnt able to get one for 7 days i was given the 13/04/2024 at 11am i received a txt from surgery to advise my appt time had changed to 14.15 I was not informed of this to see if that was suitable. I then receive a txt at 6.07pm on Friday 12th to advise the day/time has been changed again to Monday 15th at 5pm totally unacceptable again no call was made to see if that day/time is convenient. I urgently need to see a doctor as i think I may have UTI of which i have had for over 7 days now I have had sepsis twice and been admitted to hospital on several occasions to have antibiotics intravenously due to the severity @ quickness of these infections of which the surgery are totally aware of. I am totally and utterly disappointed at this service yet again its hard enough getting an appt. This requires urgent attention as it is totally unacceptable.
Visited April 2024
Brooklands Health Centre has not yet replied.
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Review titled phone for appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Rang at 8:00:20, twenty seconds after the phone lines opened. Still on hold 90 minutes later. If you've got no appointments available, say so. A man could die waiting for you to answer.
Visited March 2024
Brooklands Health Centre has not yet replied.
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Review titled Bad practices
Rated 1 star out of 5
by Hitesh - Posted on 22 March 2024
I called today, for my son's ear infection on my first call had to wait for half hour, the lady I spoke to was really rude, didn't wanted to listen to me and told me that they got no appointment and either call 111 or take him to hospital. Where I was told by doctor to call back. The. I called 111 they sent the surgery electronic referral and asked me to call surgery back. Again I was told to take my son to hospital as they don't have any urgent referral appointments as well. Frustrating thing is their phone system is also scam where when you press 4 for referral it doesn't forward the call anywhere only way you can speak to someone is by pressing 1 for appointment. Really bad surgery I really don't recommend them.
Visited March 2024
Brooklands Health Centre has not yet replied.
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Review titled Extremely Bad Practice
Rated 1 star out of 5
by Sam C - Posted on 09 April 2024
This practice is perhaps the worst practice I have ever experienced in UK having lived in a number of cities and towns including Manchester, Birmingham, Lytham St Annes and Loughborough. Not only is it extremely difficult to get a GP appointment here but their communication system is awful, none of their apps work and you could spend hours without getting access to the surgery through telephone. Recently the most frustrating thing here is getting on line prescriptions for repeat medicines. It used to be easy last year, but now far worse this yea , for example I requested repeat prescription on 25/2/2024 but this did not arrive my designated pharmacy until 4/3/2024 when some medicines were already exhausted so I went to the surgery to complain and was told that prescription would reach the pharmacy next day, i.e. 10 days after the request was made . Again I requested for my repeat prescription on 27/3/24 but until 8/4/24 it didn't arrive my designated pharmacy so I made the journey to the surgery and complained. The same receptionist apologised on both occasions and said she will make sure that the repeat prescription goes to the pharmacy next day. I told her this is not her fault but a systemic issue which must be addressed by the company that runs the practice. Apparently they don't seem to be serious about any improvement at all despite high level of patient frustration and complaints.
Visited March 2024
Brooklands Health Centre has not yet replied.
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Review titled Drug review
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
Pharmacist was very helpful and gave me some good advice. He advised against using a particular drug and said I should make an appointment to see a doctor about the problem.
Visited March 2024
Brooklands Health Centre has not yet replied.
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Review titled Pathetic Process and System
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2024
Extremely pathetic appointment process and overall management system. I am 1 full year overdue for my Smear test which could potentially put my life at risk. Visited them every week for last 6 months but never managed to get booked in. Patient complaints are not heard, patient requests are not noted, appointments are never available. Every month a new process is implemented without any communication. Nothing works. Truly frustrating as there is no way of escalating things. Illnesses can progress and become fatal while waiting for an appointment. Such a shame!
Visited March 2024
Brooklands Health Centre has not yet replied.