Black Country Family Practice - Ratings and reviews
Reviews
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Review titled Awful service
Rated 1 star out of 5
by Geraldine Wilde - Posted on 27 October 2023
Trying to get appointments here is a joke. When you call at 8 by 5 past it says all appointments have gone. I find it hard to call Daily at 8 due to working. How is anyone meant to get an appointment? Daughter has been suffering for over 18 months with daily migraines and the gp has said to call back to keep trying different medication, all I ever get is take her to walk in or 111. I know lots are wanting appointments but this is beyond a joke not being able to make pre booked appointments. Not everyone can sit at 8 and wait to be called back (and even that service doesn't work well when it takes 3 hours +) change the system because its clearly not working.
Visited October 2023
Review titled Black Country Family Practice
Replied on 30 October 2023
Dear Geraldine I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
I tried to call for an appointment at 8am but couldn’t get through so I rang 111.They advised I call the doctors again to advise 111 have referred me and I need an appointment. I rang the doctors and waited approx 1 hour 30 mins in a queue. When my call was answered I was told no appointments are available and I need to either go the hospital or walk in centre. I went to the hospital and was then referred back to the gp to make an appointment. I went to the doctors straight away from the hospital to then be advised by the receptionist in the doctors that I need to call the doctors again in the morning at 7:59am to join the queue to book an appointment. I explained I did that this morning and couldn’t get an appointment. She asked me what was wrong with me. I explained my health concerns and got no response. I was then told i could make an appointment online. I explained I am new to the surgery and never have been advised of this. The receptionist set me up onto the online system and told me not to get too excited about booking an appointment online as it’s busy. This is absolutely shocking and not professional. I have never seen a doctor face to face since I have joined that surgery since 2021. I’m really disappointed.
Visited September 2023
Review titled Black Country Family Practice
Replied on 03 October 2023
Dear Patient, I am sorry to hear about your recent experience. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. The increased demand has resulted in some significant wait times, and we continue to recruit additional staff to handle these calls. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind Regards Patient Experience Team
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Review titled I can't get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 21 September 2023
I've been having really bad anxiety to the point where I can no longer leave the house since half of the time I'm stuck on the toilet, so for the past couple of weeks I've been trying to get an over the phone appointment since I can't go in, the phone gets cut off, so I did it through the NHS app and I finally had a phone appointment, I was waiting all day and no one called me. I don't have a life anymore I need help and no one is helping me
Visited September 2023
Review titled Black Country Family Practice
Replied on 03 October 2023
Dear Patient, I am sorry that you have been experiencing difficulty obtaining an appointment We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. The increased demand has resulted in some significant wait times, and we continue to recruit additional staff to handle these calls. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind Regards Patient Experience Team
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Review titled The worst practice ever
Rated 1 star out of 5
by edyta kolodziej - Posted on 04 September 2023
I called today about my husband, of course there was no appointment available, even though the lady was informed about the earlier call to 911. We're going to emergency immediately. I haven't seen a doctor in person for a long time, and if I did, it was only by phone. I understand that the doctors working there are superheroes and can x-ray a person by talking to him on the phone and based on that they determine whether someone is healthy or not. the worst clinic I have ever been to!!!
Visited September 2023
Review titled Black Country Family Practice
Replied on 03 October 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Avoid if possible
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
I'd change GP if I could, but no other surgeries in my area are accepting new patients who haven't a) just been born or b) just moved into the area. Can't go back to my old GPs because they won't accept patients from my postcode - despite it being closer than parts of the postcode they do cover.
Visited September 2023
Review titled Black Country Family Practice
Replied on 30 October 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Absolutely disgusting service
Rated 1 star out of 5
by Courtney - Posted on 04 August 2023
We ordered our medication nearly a week ago and still they have not even put the request through to the GP. Considering we only have two tablets left they said they can not do anything about this and we need to wait considering our health issue
Visited August 2023
Review titled Black Country Family Practice
Replied on 04 September 2023
Dear Courtney I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 30 August 2023
Given telephone appointment at 11, was called at 8.05 so missed call. Receive text message to say I hadn't answered call, but didn't get call at appointment time.
Visited August 2023
Review titled Black Country Family Practice
Replied on 04 September 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Brilliant service
Rated 5 stars out of 5
by Rajvinder Kaur - Posted on 17 July 2023
Made an emergency appointment for my 7 month old son the doctor that saw him was very friendly and gave me good advice for what to do if i have anymore concerns he was very helpful.
Visited July 2023
Review titled Black Country Family Practice
Replied on 28 July 2023
Dear Rajvinder We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Prescription problem
Rated 3 stars out of 5
by Anonymous - Posted on 06 July 2023
It has taken 10 days for the surgery to issue a prescription because it had not.been issued by them before. Many thanks to.the lady on reception who is always most helpful.
Visited July 2023
Review titled Black Country Family Practice
Replied on 07 July 2023
Thank you for your feedback regarding your experience at the practice. If the medication is issued by a hospital, we have to wait until we receive notification from the hospital before we can issue futher medication. This to make sure that we are following the correct care plan. The receptionist on the front desk appreciates your lovely feedback . Thank you Debra Practice Manager
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Review titled Communication
Rated 2 stars out of 5
by Christine Waring - Posted on 18 July 2023
After phoning to confirm my partner would be having a phone review (was told he was) he didn't get it! When I phoned to find out why I was told it was down as a face to face on the system. It seems that there is a lack of communication at the surgery. But I have to say that the lady I spoke to on the general inquires was very helpful.
Visited July 2023
Review titled Black Country Family Practice
Replied on 28 July 2023
Dear Christine Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer