Beckett House Practice - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Abdu - Posted on 19 April 2024
We found booking appointments at Beckett House a breeze from the very beginning. Their online system is simple, and they often have same-day slots available. This was crucial for us, especially when our son was an infant with frequent issues like lactose intolerance and eczema. The doctors at Beckett House were fantastic, providing not only excellent care but also clear explanations and follow-up letters. As his allergies and asthma developed, the repeat prescription process became seamless with their app. We can request refills directly and choose our preferred pharmacy for pick-up. Most recently, our son needed to be seen for a sports injury. After calling on Monday, we were seen by the doctor on Thursday and had a referral secured by Friday, complete with a shared copy of the letter. This efficiency and attentiveness are exactly why we've stayed with Beckett House for over 14 years, even after moving further south. They've earned our trust and provided exceptional care for our entire family.
Visited April 2024
Review titled Beckett House Practice
Replied on 19 April 2024
Dear Abdu, That's wonderful to hear! We truly appreciate you taking the time to share your positive experience with Beckett House. It's great to know that our online booking system has made scheduling appointments convenient for you, especially during those critical moments with your son's health concerns. Providing seamless care and clear communication are top priorities for us, so it's fantastic to hear about your experience. We're glad to hear also that the app has made managing repeat prescriptions easy too, and that our team was able to promptly address your son's sports injury. Your trust and loyalty over the past 14 years mean the world to us, and we're grateful for the opportunity to care for your family's health needs. Best wishes, Sandra Connolly, Managing Partner
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Review titled No Mental Health Support
by Anonymous - Posted on 29 March 2024
I recently asked to be signed off work for stress and anxiety, this is all done online. No check in, no contact with a GP, no advice, no-one to ask if I need help or someone to talk to. This is despite me mentioning some serious problems in my life. Also never did my 8 weeks post labour check up. Despite me having to have multiple operations and life changing injuries. When I point this out, the response has never been "do you need help?". Do not recommend.
Visited March 2024
Review titled Beckett House Practice
Replied on 02 April 2024
Dear Patient, We are really saddened to read your review. We routinely invite new mums for their postnatal checks. Whilst we do offer online consultation, we also have a process for reviews and monitoring of mental health. If something has gone wrong, we would wish to put this right. Since you have posted anonymously it isn't possible to investigate your concerns or respond fully, but we would really appreciate the opportunity to do so and strongly encourage you to call 020 7738 7030 or email lamccg.becketthousepractice@nhs.net, for the attention of our Practice Manager, Sonia Franco. Best wishes, Sandra Connolly, Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Haysen gaviria - Posted on 19 March 2024
The doctor who treated me was very professional, excellent and attentive, and the staff treated me very well. I am very grateful to all the staff. Thank you very much.
Visited February 2024
Review titled Beckett House Practice
Replied on 25 March 2024
Dear Haysen, We are so delighted to read such a wonderful review for your doctor and our staff. We always are grateful to patients for leaving reviews and we are really pleased to hear how happy you are with the care we have provided and have shared your review with our team. Best wishes, Sandra Connolly, Managing Partner
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Review titled Good for autistic people
Rated 5 stars out of 5
by Christina - Posted on 19 October 2023
The receptionist is always polite and friendly no matter what. It is not a huge wait on the phone normally either. Good for people with autism or anxiety. The doctor made me feel very safe and I felt very heard..I could tell she really wanted to hear me and she checked I understood and truly agreed or knew what I was agreeing to..for example she asked me to explain how I used my medication to her, she triple checked with me and asked me in a couple of ways to make sure I really got it. She gave me choices and made sure I was informed and it was incredibly good practice especially regarding informed consent. I got very stressed but she also handled that well. She is an excellent doctor for someone with autism and anxiety. She also believed me about the side effects my meds has on me and explained why that was. She is one of very few doctors to do that (the other doctors who also listen work for your practice too). It's a good practice. I felt she really thought about what she was prescribing and my medication..this is something Beckett house actually does very well. Beckett house stands out for not only reviewing meds but actually explaining how they work and helping someone make an Informed decision.
Visited October 2023
Review titled Beckett House Practice
Replied on 20 October 2023
Dear Christina, Thank you so much for your review. It means so much to read this because the team work so hard and are so caring. Having that recognised and appreciated is really rewarding and motivating for everyone. Medicines and ensuring high quality prescribing is an area our practice does work especially hard at. We are so glad to hear you had a really good experience and we are really grateful for the time and effort you have taken to give feedback. Best wishes, Sandra Connolly Managing Partner
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Review titled Professional practice
Rated 5 stars out of 5
by Michael Butscher - Posted on 22 March 2023
My GP sent me an online questionnaire on prostrate cancer. Followed instructions and my GP gave me a blood test form. I was amazed that on the day I did the test Tuesday 21s5 March at St. Thomas's, my GP called me up giving me a 12:30 appointment next day, Wednesday 22nd. Services have massively improved at Beckett House. A very young locum doctor was a good communicator. A good service.
Visited March 2023
Review titled Beckett House Practice
Replied on 22 March 2023
Dear Michael, Thank you so much for taking the time to leave a review. We are delighted to hear about your positive experience with the practice and with Dr Greenwood. You may be pleased to know that Dr Greenwood is a permanent member of our team. We have shared your feedback with all of our team. Best wishes, Sandra Connolly Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Chloe Jervis - Posted on 03 April 2023
Everyone I spoke to was very friendly, the appointment was professional and everything was done to make me feel comfortable with a rather uncomfortable issue I was having. Thank you all!
Visited March 2023
Review titled Beckett House Practice
Replied on 05 April 2023
Dear Chloe, We are so pleased to hear what a great experience you had. Thank you for leaving a review and sharing your feedback. This is really appreciated by our team. Best wishes, Sandra Connolly, Practice Manager
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Review titled I felt heard
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
I've been dealing with my condition for a couple of years now and have seen many doctors. I have been to see two doctors at Beckett House Practice in the last few months for tests and to discuss treatment and both have been wonderful. They were empathetic, thorough, considerate, and above all they truly listened to me. It can be upsetting dealing with an ongoing condition, but I truly feel like the doctors cared and will help me get to the bottom of this. They've been very reassuring and I'm very grateful. Thank you.
Visited March 2023
Review titled Beckett House Practice
Replied on 24 March 2023
Dear Patient, We are so pleased to hear what a great experience you had with our GPs. We are very proud to have an excellent and caring team and we are delighted to read your feedback. Thank you very much for taking the time to leave your review, your kind words are really appreciated by our team. Best wishes, Sandra Connolly, Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Hassan Ibrahim - Posted on 01 March 2023
I tried to book an appointment over the phone & the receptionist insisted if I didn't tell her "the reason" for the appointment she wasn't going to book the appointment even though I kept telling her that it's personal & would like to discuss it with my doctor. She also tried booking an appointment with another practice & cancelled it the next day & also booked me another appointment over the phone, after waiting for a call for 4 hours no body contacted me. Previously I had completed an online consultation form but they never got back to me. The receptionist make it very difficult to book an appointment. This is the first time dealing with rude receptionist, I have been with this GP since 2011 but their customer service is not what it used to be. I asked the receptionist on how I could make a formal complaint or if the could escalate the call but they're really not interested in giving the best patient care that they could give & improve their customer service. I have left my details for the management to contact me. As a result of this terrible customer service experience, I've decided to change to another local GP. Doctors are not the issue, some of the reception stuff are the main reason for my dissatisfaction.
Visited February 2023
Review titled Beckett House Practice
Replied on 01 March 2023
Dear Hassan, We are sorry to read your review. We will discuss this with the team and a manager will contact you. Our receptionists ask for the reason for the appointment on the specific request of our doctors. This is practice policy and we have trained them to do this so they can book the right patient in the right slot. Our telephone message advises patients they will be asked for this information when booking. We need to make sure our appointments and GP services are used well to offer the best access to all of our patients. We offer a range of appointment types and services, so it is important that our team know what the appointment is for so they can book you the right one. Telling the receptionist the reason for your appointment means they can book you the correct appointment length, urgent or routine, telephone or face-to-face, with your regular doctor or the next available doctor, and they can book directly into some services without you first needing a GP referral at all. Our receptionists are bound by the same NHS Confidentiality rules as our GPs and so it is safe to tell them briefly what the main reason for your appointment is. Many practices now insist that all appointments are triaged and don’t allow patients to book appointments directly. We don’t do this and do let patients book in without clinical triage, but we must ensure you are signposted to the correct appointment, so we don’t waste appointments and see everyone as soon as we can. You mention you were booked an appointment and waited 4 hours, but received no call. I can see that you were booked an appointment in our enhanced access service, which we run jointly with the other 4 GP practices in Stockwell to offer extra capacity. The GP tried to call you but could not get through. He sent a text to say he had tried the first time and that he would try again. He tried 2 further times during the agreed appointment window, but your phone did not seem to be switched on. Our records do not show an online consultation submitted in the past 2 years, but we would be happy to explore this further when we contact you directly. We are sorry you were unhappy with the reception team and hope this response has been helpful. We have shared your review with team and will discuss it in our next practice meeting. Best wishes, Sandra Connolly, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Sahar - Posted on 27 February 2023
I would highly recommend this GP practice. They are very supportive and responsive, and I feel very cared for. Great GP practice.
Visited February 2023
Review titled Beckett House Practice
Replied on 28 February 2023
Dear Sahar, We would like to thank you so much for your review, which has been shared with our team. We are delighted that you feel cared for by the practice and that our team have been so supportive to you. Best wishes, Sandra Connolly, Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Justin - Posted on 10 November 2022
I have been with this practice for 11 years and they are excellent and attentive to patient needs. It’s easy to get an emergency appt, they are quick with referrals and respond to emails.
Visited November 2022
Review titled Beckett House Practice
Replied on 15 November 2022
Dear Justin, Thank you for taking the time to leave such a great review about the practice. We are delighted to hear how happy you are with our service and that you have found us so responsive. We have shared your kind words with the whole team. Best wishes, Sandra Connolly, Practice Manger