Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waste of time
Rated 2 stars out of 5
by Jeanette Fern - Posted on 21 April 2025
Called 10th April to ask for prescriptions for my husband as not showing on app due to medical review and blood test ,called them spoke to receptionist explained that my husband had got serious illness and had not got time to get blood test done and when he has there are never any left ,but had lots of blood tests done at QE and due to have very big operation done in the coming weeks ,the receptionist was very caring she told me she had reauthorised all his prescriptions and they would be ready in a few days ,when he went to collect them from the chemist they had only given him 1 weeks supply of his statins and his blood pressure tablets, the receptionist also said that because he has had so many blood tests they should be OK for his medication request, I was not told that he was only being given 1 weeks supply now I have got to go through it all again and explain everything ,why should I have to keep doing this as I suffer with my mental health I'm disabled and I'm worrying about my husbands health and the next few weeks are going to have a major impact on me and my family, why is it they can never get it right in the first place
Visited April 2025
Review titled Black Country Family Practice
Replied on 29 April 2025
Dear Jeanette, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Good care when you can get it.
Rated 3 stars out of 5
by Kathleen Cleaver - Posted on 11 March 2025
Great care once you see a dr. I've been trying for 2 days online but unable to get an appointment. I also had a probelm with meds and I went down to tell the receptionist she was really good got it sorted with any hassle she spoke to the dr. got my medication changed and then called me to tell me the update and to collect my meds her name is sophie. So thank you sophie for sorting it all with no probelms.
Visited March 2025
Review titled Black Country Family Practice
Replied on 12 March 2025
Dear Kathleen, We are happy to see that you received great care from the Practice team. Thank you for sharing your experience with us. Kind regards, Frankie Patient Experience Team
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Review titled Don't listen to professionals or patients
Rated 1 star out of 5
by William cox - Posted on 11 March 2025
Made numerous complaints about messages sent for review phoned me yesterday finally confirmed i am correct and they are wrong and won't send anymore then within 24 hours get another message sending appointment. They think they no more than a consultant. Very poor treatment.
Visited March 2025
Review titled Black Country Family Practice
Replied on 12 March 2025
Dear William, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Barrie Joynes - Posted on 28 February 2025
The Lady on the phone I felt very helpful, and co operative help me with what I needed, I will recommend Black Country family practice to friends and family thank you .
Visited February 2025
Review titled Black Country Family Practice
Replied on 05 March 2025
Dear Barrie, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Pleasant receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2025
Person who called back a couple of hours later, after being told by the answering service that I was 30th in the queue at 10.30am was nice, pleasant and helpful. However, being given a 2 hour window for a telephone appointment I find ridiculous. If it was face to face I would have to be there at a specific time or miss the appointment.
Visited February 2025
Review titled Black Country Family Practice
Replied on 05 March 2025
Dear Patient, Thank you for your comments, it is a pleasure to receive your feedback. Kind regards Frankie Patient Experience Team
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Review titled Good Practice
Rated 5 stars out of 5
by Michael Thomas - Posted on 11 February 2025
Very helpful and try to help patients to the maximum in there health issues.lwas greatly relieved when my situation affected me .making some tasks hard.Thanks to the dedicated staff they helped me over me this .
Visited February 2025
Review titled Black Country Family Practice
Replied on 11 February 2025
Dear Michael, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Friendly assistance
Rated 4 stars out of 5
by Sarah Smart - Posted on 20 February 2025
I had problems accessing app and online appointment services. Lady working on reception read out the whole appointment form so I was able to secure an appointment. I really appreciated her assistance and time.
Visited February 2025
Review titled Black Country Family Practice
Replied on 20 February 2025
Dear Sarah, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Fantastic very helpful by Lady on the phone called lewease
Rated 5 stars out of 5
by Barrie Joynes - Posted on 11 February 2025
Called the practise found lady on the phone very helpful credit to the practise she was very polite and extremely helpful.
Visited February 2025
Review titled Black Country Family Practice
Replied on 20 February 2025
Dear Barrie, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2025
Going round in circles for over 4 months! They can’t seem to communicate with the “foot clinic” and get something sorted. Trying to get an appointment is nearly impossible
Visited February 2025
Review titled Black Country Family Practice
Replied on 20 February 2025
Dear Patient, I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Frankie Patient Experience Team
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Review titled Stuck in limbo
Rated 1 star out of 5
by Richard V - Posted on 16 January 2025
Can't get an appointment. That's it, can't comment further because I can't get to see anyone to complain about. Having to Google symptoms about a growth on my brain and just suck up what's happening to me. Can't even get a referral to go private.
Visited January 2025
Review titled Black Country Family Practice
Replied on 27 January 2025
Dear Richard, I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. If you believe your symptoms are urgent and are unable to schedule an appointment, please contact 111. Kind regards Frankie Patient Experience Team