Beckett House Practice - Ratings and reviews
Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
I've had a repeat prescription for 4 years now and this practice has never got it right. I've had to go down in person, mere days post operation to beg for the right thing to be sent to the right pharmacy. I've spoken to the manager, I've tried to talk to reception, I've even broken down on a doctor. So far the advice has been "go elsewhere". Absolutely shocking place.
Visited October 2022
Review titled Beckett House Practice
Replied on 01 November 2022
Dear Patient, We are saddened to read your review. Thank you for also contacting us directly so we can investigate a reply to your concerns in detail. 26% of our patients are on regular repeat medications and we process hundreds of requests for thousands of items each week. Our prescribing is monitored internally through our own audits, by our NHS Commissioners and by our regulators, the Care Quality Commission. Our prescribing data and monitoring consistently shows us to be very safe and effective prescribers across a broad range of measures, including when benchmarked against other practices in Lambeth. Furthermore, during 2022 three pharmacists have joined our practice team to further support our prescribing. Whilst it is unusual that there are issues with prescriptions we issue, there are usually external factors involved such as global supply issues, IT issues or information missing from hospital discharge/clinic letters. Whilst issues are not common, we do appreciate that any difficulty relating to obtaining a prescription can be inconvenient and distressing we are very sorry that you have been dissatisfied by our service on this occasion. We are currently investigating your concerns and very much hope you will find our full response to your complaint helpful and reassuring. Best wishes, Sandra Connolly, Practice Manager
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Stacy Fiddis - Posted on 08 June 2022
All the Drs , Nurses and Reception staff are amazing. The Drs are incredibly attentive , and off unconditional positive regard as well as a professional disposition. The nurses are also just as professional. The reception team are fabulous, whenever I have called I am treated with the upmost respect and a friendly approachable tone . I have been a patient at Beckett house for nearly 10 years , and I will never change practice.
Visited June 2022
Review titled Beckett House Practice
Replied on 10 June 2022
Dear Stacy, Thank you so much for your wonderful review. We are so pleased to read this and have shared it with all of our team. Best wishes, Sandra Connolly, Practice Manager