Bramhall & Shaw Heath Medical Group - Ratings and reviews
Reviews
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Review titled Poor system and unhelpful reception
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
I was put on hold for 30 minutes on the faulty telephone line which crackled and was on a start stop loop. The receptionist denied it was faulty. I wanted to chase up my earlier online booking request but the receptionist couldn’t help with this. I don’t believe that a couple of lines of text and grainy mobile phone photo can determine if and when I should see a gp. A patient needs to talk to the doctor. I was advised by reception staff to speak to the government if I don’t like it. What shabby service.
Visited April 2024
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Fast as lightning
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
One morning at about 8.15 in October I filled out an online form requesting a GP appointment and within about 10 minutes I got a phone call booking me in for 10.10am face to face appointment that same morning. This is absolutely outstanding. The GP I saw was also very lovely introducing himself by his first name and putting me at ease straight away.
Visited October 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled A welcoming and friendly place
Rated 5 stars out of 5
by David Eardley - Posted on 13 September 2023
I was very much encouraged today when my GP went over and above what I expected. Also, in the last 2 weeks I have been treated by three different nurses who also helped me a lot as well as the reception team. Thank you all very much.
Visited September 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Ian Holmes - Posted on 22 July 2023
I went for treatment last week the doctor who I saw was very helpful and I am pleased with the way I was treated Thank you
Visited July 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Much improved booking service
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
I've honestly been quite critical of communication with the practice previously due to the frustration of trying to get through for appointments. The new text based system is a million times better and hs made such a difference to getting treatment when my son was unwell recently and when I needed an x-ray. A very tangible difference that has made a very positive experience. Thank you!
Visited July 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Great Practice - Just What the NHS Should Be
Rated 4 stars out of 5
by Richard Notley - Posted on 01 August 2023
The new on-line booking service was a very good experience (once I'd worked out how to do it!). I was contacted on the same day by friendly and helpful Practice Staff to make 2 necessary appointments in good time. Well done. And the clinical staff have always been keen to assist, and they believe in the NHS.
Visited July 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled genuinely caring professionals
Rated 5 stars out of 5
by Gail Spray - Posted on 11 May 2023
One of the doctors at this practice is an exceptionally caring, warm and experienced GP. They take time to understand who you are and what your worries are and follows up on what they say they will do - a very trusted and highly respected GP practice.
Visited May 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Shocking systems and appointment service
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
I am now on week 2 of trying to call to make a doctors appointment, and so far today 88 minutes of waiting to get through to somebody, starting with being 'over 30 people in the queue'. It's impossible when working a full time job to keep taking hours out of my day to wait and try and make the front of the queue. When I finally get to see or speak to a doctor this practice is great and I would recommend the help I have received in the past, but I can't believe getting an appointment is this difficult. Tried to go into the practice in person and they wont let me make an appointment in person, get referred back to the phone line. I understand the strains of the NHS, but none of my family or friends have this much trouble getting through to the receptionist to try and make an appointment, and many are at alternative local surgeries. I'm surprised it is deemed acceptable to not even be able to get through on the phone after hours of trying. A surgery shouldn't take on more patients than the systems can function for. It's such a shame because this practice used to be the best in the area and the staff are always helpful.
Visited April 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Poor reception staff skills
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Terrible experience over time with this surgery. I wonder do the reception staff specifically at the bramhall surgery have much communication experience at all? I was asked how can I help? Then immediately the staff member just answered a call mid me trying to explain without warning. Then passed onto someone else who from the start was hostile and loud than someone else. Incompetent staff who give the wrong information and gate keep access to healthcare. Just a shocking experience.
Visited March 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Catherine F - Posted on 08 May 2023
This GP practice has looked after me and my family for several years and I have always been happy with the treatment from the medical staff. I feel that we are listened to and the options for treatment have been explained well. I do not understand the booking system and it is frustrating trying to get an appointment, I think this is a problem elsewhere too. I don't understand what drives the booking system but there is massive potential to improve.
Visited March 2023
Bramhall & Shaw Heath Medical Group has not yet replied.