Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2025
My 87 year old mother received text messages and also a letter asking her to book her annual blood test. We rang the number for blood tests and booked it for today, which she received confirmation for. I picked my mother up, took her in, to be asked by phlebotomy lady, "Who told you to book this test? You're not on the system to have a blood test. You'll have to go back downstairs and speak to reception" So we had to traipse back downstairs, bearing in mind my mother is bad on her legs. We spoke to the receptionist who had to book another blood test for the following month, even though we were there in the building. What a waste of time that was. Why ask you to book a blood test then tell you it's not on the system?
Visited May 2025
Review titled Black Country Family Practice
Replied on 22 May 2025
I am sorry to hear that you had issues relating to your mothers care at Neptune Health Park. The phlebotomy service within Neptune Health Park is not a service provided by Black Country Family Practice. If you would like to make a complaint about the phlebotomy service, please contact Sandwell Phlebotomy Service.
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Review titled Great GP review/assessment today
Rated 4 stars out of 5
by Steven B. - Posted on 02 May 2025
Many thanks to Dr .... (01/05/2025) gave me an excellent friendly and professional consultation and mostly likely diagnosis of a 4 month ongoing acute pain with a prescription to hopefully resolve my health concern
Visited May 2025
Review titled Black Country Family Practice
Replied on 22 May 2025
Thank you for taking the time to forward a positive review on the service provided at Black Country Family Practice. It is appreciated by the team.
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Review titled Follow up after hospital discharge
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2025
I had need to ask for support from District nurse whilst recovery at home after major surgery. Staff were very helpful. I also had a call from pharmacy to review new medication prescribed and explained side effects to be aware of. This reduced my concerns and aids recovery.
Visited April 2025
Review titled Black Country Family Practice
Replied on 08 April 2025
Dear Patient, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Didn't listen to a word I said.
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2025
Had an out of hours appointment that lasted less than 3 minutes. Doctor didn't listen to what I had to say and had already assumed my problem when I sat in the chair. I was trying to discuss an allergic reaction but got told I had dry skin and he spoke over me when I tried to show the photos that caused me to contact 111 to ask if I pay for prescriptions. I was asked 2 questions before he told me appointment was over, have a good day. I've never felt so disrespected or little at doctors before and cried whilst leaving. Wouldn't recommend anyone who has an issues they're genuinely concerned about to attend this clinic. Have had to contact 111 again for more help and pharmacist said what he prescribed wouldn't alleviate any of symptoms, just left me feeling degraded like he didn't even care and just wanted me out the door.
Visited April 2025
Review titled Black Country Family Practice
Replied on 17 April 2025
Dear Patient, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards, Frankie Patient Experience Team
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Review titled Action needed
Rated 1 star out of 5
by Karen Bond - Posted on 02 April 2025
Trying to book appointment is horrendous and has caused considerable upset. Finally had to drive to gp in tears to get my father seen. The receptionist was amazing with face to face support - thank you and service when seeing dr was good but practice is now virtually impossible to contact. When they answer phone after long queue you are told to go to website. Website suggested concerns/type of illness do not fit and there is no where to explain your need for support. My parents have no access to internet and it appears to have cut them off for support. Website needs urgent changing so you can explain concerns not try to fit a drop down of suggested issues.
Visited April 2025
Review titled Black Country Family Practice
Replied on 08 April 2025
Dear Karen, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact I would like to inform you that if any of our patients encounter difficulties using the online form, they can contact reception as usual to request an appointment, and a member of the reception team will assist by completing the form on their behalf. Kind Regards Frankie Patient Experience Team
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Review titled Waste of time
Rated 2 stars out of 5
by Jeanette Fern - Posted on 21 April 2025
Called 10th April to ask for prescriptions for my husband as not showing on app due to medical review and blood test ,called them spoke to receptionist explained that my husband had got serious illness and had not got time to get blood test done and when he has there are never any left ,but had lots of blood tests done at QE and due to have very big operation done in the coming weeks ,the receptionist was very caring she told me she had reauthorised all his prescriptions and they would be ready in a few days ,when he went to collect them from the chemist they had only given him 1 weeks supply of his statins and his blood pressure tablets, the receptionist also said that because he has had so many blood tests they should be OK for his medication request, I was not told that he was only being given 1 weeks supply now I have got to go through it all again and explain everything ,why should I have to keep doing this as I suffer with my mental health I'm disabled and I'm worrying about my husbands health and the next few weeks are going to have a major impact on me and my family, why is it they can never get it right in the first place
Visited April 2025
Review titled Black Country Family Practice
Replied on 29 April 2025
Dear Jeanette, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Good care when you can get it.
Rated 3 stars out of 5
by Kathleen Cleaver - Posted on 11 March 2025
Great care once you see a dr. I've been trying for 2 days online but unable to get an appointment. I also had a probelm with meds and I went down to tell the receptionist she was really good got it sorted with any hassle she spoke to the dr. got my medication changed and then called me to tell me the update and to collect my meds her name is sophie. So thank you sophie for sorting it all with no probelms.
Visited March 2025
Review titled Black Country Family Practice
Replied on 12 March 2025
Dear Kathleen, We are happy to see that you received great care from the Practice team. Thank you for sharing your experience with us. Kind regards, Frankie Patient Experience Team
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Review titled Don't listen to professionals or patients
Rated 1 star out of 5
by William cox - Posted on 11 March 2025
Made numerous complaints about messages sent for review phoned me yesterday finally confirmed i am correct and they are wrong and won't send anymore then within 24 hours get another message sending appointment. They think they no more than a consultant. Very poor treatment.
Visited March 2025
Review titled Black Country Family Practice
Replied on 12 March 2025
Dear William, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Barrie Joynes - Posted on 28 February 2025
The Lady on the phone I felt very helpful, and co operative help me with what I needed, I will recommend Black Country family practice to friends and family thank you .
Visited February 2025
Review titled Black Country Family Practice
Replied on 05 March 2025
Dear Barrie, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Pleasant receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2025
Person who called back a couple of hours later, after being told by the answering service that I was 30th in the queue at 10.30am was nice, pleasant and helpful. However, being given a 2 hour window for a telephone appointment I find ridiculous. If it was face to face I would have to be there at a specific time or miss the appointment.
Visited February 2025
Review titled Black Country Family Practice
Replied on 05 March 2025
Dear Patient, Thank you for your comments, it is a pleasure to receive your feedback. Kind regards Frankie Patient Experience Team