Birchington Medical Centre
Minnis Road, Birchington, Kent, CT7 9HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by John - Posted on 23 April 2025
Appointment made March re back /hip problem X-ray 2 days later results 2 weeks after X-rays. Reception staff helpful and friendly Dr excellent . Problem with pain relating to hip and sciatica a few weeks later. Phoned surgery Tuesday advised to phone next day for telephone appointment. Dr phoned prescribed stronger painkillers than over counter. Dr advised to phone reception and book first contact physio appointment . Phoned reception 12.30 appointment booked with physio 3.30 today. Excellent service. Reception staff polite helpful friendly and knowledgeable. Dr excellent.
Visited April 2025
Birchington Medical Centre has not yet replied.
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Review titled ***** Star Receptionist
Rated 5 stars out of 5
by Catherine Bew - Posted on 28 March 2025
I rung Birchington Medical Centre just after 9 a.m. this morning with a query and spoke to a very kind, understanding, efficient and friendly young lady. Unfortunately, I didn't get her name. I did ring back twice to ask but there was a long queue of callers. She promised to ring me back after 10 but in fact rung me at 9.45 a.m. having spoken to colleagues and reassured me by confirming information regarding an upcoming appointment. Thank you very much young lady, I hope Birchington Medical Centre know how fortunate they, and their patients, are to have you.
Visited March 2025
Birchington Medical Centre has not yet replied.
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Review titled Thank you all!
Rated 5 stars out of 5
by Catherine Bew - Posted on 03 April 2025
Just wanted to say how much I appreciated the efficiency and care provided by GP and young lady I saw, plus reception ladies recently. Your kindness really does make a difference to, not only me I'm sure, but all your patients. Anyway, just wanted to say thank you from me. x
Visited March 2025
Birchington Medical Centre has not yet replied.
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Review titled From the Average to the Sublime
Rated 5 stars out of 5
by Raymond Kiff - Posted on 09 February 2025
I’m not one for visiting the surgery at the drop of a hat, (far from it), but when I do, I’m long enough in the tooth to know when I’m being virtually ignored or being Listened to. In the space of a week I experienced both attitudes from two different clinicians. Fortunately my 2nd Dr was more than positive and I could not wish for more interested attentive service. So a big Thank you to him and I can only hope I get him or someone of his ilk again.
Visited February 2025
Birchington Medical Centre has not yet replied.
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Review titled Excellent Patient Care
Rated 5 stars out of 5
by Glenn Johnson - Posted on 20 January 2025
I had a Cardiology review today, Monday 20/1/25 and I'm expressing my sincere thanks to the specialist that saw me. She was very very thorough and explained everything which was very reassuring putting me at ease. Beyond any doubt the specialist is a credit to not only Birchington Medical Centre but to the NHS as a whole. Thank you.
Visited January 2025
Birchington Medical Centre has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Russell - Posted on 08 January 2025
I had a appointment on the 6th of January i phoned at 8 in the morning and got a appointment straight away. The doctor was very good and made sure I had everything I needed. I'm very pleased with my treatment
Visited January 2025
Birchington Medical Centre has not yet replied.
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Review titled Caring and efficient
Rated 5 stars out of 5
by Catherine Bew - Posted on 22 October 2024
I saw Dr. B yesterday as I was worried about a health issue. However, he put me at ease by his kind, caring, reassuring and patient manner. Just wanted to say how much I appreciated his dedication to doing his best for me during my appoint. Thank you.
Visited October 2024
Birchington Medical Centre has not yet replied.
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Review titled Not fit for Purpose
Rated 1 star out of 5
by Fed Up - Posted on 04 October 2024
Yet again Birchington Medical Centre has failed. My husband requested a repeat prescription via Patient Access as usual. After the10th working day (this Friday) nothing had been received at the pharmacy. After checking Patient Access the request had been refused! This medication has been a repeat for some years and is life saving. No notification was received that it had been refused. On visiting Surgery's reception he was told that the prescription team were new?? So what. An urgent prescription is to be sent this Friday afternoon - the pharmacy is closed on Saturdays and my husband will be out of tablets Sunday evening. The pharmacy, as usual, has been helpful and is to chase the surgery Friday afternoon, so let's hope my husband gets his medication Monday. He is also waiting for the results and way forward following a scan 2 weeks ago. The results were sent to the Surgery immediately after the scan. He was informed by a receptionist this Friday exactly 2 weeks later that they had recieved the results but "they are busy and to ring back at midday to get an appointment to see a Doctor next week" he rang at midday all appointments were gone and when trying to get through to a receptionist was number 28 in the queue. He never got through. So the NHS have paid £120 for a scan and my husband is still waiting for the results 2 weeks later. What is going to happen when 1600 houses and approximtely 3200 additional people arrive in Birchington?
Visited October 2024
Birchington Medical Centre has not yet replied.
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Review titled Thanks to the Receptionists
Rated 4 stars out of 5
by Anonymous - Posted on 30 July 2024
A diamond is one of the Receptionists at Birchington medical centre and I had the pleasure of meeting her again today to discuss my proposed Angiogram. I have found her very professional and knows how to deal with things in the right way to my satisfaction and feeling of reassurance. All the receptionists have been nice to deal with over the years and I thank them all.
Visited July 2024
Birchington Medical Centre has not yet replied.
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Review titled Great GP/patient & associated services
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2024
I visited Birchington Medical Centre and was very impressed with the booking/triage process and the service. I called on the dot of 8am and was already no.18 in queue, but the ‘hold your place in queue’ option enabled me to get on with my morning. They had called back within 20 minutes and triaged me for an appointment that day. I saw the lovely Dr O (the system won’t let me include his name) from Bedford. He was attentive, thorough and friendly yet professional. He recommended several tests which the team followed through on. I felt my concerns were heard and acted upon, so thanks for that. A special shout out for the admin team who followed up on tests I’d forgotten to mention at reception, and to reception for being friendly and helpful. And also to the nurse team who undertook the testing. So, credit where credit’s due. Thanks for all your help.🙏
Visited May 2024
Birchington Medical Centre has not yet replied.